New Team: Community Specialists

WALTER-MILANO-ITALY wrote:

The line under your signature bring me to ask if there is or there will be a Community Manager also for other languages ?

I suspect that line is to distinguish him from the folks who manage the Apple Japanese, Korean, and Chinese Support Communities, which have distinct sites.

HI Matt,

This is great but do you think it would be possible for you to ask the programmers that the Community Specialist Apple icon does not obliterate the front page thread status icon please?

As more threads get help from the Community Specialists so ordinary users cannot see, from the front page, if a question is solved or unanswered. It is quite annoying for people scanning the threads and wanting to help people.

Many thanks.

I have an iPod nano 7th generation and I recently turned on genius on my computer and synced all my music from my computer to my ipod. I synced my music to my ipod many times but as much as I try to do it genius never turns on and it's really annoying. Would you possibly know how I can fix this? Once again I have an iPod nano 7th generation and it's running the current version as well as iTunes on my computer.

Unfortunately, the hosts do not participate - they monitor the forums. Other users volunteer their time to try to help.

In order to get help, please post your question in the appropriate forum - in this case the iPod forum.

Specifically the iPad nano forum:

https://discussions.apple.com/community/ipod/ipod_nano

Regards.

Read the names of the forums you enter and also the topic question.

They really do give you a hint as to whether you are asking in the right place.

Peter

PeterBreis0807 wrote:

Read the names of the forums you enter and also the topic question.

They really do give you a hint as to whether you are asking in the right place

Read the dates...

They really do tell you when the post was made...

LOL... 😉

Apple User 4s posted in October 2013...

Matt K.

I am here out of curiosity. What qualifications do the Community Specialists have?

In particular do they have actually use the software they are offering advice for?

I am not detecting that they are waiting for 24hrs, or whatever period you set to answer questioners, nor does their advice show anything except potboiler quotes from Help, mostly off the mark.

I have not detected that they actually serve a useful purpose. Is this something they are going to grow into?

As a resource wouldn't they, or someone more qualified, be better used to improve the documentation, particularly producing comprehensive, well written and useful manuals? The kind Apple was once famous for. Or testing the software before releasing it on the public?

Peter

Peter:

This topic was endlessly discussed and beaten into the ground in the lounge when "Community Specialists" were first announced (in 2013, as the first post in this thread indicates). I had some reservations but, IMHO, they do sweep up dangling threads where no answers have been posted - thus providing service. Since I have no access to statistics, I have no quantitative or qualitative measure that I can quote.

Barry

Barry

Since I obviously missed the memo.

Where was it beaten into the ground?

I tracked down the job description (I've read those motherhood statements a thousand times) and can read between the lines. I can also observe, something that is part of my job description.

No where does it say or show that the objective is to provide more accurate assistance nor diminish the need for support in the first place, so my question still remains is this a good use of resources or simply growing staff under somebody's minor empire? Staff who don't seem to use the software they are supposedly supporting.

Apple grew more and more bureaucratic under the old administration in the 90's. I see a return to deck chair shuffling, preoccupation with ordering new upholstery for the deck chairs, and a settling down into a more comfortable position in the deck chairs.

All with the obligatory "excitement".

Peter

Chris CA wrote:

PeterBreis0807 wrote:

Read the names of the forums you enter and also the topic question.

They really do give you a hint as to whether you are asking in the right place

Read the dates...

They really do tell you when the post was made...

LOL... 😉

Apple User 4s posted in October 2013...

Point taken!

My late night vision blurs the details.😀

Peter

Peter,

I'm not at all sure that Matt K exists any more, at least as far as the community staff are concerned. This thread started in 2013. Why not start a new thread relating to a specific example.

An "Inaccurate Community Staff Response" thread? 😀

Wonder where that will go.

Peter

PS I hit this thread when I searched on what the Community Specialists were supposed to be. It seemed such a contradictory title given the advice they have been providing.

And I asked the hosts to relocate your post to the Mac Mini Forum.

Edit. I see the post has been moved alredy.

I'm confused. When reading the discussions on this site I frequently see knowledgable members replying that Apple does NOT monitor these forums and that everyone here is just an end-user who is volunteering their time. Yet I frequently see replies by 'Community Specialists'. Searching the forums for an answer I ran across the statement: 'The Communities Specialist team is staffed with Apple representatives that will help tidy up our community." Also, when I go to Apple's job postings I see that are currently looking for a Support Communities Specialist Manager. The job description states he will manage the team of Community Specialist and is expected to hold weekly staff meetings.

Anyway, this is all a bit confusing. Could one of the Community Specialists maybe clarify this?

Thanks.