9 Replies Latest reply: Jan 29, 2014 3:45 PM by DonnaKH
tony from great lakes Level 1 (0 points)

I have reformatted my Nano three times.  I have deleted itunes 3 times.  7th generation will not sync or show up in itunes, but 2nd generation will.  I bought it a little over three months ago: should I use it as a paper weight or throw it against the wall? 

 

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 1545
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

 

iTunes Serial Number 0032BB980A3D18E8

 

Current user is not an administrator.
The current local date and time is 2013-05-11 17:19:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

 

Video Display Information

 

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

 


**** External Plug-ins Information ****

 

No external plug-ins installed.

 

**** Device Connectivity Tests ****

 

iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

 

Universal Serial Bus Controllers:

 

Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.

 

No FireWire (IEEE 1394) Host Controller found.

 

Most Recent Devices Not Currently Connected:

 

iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number:    5U647Q58V8T

 

iPad (3rd Generation) (Wi-Fi + Cellular) running firmware version 6.1.3
Serial Number:    DYTHKPZGDVGH

 

**** Device Sync Tests ****

 

No iPod, iPhone, or iPad found.


iPod nano, Windows 7
  • Kenichi Watanabe Level 7 (33,184 points)

    It is under warranty for one year from purchase date, unless you throw it against the wall.

     

    The latest version of iTunes may hide the sidebar.  If it is hidden, from the menu bar, under View, select Show Sidebar.  With the sidebar visible. when you connect the iPod (to the same USB port used by your other iPod), does it appear in the sidebar, under DEVICES?

     

    If it does not, I would shut down (power off) the computer and disconnect all USB devices including hub.  Start up with only standard keyboard/mouse connected (if normally used).  Do this to Reset the iPod

     

    http://support.apple.com/kb/HT1320

     

    Run iTunes.  Connect iPod to a direct USB port on computer.

    I have reformatted my Nano three times.

    If you did that using Windows, the iPod's software has been erased (so it cannot operate as an iPod).  Instead of just doing a Reset before connecting, you may need to put it in Disk Mode

     

    http://support.apple.com/kb/HT1363

     

    If iTunes recognizes the iPod when connected in Disk Mode, it should prompt you to do a Restore so that it can have its software re-installed.

  • tony from great lakes Level 1 (0 points)

    This is helpful and I am now getting a charge on my nano and it has opened itunes, but an ipod has been detected but could not be properly identified.  Absolutely nothing. 

  • Kenichi Watanabe Level 7 (33,184 points)

    If the Restore has not been done yet (and because you re-formatted the iPod's storage), that may be why it "could not be properly identified."

     

    If the iTunes sidebar is visible, does the iPod appear in the sidebar, under DEVICES?  If it does, select it there.  The iPod's Summary screen appears to the right.  The Restore button is there.

     

    If you are able to do the above, click the Restore button.  This will erase the iPod's storage, re-install its software, and set it to default settings.

     

    If you cannot run the Restore, please post back.

  • tony from great lakes Level 1 (0 points)

    Thank you, Kenichi

     

    When I reboot my iPod Nano this message prompts in i Tunes:

     

    "An iPod has been detected, but it could not be identified properly. Please disconnect and reconnect the iPod, then try again.

     

    If the problem persists, uninstall i Tunes, then install i Tunes again."

     

    • it shows the nano is charging
    • i Tunes will open when I reboot my Nano
    • it is not listed under devices
    • I have uninstalled i Tunes multiple times with no avail
  • tony from great lakes Level 1 (0 points)

    I cannot restore my Nano because I have zero access to it. 

  • tony from great lakes Level 1 (0 points)

    Nano just popped up in i Tunes and reformatted it. 

  • Kenichi Watanabe Level 7 (33,184 points)

    Since I see one of my previous replies marked as Solved, hope the iPod is working properly now...

  • ChezLau-lau Level 1 (0 points)

    Hi Tony, I wonder if you could help me please. I've just seen this thread and its exactly the same issue I'm having with my iPod nano 7th gen. I restored it, but it just will not show up at all in iTunes. Exactly as you did, I uninstalled and reinstalled iTunes, but it still won't show up. I notice from your last message that the Nano has shown up in your iTunes. Could you tell me how you managed to make it appear please? Its driving me round the twist! Kindest regards. Donna.

  • DonnaKH Level 1 (0 points)

    Not sure if you solved this yet, but if not check this out:

     

    https://discussions.apple.com/thread/5832723?tstart=0

     

    richardmoye's solution worked for me - very easy, clear instructions.