9 Replies Latest reply: Jan 29, 2014 3:45 PM by DonnaKH
tony from great lakes Level 1 Level 1 (0 points)

I have reformatted my Nano three times.  I have deleted itunes 3 times.  7th generation will not sync or show up in itunes, but 2nd generation will.  I bought it a little over three months ago: should I use it as a paper weight or throw it against the wall? 

 

 

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Dell Inc. Inspiron 1545
iTunes 11.0.2.26
QuickTime not available
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45

 

iTunes Serial Number 0032BB980A3D18E8

 

Current user is not an administrator.
The current local date and time is 2013-05-11 17:19:44.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.

 

Video Display Information

 

Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family
Intel Corporation, Mobile Intel(R) 4 Series Express Chipset Family

 


**** External Plug-ins Information ****

 

No external plug-ins installed.

 

**** Device Connectivity Tests ****

 

iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

 

Universal Serial Bus Controllers:

 

Intel(R) ICH9 Family USB Universal Host Controller - 2934.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2935.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2936.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2937.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2938.  Device is working properly.
Intel(R) ICH9 Family USB Universal Host Controller - 2939.  Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A.  Device is working properly.
Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C.  Device is working properly.

 

No FireWire (IEEE 1394) Host Controller found.

 

Most Recent Devices Not Currently Connected:

 

iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number:    5U647Q58V8T

 

iPad (3rd Generation) (Wi-Fi + Cellular) running firmware version 6.1.3
Serial Number:    DYTHKPZGDVGH

 

**** Device Sync Tests ****

 

No iPod, iPhone, or iPad found.


iPod nano, Windows 7