pc restarts if ipod AND modem plugged in

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Level 1

41 points

pc restarts if ipod AND modem plugged in

hi, whenever i connect my ipod and my modem into my pc, the computer either restarts or crashes. And i can only connect my ipod if the modem is out, this isnt a huge problem but is inconvenient. I have tried reinstalling and rebooting the computer which hasnt worked, and tried to plug into different usb ports which wont help either. I want both to work so that i can charge my ipod at the same time i am on the web and so that i can add album art quicker.
Any help would be appreciated
Thanx in advance

ipod video 30gb, windows xp pro, Windows XP

Posted on May 31, 2006 10:04 AM

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Answer 1

b noir

Level 9

72,336 points

May 31, 2006 2:05 PM in response to Mumith

hi Mumith!

(is this a continuation of the issue we worked on a while ago?)

what is the make and model of your modem? (this might be helpful when trying to search for information.)

are you getting the same blue screen as before? is it still citing the same blue screeen numbers?

love, b

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Answer 2

Mumith Author

Level 1

41 points

Jun 1, 2006 2:38 AM in response to b noir

I think it might be a continuation. I had my computer completely reinstalled at a shop. on my old computer, both my ipod and my modem worked fine together,and on that computer , it was the slow speed USB ports, on this computer i have the faster one.
The modem is a BT voyager 105 provided by AOL
Now i dont get a blue screen but the computer just restarts the first time and the next times it crashes. When i first plug the ipod in , it says do not disconnect, and when the computer crashes, it just goes back to the menu.
My computer works fine when i use my modem, scanner and printer together. I doubt its the ipod because this is a brand new ipod video, and the same problem happened to my ipod colour(which is why a bought a new video ipod, and wasted money!)
Any help would be appreciated
Thanks

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Answer 3

Mumith Author

Level 1

41 points

Jun 1, 2006 2:47 AM in response to Mumith

by the way bnoir, i have mcafee virusscan, friewall, internet security. Would thid make a difference?

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Answer 4

b noir

Level 9

72,336 points

Jun 2, 2006 9:09 AM in response to Mumith

hi Mumith!

hmmmm. if they completely refurbished your PC at the shop, they would probably have done a Windows reinstall or repair. that should have fixed the corrupt system file that toonz identified the last time we tried doing this.

(sigh) okay, let's see if we can pick up any hidden blue screens again. (it's quite possible that the System recovery settings were changed back to their defaults when the PC was refitted.) so let's try the same technique we tried last time.

1) Open your system control panel (Start->Control Panels->System).

2) Select the "Advanced" tab.

3) Click the "Startup and Recover" section's "Settings" button

4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

then let's try generating the Windows restart again to see if we pick up a blue screen this time.

love, b

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Answer 5

Mumith Author

Level 1

41 points

Jun 2, 2006 9:31 AM in response to b noir

hi
that didnt help. I tried putting my ipod in and all it would do is give me a black screen, freeze or restart, and no blue screen after trying this 10 times.
any other suggestion would be appreciated
thanx

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Answer 6

b noir

Level 9

72,336 points

Jun 2, 2006 12:22 PM in response to Mumith

a black screen, freeze or restart,

a black screen?

lordy. is there any message on the black screen? if so, could you let us know what it says?

love, b

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Answer 7

Mumith Author

Level 1

41 points

Jun 2, 2006 1:56 PM in response to b noir

no, sorry, no message on the black screen.
I remember the guy at the shop said something about buying a usb port which charges the device?????
No idea what that means, but he said since my ipod and the modem both dracharge from them , it causes it to not work, or crash.
I doubt it because it worked fine on this computer before.

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Answer 8

Chris CA

Level 10

82,513 points

Jun 2, 2006 2:06 PM in response to Mumith

If you get an external USB port with it's own power supply, it will not drain the regular ports if they are not putting out enough juice. This may or may not be the problem.
Find out if the USB card contains High power ports - ~500 milliAmps.

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Answer 9

Mumith Author

Level 1

41 points

Jun 2, 2006 2:08 PM in response to Chris CA

how do i check?

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Answer 10

Mumith Author

Level 1

41 points

Jun 2, 2006 2:10 PM in response to Chris CA

also, do you know where i can but one and how much do they cost

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Answer 11

Chris CA

Level 10

82,513 points

Jun 2, 2006 2:14 PM in response to Mumith

Look at the documentation that came with it/your computer.

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Answer 12

Mumith Author

Level 1

41 points

Jun 2, 2006 2:19 PM in response to Chris CA

i dont have it because it is my friedns one which he gave, and i got nothing with it. Do you know how to check through my compute ror anything?

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Answer 13

Mumith Author

Level 1

41 points

Jun 4, 2006 3:28 AM in response to b noir

Hi B noir
I have finally received a blue screen and this is what it say:

unadequate disk space, if driver identified in stop message, disable driver or check with manufacturer for driver updates. Try changing video adapter.
Technical information:
* stop 0x0000008e (0xc0000005, 0xf22e3eb4, 0xf 13b0aa4, 0x00000000)

*naiavf.sys - address f22e3eb4 base at f22d6000, datestamp 42ae0eb6.

I have absolutely no idea what this means, can anyone help?

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Answer 14

b noir

Level 9

72,336 points

Jun 5, 2006 1:43 PM in response to Mumith

hi Mumith!

lordy ... okay, so it's a different one from last time.

just checking on something that has been related to 0x8E crashes when connecting ipods lately: do you have a version of Spyware Doctor installed on that PC?

is your PC still configured to collect minidumps? if so, can you possibly send a copy of the minidump for this blue screen to the following address? (the address has changed since the last time we did this.)

send it to this email address

(i did some searching on that "naiavf.sys" driver, but couldn't find a reference to it. i'm hoping my reinforcements might have better luck tracking down a reference.)

love, b

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Answer 15

Mumith Author

Level 1

41 points

Jun 6, 2006 4:51 AM in response to b noir

hi
i dont have spyware doctor but i have mcafee antivirus and ad aware 6 personal
I forgot what a minidump is. cn u tell me how to find this out please
Thanx for the help so far

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