Level 1

41 points

pc restarts if ipod AND modem plugged in

hi, whenever i connect my ipod and my modem into my pc, the computer either restarts or crashes. And i can only connect my ipod if the modem is out, this isnt a huge problem but is inconvenient. I have tried reinstalling and rebooting the computer which hasnt worked, and tried to plug into different usb ports which wont help either. I want both to work so that i can charge my ipod at the same time i am on the web and so that i can add album art quicker.
Any help would be appreciated
Thanx in advance

ipod video 30gb, windows xp pro, Windows XP

Posted on May 31, 2006 10:04 AM

28 replies

b noir

Level 9

72,336 points

Jun 6, 2006 2:45 PM in response to Mumith

hiya!

here's the instructions again:

To set up your machine to capture a minidump, right click on "My Computer", select "Properties", select the "Advanced" tab, select the "Startup and Recovery" Settings button, select "small memory dump" from the popup. When it crashes, look for the MiniDump file. It's usually in the folder "C:\WINDOWS\Minidump" and is called something like Mini<number>-<number>.dmp.

collect the minidump, and send it to this email address

in the email, include the URL to this thread so that the person who gets the email has some context, but also give as much information about the context of the crashing as you can.

(this one will actually be going to a different thread than last time.)

love, b

Mumith Author

Level 1

41 points

Jun 6, 2006 2:59 PM in response to b noir

thanx
i have sent him the email containing the minidump

Roy B

Level 3

570 points

Jun 7, 2006 12:10 PM in response to Mumith

Mumith:

I took a look at the crash dump file you sent in. The component that is crashing is naiavf5x.sys. This is a component of McAfee anti-virus software. You should update your anti-virus software and definitions to the latest version. Some malware disguises itself as that naiavf5x.sys file, so you should also download, update, and run known-good anti-virus/malware software on the computer.

Roy

Mumith Author

Level 1

41 points

Jun 7, 2006 12:30 PM in response to Roy B

hi
i have the latsest updates, and have checked manually for any more, and according to it, i am fully up to date.
Could it be avirus, or worm causing this?
ill try scanning my computer
any more suggestions?

Mumith Author

Level 1

41 points

Jun 8, 2006 3:24 PM in response to Mumith

hi
i have a new blue screen if this is any help:

page fault_in_nonpagedarea

*stop:0x00000050 (0xFFFFFFF4, 0x00000000, 0x80562eo9, 0x00000000)

Does this help you to find out what s wrong?

Thanks in advance

b noir

Level 9

72,336 points

Jun 8, 2006 3:44 PM in response to Mumith

hi Mumith!

hmmm. i'd definitely check up on viruses and adware. the 0x50 can be produced by those, too.

did this blue screen also cite a file, like the naiavf5x.sys?

love, b

Mumith Author

Level 1

41 points

Jun 9, 2006 8:49 AM in response to b noir

i scanned my computer using the latest mcafee antivirus, but it found nothing, and the blue screen said nothing about the naiv file either
Gettin really annoyed now
plz help!

b noir

Level 9

72,336 points

Jun 9, 2006 11:39 AM in response to Mumith

hmmmmm.

can you get another minidump from the 0x50 blue screen and send it through to Roy? that may identify what's going on with this latest development.

love, b

Mumith Author

Level 1

41 points

Jun 9, 2006 11:41 AM in response to b noir

yea ok
thnx

Roy B

Level 3

570 points

Jun 12, 2006 6:47 PM in response to Mumith

Mumith,

Th last crashdump you got contained no useful information. It basically said it did not know what caused the crash. I have a few thoughts though.

You got an error message about disk space. How much free disk space do you have on your main hard disk?

You are using a British Telecom modem. There have been some problems using those modems if Bonjour for Windows is installed. Look in the Add or Remove Programs Control Panel. If Bonjour for Windows is installed, remove it.

Also try removing McAfee Anti-virus temporarily.

See if there is a firmware upgrade for your modem, and install it if there is.

It's also a good idea to update the drivers for your video card.

Mumith Author

Level 1

41 points

Jun 13, 2006 12:04 PM in response to Roy B

hi
i have 5.96 gb left on a 37.2 gb hard drive.
Should i delete lots of these or back up etc.?

Bonjour is not installed

how would i find afirmware update for my modem. The model of it is bt voyager 105 by aol?

Ill try removing mcafee.

How would i update the drivers of my video card.

Im sorry for asking so many questions but this is really annoying me

Thank you

b noir

Level 9

72,336 points

Jun 13, 2006 2:42 PM in response to Mumith

hi Mumith!

How would i update the drivers of my video card.

this document might be of some help with that:

Updating the drivers on your Windows PC

love, b

Roy B

Level 3

570 points

Jun 16, 2006 1:42 PM in response to Mumith

5.96 gigabytes should be plenty of space for caching, so I doubt that's the issue.

If there is an update for your modem, it would probably be available on the AOL support site.

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pc restarts if ipod AND modem plugged in