The finder keeps dying on my Macbook pro running 10.8.3. Seems often to be associated with printing to Canon printer via ethernet. I have to do a forced restart of the whole computer as the Finder won't relaunch using usual methods. this is causing repeated wasted hours! Help.
MacBook Pro, OS X Mountain Lion (10.8.3), Canon LBP9100cdn laser printer
Uninstall the Intego backup product, reboot, and test.
I thought I had already done that.
You removed MacKeeper, not the Intego product. If you tried to remove the latter, you didn't do it according to the developer's instructions. Please try again.
I did follow the instructions- downloaded the uninstaller from Intego and the window said-'select the product you want to uninstall' and there was nothing there. I also did a Finder search (OPT library) and looked in app support etc and trashed anything that said Intego.
When I search for 'BackupProDaemon' nothing comes up.
While checking the Startup Items folder I also found Retrorun and Pacesupport, which apparently relate to old software ( Nikon and Roxio) which I no longer use. Is it OK to just trash these or do I need to reinstall software and Uninstall formally?
Did you reboot after doing all that?
I have yes, but should I now trash the Retrorun and Pace support from Startup items- empty trash and reboot again?
Also- just found this crash report in Console. 'spindump'?
Path: /usr/sbin/spindump
Identifier: spindump
Version: 130.1
Code Type: X86-64 (Native)
Parent Process: launchd [1]
User ID: 0
Date/Time: 2013-06-16 00:13:58.699 +1000
OS Version: Mac OS X 10.8.4 (12E55)
Report Version: 10
Anonymous UUID: FFF53141-CE06-5239-4159-92753A3508FF
Crashed Thread: 0 Dispatch queue: Communication with spindump_symbolicator
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
External Modification Warnings:
Process used task_for_pid().
Application Specific Information:
Assertion Failed AliveTooLong spindump.c:212
Spindump was still alive 1140s after the last message, aborting
2 processes monitored in 1200s since launch
2 outstanding processes:
abort() called
Thread 0 Crashed:: Dispatch queue: Communication with spindump_symbolicator
0 libsystem_kernel.dylib 0x00007fff8ffa6212 __pthread_kill + 10
1 libsystem_c.dylib 0x00007fff8666db54 pthread_kill + 90
2 libsystem_c.dylib 0x00007fff866b1dce abort + 143
3 spindump 0x000000010750f86a 0x107504000 + 47210
4 libdispatch.dylib 0x00007fff9149f0b6 _dispatch_client_callout + 8
5 libdispatch.dylib 0x00007fff914a0723 _dispatch_barrier_sync_f_invoke + 39
6 spindump 0x000000010750e6ed 0x107504000 + 42733
7 spindump 0x000000010750ed9f 0x107504000 + 44447
8 com.apple.CoreFoundation 0x00007fff86436804 __CFRUNLOOP_IS_CALLING_OUT_TO_A_TIMER_CALLBACK_FUNCTION__ + 20
9 com.apple.CoreFoundation 0x00007fff8643631d __CFRunLoopDoTimer + 557
10 com.apple.CoreFoundation 0x00007fff8641bad9 __CFRunLoopRun + 1529
11 com.apple.CoreFoundation 0x00007fff8641b0e2 CFRunLoopRunSpecific + 290
12 com.apple.CoreFoundation 0x00007fff86429dd1 CFRunLoopRun + 97
13 spindump 0x0000000107505ab9 0x107504000 + 6841
14 libdyld.dylib 0x00007fff915987e1 start + 1
Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00007fff8ffa6d16 kevent + 10
1 libdispatch.dylib 0x00007fff914a1dea _dispatch_mgr_invoke + 883
2 libdispatch.dylib 0x00007fff914a19ee _dispatch_mgr_thread + 54
Thread 2:: Dispatch queue: Monitor 581
0 libsystem_kernel.dylib 0x00007fff8ffa46c2 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff914a2486 _dispatch_semaphore_wait_slow + 241
2 spindump 0x00000001075148e7 0x107504000 + 67815
3 spindump 0x0000000107509f98 0x107504000 + 24472
4 spindump 0x0000000107515637 0x107504000 + 71223
5 spindump 0x00000001075112bb 0x107504000 + 53947
6 libdispatch.dylib 0x00007fff914a2f01 _dispatch_call_block_and_release + 15
7 libdispatch.dylib 0x00007fff9149f0b6 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff914a047f _dispatch_queue_drain + 235
9 libdispatch.dylib 0x00007fff914a02f1 _dispatch_queue_invoke + 52
10 libdispatch.dylib 0x00007fff914a01c3 _dispatch_worker_thread2 + 249
11 libsystem_c.dylib 0x00007fff8666ed0b _pthread_wqthread + 404
12 libsystem_c.dylib 0x00007fff866591d1 start_wqthread + 13
Thread 3:: Dispatch queue: Monitor 260
0 libsystem_kernel.dylib 0x00007fff8ffa46c2 semaphore_wait_trap + 10
1 libdispatch.dylib 0x00007fff914a2486 _dispatch_semaphore_wait_slow + 241
2 spindump 0x00000001075148e7 0x107504000 + 67815
3 spindump 0x0000000107509f98 0x107504000 + 24472
4 spindump 0x0000000107515637 0x107504000 + 71223
5 spindump 0x00000001075112bb 0x107504000 + 53947
6 libdispatch.dylib 0x00007fff914a2f01 _dispatch_call_block_and_release + 15
7 libdispatch.dylib 0x00007fff9149f0b6 _dispatch_client_callout + 8
8 libdispatch.dylib 0x00007fff914a047f _dispatch_queue_drain + 235
9 libdispatch.dylib 0x00007fff914a02f1 _dispatch_queue_invoke + 52
10 libdispatch.dylib 0x00007fff914a01c3 _dispatch_worker_thread2 + 249
11 libsystem_c.dylib 0x00007fff8666ed0b _pthread_wqthread + 404
12 libsystem_c.dylib 0x00007fff866591d1 start_wqthread + 13
Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x0000000000000000 rbx: 0x0000000000000006 rcx: 0x00007fff586faa58 rdx: 0x0000000000000000
rdi: 0x0000000000000707 rsi: 0x0000000000000006 rbp: 0x00007fff586faa80 rsp: 0x00007fff586faa58
r8: 0x00007fff75bbb278 r9: 0x000000000000000a r10: 0x0000000020000000 r11: 0x0000000000000206
r12: 0x00007f8522205db0 r13: 0x00007f8522205dc0 r14: 0x00007fff75bbc180 r15: 0x00007f8522205c90
rip: 0x00007fff8ffa6212 rfl: 0x0000000000000206 cr2: 0x00007fff75bb4ff0
Logical CPU: 0
Binary Images:
0x107504000 - 0x10751ffff spindump (130.1) <A8CC3677-7EB4-3861-ABC1-5B4534955859> /usr/sbin/spindump
0x7fff67104000 - 0x7fff6713893f dyld (210.2.3) <36CAA36E-72BC-3E48-96D9-B96A2DF77730> /usr/lib/dyld
0x7fff859ce000 - 0x7fff85a74ff7 com.apple.CoreServices.OSServices (557.6 - 557.6) <1BDB5456-0CE9-301C-99C1-8EFD0D2BFCCD> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff85a75000 - 0x7fff85b8efff com.apple.ImageIO.framework (3.2.1 - 850) <C3FFCEEB-AA0C-314B-9E94-7005EE48A403> /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x7fff86360000 - 0x7fff86360fff com.apple.ApplicationServices (45 - 45) <A3ABF20B-ED3A-32B5-830E-B37831A45A80> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Application Services
0x7fff86361000 - 0x7fff86366fff libcache.dylib (57) <65187C6E-3FBF-3EB8-A1AA-389445E2984D> /usr/lib/system/libcache.dylib
0x7fff86367000 - 0x7fff86372ff7 com.apple.bsd.ServiceManagement (2.0 - 2.0) <C12962D5-85FB-349E-AA56-64F4F487F219> /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManage ment
0x7fff86373000 - 0x7fff86381ff7 libsystem_network.dylib (77.10) <0D99F24E-56FE-380F-B81B-4A4C630EE587> /usr/lib/system/libsystem_network.dylib
This thread has been going on for more than a month without a resolution. It's time to take definitive action.
Back up all data to at least two different storage devices, if you haven't already done so. The backups can be made with Time Machine or with a mirroring tool such as "Carbon Copy Cloner." Preferably both.
Boot into Recovery mode, launch Disk Utility, and erase the startup volume with the default options. This operation will destroy all data on the volume, so you had be better be sure of your backups. Quit Disk Utility and install OS X. When you reboot, you'll be prompted to go through the initial setup process. That’s when you transfer the data from one of your backups.
Transfer only "Users" and "Settings" – not "Applications" or "Other files." Don't transfer the Guest account, if it was enabled on the old system. Test. If the problem is still there, you have a hardware fault. Take the machine to an Apple Store for diagnosis.
If the problem is resolved, reinstall your third-party software cautiously. Self-contained applications that install into the Applications folder by drag-and-drop or download from the App Store are safe. Anything that comes packaged as an installer or that prompts for an administrator password is suspect, and you must test thoroughly after reinstalling each such item to make sure you haven't restored the problem.
You're not answering my questions or being terribly helpful now. I recently erased and restored my hard drive- not reinstalling appllications as you suggest, but I know that the disk is not corrupt or problematical. I just dumped the other two Startup items mentioned and restarted. I ran Disk Utility, repaired Permissions and Verified disk- says all OK. I believe I have got rid of any unnecessary apps now and will try running again for a few days.
OK. For anyone who still thinks they may be able to help- this is what just happened:
Finder-hang. If noone can- I'm off to the Apple geeks.
Date/Time: 2013-06-19 17:05:00 +1000
OS Version: 10.8.4 (Build 12E55)
Architecture: x86_64
Report Version: 11
Command: Finder
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Version: 10.8.3 (10.8.3)
Build Version: 4
Project Name: Finder_FE
Source Version: 808003001000000
Parent: launchd [161]
PID: 177
Event: hang
Duration: 5.11s
Steps: 51 (100ms sampling interval)
Hardware model: MacBookPro8,2
Active cpus: 8
Free pages: 1272356 pages (+292)
Pageins: 4 pages
Pageouts: 0 pages
Process: Finder [177]
Path: /System/Library/CoreServices/Finder.app/Contents/MacOS/Finder
Architecture: x86_64
Parent: launchd [161]
UID: 501
Sudden Term: Dirty
Task size: 20375 pages (+3)
CPU Time: 0.001s
Thread 0x5f7 DispatchQueue 1 priority 46
51 start + 1 (libdyld.dylib) [0x7fff8cd637e1]
51 ??? (Finder + 23382) [0x10c6b4b56]
51 NSApplicationMain + 869 (AppKit) [0x7fff88574bd6]
51 -[NSApplication run] + 517 (AppKit) [0x7fff885d01a3]
51 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 128 (AppKit) [0x7fff885d8df2]
51 _DPSNextEvent + 1456 (AppKit) [0x7fff885d9836]
51 AEProcessAppleEvent + 100 (HIToolbox) [0x7fff8a12c709]
51 aeProcessAppleEvent + 318 (AE) [0x7fff8b9fad99]
51 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 37 (AE) [0x7fff8b9faed9]
51 aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 307 (AE) [0x7fff8b9fb078]
51 ??? (Finder + 100878) [0x10c6c7a0e]
51 ??? (Finder + 101293) [0x10c6c7bad]
51 ??? (Finder + 104441) [0x10c6c87f9]
51 ??? (Finder + 104665) [0x10c6c88d9]
51 ??? (Finder + 1230171) [0x10c7db55b]
51 ??? (Finder + 1230433) [0x10c7db661]
51 ??? (Finder + 904464) [0x10c78bd10]
51 ??? (Finder + 136600) [0x10c6d0598]
51 ??? (Finder + 137572) [0x10c6d0964]
51 ??? (Finder + 346992) [0x10c703b70]
51 ??? (Finder + 454616) [0x10c71dfd8]
51 -[NSWindow makeKeyAndOrderFront:] + 48 (AppKit) [0x7fff886916dc]
51 -[NSWindow orderWindow:relativeTo:] + 159 (AppKit) [0x7fff88698c1f]
51 -[NSWindow _doOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 940 (AppKit) [0x7fff88699038]
51 -[NSWindow _reallyDoOrderWindow:relativeTo:findKey:forCounter:force:isModal:] + 1377 (AppKit) [0x7fff88699a18]
51 -[NSView displayIfNeeded] + 1830 (AppKit) [0x7fff885dcc93]
51 -[NSView _displayRectIgnoringOpacity:isVisibleRect:rectIsVisibleRectForView:] + 4675 (AppKit) [0x7fff88612d6d]
51 -[NSThemeFrame _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 314 (AppKit) [0x7fff88617143]
51 -[NSView _recursiveDisplayRectIfNeededIgnoringOpacity:isVisibleRect:rectIsVisibleRectFor View:topView:] + 817 (AppKit) [0x7fff886176f2]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSBrowser _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 78 (AppKit) [0x7fff884cc89e]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 2704 (AppKit) [0x7fff88619ad9]
51 -[NSView _recursiveDisplayAllDirtyWithLockFocus:visRect:] + 1656 (AppKit) [0x7fff886196c1]
51 -[NSView _drawRect:clip:] + 4217 (AppKit) [0x7fff8861b064]
51 ??? (Finder + 456910) [0x10c71e8ce]
51 -[NSControl drawRect:] + 400 (AppKit) [0x7fff886277d6]
51 ??? (Finder + 2645877) [0x10c934f75]
51 ??? (Finder + 2645543) [0x10c934e27]
51 ??? (Finder + 591759) [0x10c73f78f]
51 ??? (Finder + 591994) [0x10c73f87a]
51 ??? (Finder + 592583) [0x10c73fac7]
51 ??? (Finder + 592860) [0x10c73fbdc]
51 ??? (Finder + 359072) [0x10c706aa0]
51 PlotIconRefInContext + 379 (HIServices) [0x7fff84a3d177]
51 PlotISImageRefInContext + 1257 (HIServices) [0x7fff84a3d8c1]
51 _ISGetCGImageRefForISImageRef + 599 (HIServices) [0x7fff84a3ba18]
51 _ISGetBestCGImageForIndexedStorageData + 630 (HIServices) [0x7fff84a3c780]
51 _ISEnumerateIconIndexByPresidenceWithBlock + 176 (OSServices) [0x7fff811a99a7]
51 ___ISGetBestCGImageForIndexedStorageData_block_invoke_0 + 52 (HIServices) [0x7fff84a3cb2a]
51 _ISStorageRefDataInfoGetter(void*, int, unsigned char, _ISIconInfo*) + 29 (HIServices) [0x7fff84a3ccbd]
51 _ISGetStorageDataInfo + 62 (OSServices) [0x7fff811a9415]
51 CIconStorageEntry::GetDataInfo(int, unsigned int, _ISStorageDataInfo*) + 50 (OSServices) [0x7fff811a945a]
51 CIconStorageEntry::GetData(int) + 145 (OSServices) [0x7fff811a9d11]
51 CLocalRefToSharedStorageEntry::Load(CIconFamilyLoader*, unsigned int) + 141 (OSServices) [0x7fff811aa27d]
51 CIconStorageEntry::Load(CIconFamilyLoader*, unsigned int) + 608 (OSServices) [0x7fff811aa4fc]
51 CFileLoaderDataController::GetDataPtrInStorage(unsigned long long, unsigned long long, void**) + 166 (OSServices) [0x7fff811aaad2]
51 FSReadFork + 45 (CarbonCore) [0x7fff8bef7dcc]
51 PBReadForkSync + 85 (CarbonCore) [0x7fff8befa6e8]
51 pread + 10 (libsystem_kernel.dylib) [0x7fff8b771faa]
*51 hndl_unix_scall64 + 19 (mach_kernel) [0xffffff80002ce9c3]
*51 unix_syscall64 + 522 (mach_kernel) [0xffffff80005e16aa]
*51 pread_nocancel + 144 (mach_kernel) [0xffffff8000576ad0]
*51 ??? (mach_kernel + 3631422) [0xffffff800057693e]
*51 ??? (mach_kernel + 1080233) [0xffffff8000307ba9]
*51 VNOP_READ + 77 (mach_kernel) [0xffffff8000311bcd]
*51 hfs_vnop_read + 550 (mach_kernel) [0xffffff80004fab36]
*51 cluster_read_ext + 882 (mach_kernel) [0xffffff80002e53d2]
*51 ??? (mach_kernel + 946161) [0xffffff80002e6ff1]
*51 ??? (mach_kernel + 926863) [0xffffff80002e248f]
*51 VNOP_STRATEGY + 46 (mach_kernel) [0xffffff80003138ee]
*51 buf_strategy + 961 (mach_kernel) [0xffffff80002db9a1]
*51 spec_strategy + 613 (mach_kernel) [0xffffff80003207e5]
*51 dkreadwrite(void*, dkrtype_t) + 1265 (IOStorageFamily) [0xffffff7f808a53b3]
*51 IOBlockStorageDriver::prepareRequest(unsigned long long, IOMemoryDescriptor*, IOStorageAttributes*, IOStorageCompletion*) + 284 (IOStorageFamily) [0xffffff7f8089fb42]
*51 IOBlockStorageDriver::executeRequest(unsigned long long, IOMemoryDescriptor*, IOStorageAttributes*, IOStorageCompletion*, IOBlockStorageDriver::Context*) + 172 (IOStorageFamily) [0xffffff7f8089d518]
*51 IOReducedBlockServices::doAsyncReadWrite(IOMemoryDescriptor*, unsigned long long, unsigned long long, IOStorageAttributes*, IOStorageCompletion*) + 194 (IOSCSIReducedBlockCommandsDevice) [0xffffff7f826436ac]
*51 IOCommandGate::runAction(int (*)(OSObject*, void*, void*, void*, void*), void*, void*, void*, void*) + 378 (mach_kernel) [0xffffff800064907a]
*51 IOSCSIProtocolInterface::HandleCheckPowerState(unsigned int) + 22 (IOSCSIArchitectureModelFamily) [0xffffff7f8095986e]
If the machine is still unstable after a clean reinstallation with no third-party software installed, then it has a hardware fault.
The finder keeps dying on my Macbook pro
