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iTunes 11.0.3 crashing almost daily

Hi,

Since updating to iTunes 11.0.3 via the Mac App Store recently, it has been crashing on an almost daily basis. I leave it open in the background all the time but I will often return to the computer after leaving it unoccupied for several hours that iTunes has closed with one of those massive error dialogs visible on the screen.


I have pasted the contents of the latest dialog here: http://pastebin.com/LxbnawbR


I am running a 2007 iMac with OS 10.8.3 and every other app on my system is up to date too. I use Home Sharing to a fully updated Apple TV 3rd gen but I mostly use this for Netflix and haven't watched anything off my home library for a while.


Anyone got any thoughts?

Posted on May 19, 2013 4:04 AM

Reply
49 replies

May 28, 2013 6:14 PM in response to Matti_A

My best guess right now is that the crashing is related to wifi syncing. I turned wifi sync off on all my devices and I haven't had a crash in two days. I came to this conclusion seeing the following errors logged before each crash:


2013-05-25 6:06:12.907 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11e462000): Unexpected connection closure...

2013-05-25 6:06:43.880 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11e3df000): Unexpected connection closure...

2013-05-25 6:11:42.516 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11dfb7000): Unexpected connection closure...

2013-05-25 6:11:49.398 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11e3df000): Unexpected connection closure...

2013-05-25 6:12:03.793 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11e462000): Unexpected connection closure...

2013-05-25 6:13:30.392 PM iTunes[35404]: _NotificationSocketReadCallbackGCD (thread 0x11e3df000): AMDServiceConnectionReceive() failed: Bad file descriptor

2013-05-25 6:13:31.558 PM com.apple.launchd.peruser.501[241]: ([0x0-0x91c91c].com.apple.iTunes[35404]) Job appears to have crashed: Segmentation fault: 11

2013-05-25 6:13:31.864 PM ReportCrash[37540]: Saved crash report for iTunes[35404] version 11.0.3 (11.0.3) to /Users/xxxxx/Library/Logs/DiagnosticReports/iTunes_2013-05-25-181331_xxxx.crash


That said, I created a python script to re-start iTunes if it crashes. Here is a link to it:


https://dl.dropboxusercontent.com/u/2703272/iTunesKeepAlive.py

May 28, 2013 9:08 PM in response to MikkyX

iTunes never crashed on me before and within minutes of installing 11.0.3, it has been crashing for me daily.


I tried reinstalling 11.0.3 over the existing installation and it did not fix the problem.


The crashing seems entirely random. I've seen it crash while playing music or videos, and I've seen it crash while running idle in the background. I've seen it crash within a minute of reopening since the last crash, and I've seen it crash over a day later since the last crash.


I am going to test out Matti_A's suggestion by turning off wifi sync for a little while. I won't like having to do that, but I may have to go that route for a while until the next patch.

May 28, 2013 9:35 PM in response to MikkyX

Having a variety of crashes, all of which are captured above. Spoke with AppleCare today. Reinstalled iTunes, that failed. Reinstalled Super Mountain Lion King of Nerds (something to that effect) -- to no avail. The most interesting crash, which happens every time, is when I search in the music folder, and, if I type, "ar" in that sequence, I get the rainbow swirl of constipation. Total freeze. Like Ted Williams head.


Anyhow, try searching in iTunes with "ar" like for, "aretha franklin" or, "aristocrats." CRASHOLLA.


The other crashes ocurred intermittently, like when I clicked on an upcoming song in the dropdown playlist.


Supposed to speak with the applecare dude tomorrow morning. I'll update you folks if anything pops up. Wonder if this is revenge for me having "The Aristocrats" in my computer. It's a very clean joke.

May 29, 2013 12:03 PM in response to MikkyX

Yes, same here. Upgraded last weekend, and crashes pretty much every day. Usually about two minutes after first opening - the sound goes on my iMac, then the airplay setup about ten seconds later followed by the 'iTunes had unexpectedly quit' box. Having said that, it just quit after about 30 minutes use. iTunes has always been stable, but it's sad to see this one failing so widely... 😟

Just to add - all Wifi switched off on mine too 🙂

May 30, 2013 8:59 PM in response to MikkyX

Ever since I upgraded to the latest version, I've had nothing but trouble. When I try to play music from my library, it stops and starts constantly. If I click from one song to another, I end up with the spinning beach ball of death and I have to force quit. When I try to restart iTunes, I get a message saying my library is locked on a locked disk and this can't be further from the truth. I keep my library on an external drive and other things on there are accessible. I've never let it go long enough to crash, but I'm sure if I did, it would.


I usually have no trouble with upgrades from Apple, but now I will think twice before I just automatically accept an upgrade. I agree with a previous post. The glory days for Apple are over. No longer can we assume that Apple products "just work".

iTunes 11.0.3 crashing almost daily

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