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iTunes 11.0.3 crashing almost daily

Hi,

Since updating to iTunes 11.0.3 via the Mac App Store recently, it has been crashing on an almost daily basis. I leave it open in the background all the time but I will often return to the computer after leaving it unoccupied for several hours that iTunes has closed with one of those massive error dialogs visible on the screen.


I have pasted the contents of the latest dialog here: http://pastebin.com/LxbnawbR


I am running a 2007 iMac with OS 10.8.3 and every other app on my system is up to date too. I use Home Sharing to a fully updated Apple TV 3rd gen but I mostly use this for Netflix and haven't watched anything off my home library for a while.


Anyone got any thoughts?

Posted on May 19, 2013 4:04 AM

Reply
49 replies

May 31, 2013 1:29 AM in response to beatleboy

I have iTunes running on a headless Mac Mini server solely for feeding ATV's, and find I'm having to restart at least once a day. I've also found that I can't download new season pass episodes, or buy anything but apps, as it won't accept my password ( although if I close down iTunes and re-open it, everything downloads.... ).


This version is just plain abysmal.

Jun 3, 2013 3:20 PM in response to MikkyX

I would bet the Itunes developer's team changed around version 10.4 (Summer 2011).
Since then all upates have brought absolutely nothing new and actually been worse than the previous one.

They started spending their time on changing stupid things (anyone remember the grey icons?), then they removed essentials features like the right sidebar with genius recomendations based on the playing track which we used to buy new songs (to buy new songs based on the one you like now you need to quit the song view, go to the album view, click on the genius recommendation and then come back on the song view, madness...) they also got rid of the song art picture in the bottom left corner. And not happy to get the interface worse they released this 11.0.3 version that keeps crashing and freezing.

I guess they've added so much crappy code on top of the existing code that the whole thing is now very difficult to debug even for them.

What is sad is they could have spent their effort on developing real features: why can't we get higher quality of songs ? Why can't I share my songs with my friends so they can try and buy the one they like? etc..

Apple is getting bigger and bigger and it seems Tim is not the fearce dictator Steve was when quality is concerned.

Jun 4, 2013 5:05 AM in response to wappinghigh

Everyone is totally right. This version is a disaster.


Has Apple appologised?


They need to fix this and fix this fast. itunes is *the* backbone of the entire Apple "experience" It's the gateway to their entire store. itunes *is* Apple. It's the heart and sole of the company. What an unmitigated disaser the whole iTunes 11 exerience is. From stability, to they way the new GUI looks and feels, to the way it syncs with my old AppleTV, to the way dowloads work, to just about everthing I like about OSX. Someone needs to sort this and sort this fast and get the company back on track providing useful, reliable and easy to use software again. Start with itunes. 🙂

Jun 27, 2013 8:07 AM in response to chuckynATL

I'm usually not one for "me too" postings, and this whole iTunes Crashing thing has brought them out in droves, but 11.0.4 just froze on me in the middle of a song and that was the last straw. I had been importing a bunch of old CDs the last few days and iTunes would crash or lock-up every 3 or 4 discs. A couple of time it caused a system-wide lockup forcing me to restart the iMac. But never before had it just stopped dead while I was just listening to music.


So in order to make this a bit more relevent than just a "me too" could someone post where it is that we can send in bug reports or complaints in general to Apple? I've seen it before but can't remember whee that is? Apple need to be flooded with these complaints because clearly there is some big-*** flaw in this thing.


thanks in advance

Jun 27, 2013 9:11 AM in response to Brunettin

Brunettin, your suggestion sounds like the right thing to do. iTunes has been working well for me since the upgrade but now Airport Express will sometimes quit without reason while it's is receiving streaming from iTunes, and then after a bit restart . I note also that since the introduction of 11.0.4 this board has been quiet since June 6 until last Tuesday. So these seem to be new issues. I wonder if anyone from Apple reads these comments?

Jun 27, 2013 9:13 AM in response to Brunettin

Did you try the latest software upgrade, 11.0.4(4)?


When you get a crash usually you will have the option to send a incident / bug report (and include a comment of your choosing!).


I had similar probems before downloading the latest version and so far no recurrence..... so I reckon someone in Apple must be listening to the complaints.

Jun 27, 2013 9:27 AM in response to Brunettin

Brunettin, there used to be an actual bug report button in Safari's toolbar, but Apple removed it. Now, when an app crashes, a crash report should pop up. It is there where you would enter the infomation about what you were doing or what the app was doing before the crash happened. These get sent to Apple.


Apple responded pretty quickly to the iTunes crash problem by updating both iTunes and the OS. In my case, I couldn't even play two songs in a row before it crashed, let alone try to import or burn CDs. I haven't had any issues since the update. I hope it straightens itself out for you.

Jun 27, 2013 2:34 PM in response to beatleboy

First of all, note my original post. I AM on 11.0.4. In fact this started happening after updating to that. I've never experienced this with any version. However that update happened when I did a clean-install update to Snow Leopard. (I am now on OS 10.8.4) So who knows if it was the iTunes update, the Snow Leopard/iTunes coincidental update, or what? But I must say, ever since going to Snow Leopard I have discerned a certain performance drop in my iMac, but that's for another forum.


As for crash reports, yeah the Safari bug report. Wasn't that just for Safari bugs, tho? Well, regardless, as it was pointed out, that is no longer available anyway. Since my problem is usually more a lock-up than a crash of iTunes, I am more often than not force quitting it. And the report that will come up only appears infrequently so a lot of time no report is made; at least not one I'm made aware of. In these day of widespread wiretapping it's conceivable that's happening in the background without anyone being the wiser.


I just hope they are paying attention to all these complaints.


Oh speaking of which, I forgot to re-mention that there have been posts to these forums that provided a link to where peole could send emailed, detailed complaints about bugs they were experiencing where Apple would be tuned-in to what was going wrong out here in the bushes. I cannot remember what that link was. That's what I was looking for. Still am.

iTunes 11.0.3 crashing almost daily

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