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Level 1

0 points

Airport Extreme / Motorola Surfboard 6141 Disconnecting

I am having intermittent (very frequent) issues with the intenet being disconnected. The issue started a month ago, out of the blue. Any help would be much appreciated. Cable company can't seem to figure out what's going on.

ISP - Time Warner Cable

Modem - Motorola sb6141

Router - Airport Extreme (most recent firmware)

Computer - iMac

Internet seems to drop and reconnect after a minute or two. Happens multiple times per hour.

When disconnected, the Airport Utility shows the Internet as "Disconnected"

Lights on Motorola Modem show:

Power - green solid

Upload - blue solid

Download - blue solid

Internet - green solid

Connection - blue flashing

Light on Router:

Solid green

THERE ARE NO CHANGES IN THE LIGHTS WHEN THE INTERNET DROPS.

Thanks very much for any advice on how to fix.

Jason

OS X Mountain Lion (10.8.3)

Posted on May 20, 2013 5:31 AM

80 replies

Veraxus

Level 1

19 points

Apr 3, 2016 5:41 PM in response to semi-new

Thanks @semi-new, that solved the problem for me! After setting the router's IPv6 settings to "link-local only" I haven't had the internet drop on ANY devices in over a week. I very much appreciate the advice!

May 24, 2016 1:02 PM in response to semi-new

Thank you so much @semi-new.

semi-new

Level 1

12 points

Jun 4, 2016 1:28 PM in response to jmerola

From a cox rep named Askin6305B on DSLreprts.com "7.6.7 and 7.7.7 are the same thing built for different platforms. And no, none of those notes mention the specific fixes that went in related to IPv6 and DNS but they are in there. We've confirmed this with Apple." I've adjusted my IPv6 settings in network/airport utility, and I'll let you guys know if there's problems.

Jun 13, 2017 7:51 AM in response to FlySR71

Hi did it happened at the same hour-time? Cause i'm having the same issue, last night i disabled that "share ipv6 connection" and problem persists.

Jun 13, 2017 8:05 AM in response to FlySR71

Yeah, thx for your reply, i guess my problematic is different. 😢

Airport Extreme / Motorola Surfboard 6141 Disconnecting