Voicemail sprint issues (i am a tech at apple) I am stumped

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Level 1

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Voicemail sprint issues (i am a tech at apple) I am stumped

i have a customer that is unable to delete old voicmails from his i phone 5 using sprint service. Also when u call to leave a voicmail on customers phone you can not hear the greeting on known good receiver phone.

Steps i have taken.

I have erased all content and settings and set up as new phone

I have replaced phone and sim card

SET UP NEW PHONE AS NEW, NO RESTORE FROM BACKUP.

reset all and network settings

Spoke with sprint and had them perform a refresh on voicmail

NOTHING HAS WORKED. PLEASE HELP!

iPhone 5, iOS 6.1.4

Posted on May 23, 2013 2:53 PM

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Answer 1

May 23, 2013 3:50 PM in response to brucebailey

Do you know what Sprint meant by "refresh on voicemail"? I would suggest that they need to delete the voicemail from the customers account and then add it back. To the best of my knowledge, no messages should survive that.

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Answer 2

Courcoul

Level 6

18,558 points

May 23, 2013 3:53 PM in response to IdrisSeabright

GOOD GRIEF!! The world is coming to an end!!! 😮

Kidding aside, yeah, the carriers' general purpose shotgun approach to these issues is blasting away at the client's config on their systems (messages included) and creating anew. A minute of silence for all the fallen bits and bytes....

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Answer 3

May 23, 2013 4:01 PM in response to Courcoul

Trying to figure out what's causing a problem with the voicemail could take days or more, require lots of tier 2 tech support. It's not worth it. Deleting it and adding it back to the account should take about 5 minutes and stands a good chance of fixing it in 5 minutes. If I were the customer, I'd go with the nuke and move on approach. It wouldn't be worth my time for them to try to figure out what went wrong.

Of course, I use Google Voice instead of my carrier's voicemail.

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