3 Replies Latest reply: May 23, 2013 4:01 PM by Meg St._Clair
brucebailey Level 1 Level 1 (0 points)

i have a customer that is unable to delete old voicmails from his i  phone 5 using sprint service. Also when u call to leave a voicmail on customers phone you can not hear the greeting on known good receiver phone.

 

Steps i have taken.

 

I have erased all content and settings and set up as new phone

I have replaced phone and sim card

SET UP NEW PHONE AS NEW, NO RESTORE FROM BACKUP.

reset all and network settings

Spoke with sprint and had them perform a refresh on voicmail

 

NOTHING HAS WORKED. PLEASE HELP!


iPhone 5, iOS 6.1.4