Voicemail sprint issues (i am a tech at apple) I am stumped
i have a customer that is unable to delete old voicmails from his i phone 5 using sprint service. Also when u call to leave a voicmail on customers phone you can not hear the greeting on known good receiver phone.
Steps i have taken.
I have erased all content and settings and set up as new phone
I have replaced phone and sim card
SET UP NEW PHONE AS NEW, NO RESTORE FROM BACKUP.
reset all and network settings
Spoke with sprint and had them perform a refresh on voicmail
NOTHING HAS WORKED. PLEASE HELP!
iPhone 5, iOS 6.1.4