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Iphone 5 can't connect to wifi at all

My iphone 5 can't connect to wifi even after entering the right password. The thing is it keeps displaying incorrect password for every different wifi I tried to enter. Reset network settings doesn't work, neither is reset all setting. Anyone has this problem?

Posted on May 27, 2013 7:34 PM

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Posted on Oct 14, 2013 6:44 PM

Disconnecting the router an reconnecting it? Is that the solution that Apple offers? How can I disconnect the router in a hotel or a public wifi area in a park? When will this company admit that it is a flaw on their product?

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Oct 14, 2013 6:44 PM in response to kimbui

Disconnecting the router an reconnecting it? Is that the solution that Apple offers? How can I disconnect the router in a hotel or a public wifi area in a park? When will this company admit that it is a flaw on their product?

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May 30, 2013 7:00 AM in response to kimbui

Hi kimbui,


I'm sorry to hear you are having issues with your Wi-Fi / password.

The information below may help you with this issue. It includes some of the steps you've already taken, but suggests additional steps as well:


iOS: Troubleshooting Wi-Fi networks and connections


Basic troubleshooting

  • Tap Settings > Wi-Fi and turn Wi-Fi off and then on again.
  • Verify that you are in range of your Wi-Fi router or base station.
  • Confirm that your Wi-Fi router and Cable/DSL modem are connected to power and turned on.
  • Check whether other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Update your Wi-Fi router to the latest firmware.

    For AirPort Base Stations, refer to this article for information about firmware updates. For third-party Wi-Fi routers, check the manufacturer's website for details on updating your firmware.

  • Restart your iOS device

    Hold the On/Off button until "slide to power off" appears. Slide to power off your device. When it is off, press the On/Off button to turn it back on.

If you are still experiencing a Wi-Fi issue after trying the above, choose the symptom below that closely matches your issue:


If you're unable to join a nearby Wi-Fi network

  • Try restarting your Wi-Fi router by turning it off and then on again.

    Note: If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service.

  • When joining an 802.11n Wi-Fi network, ensure that your router is properly configured. See this article for more information.
  • Reset network settings by tapping Settings > General > Reset > Reset Network Settings.

    Note: This will reset all network settings, including passwords, VPN, and APN settings.

If you are using a Wi-Fi router at home, refer to your user manual/documentation to assist you with some of these suggestions.

  • Check the manufacturer's website for firmware or software updates for your Wi-Fi router.
  • Check the wireless security option of your Wi-Fi router:
    • If you are using WEP security and have multiple WEP keys on your Wi-Fi router, try configuring your Wi-Fi router to use only a single WEP key in key index 1.
    • Consider using WPA or WPA2 instead. WPA and WPA2 encryption protocols are newer, more effective security options for wireless networks than the older WEP protocol.
  • Temporarily disable wireless encryption or security on the Wi-Fi router to rule out encryption issues.
  • Disable 40MHz in the 2.4GHz settings on the Wi-Fi router. Mac computers, iPhone, iPad, and iPod touch do not support this mode. Disabling it may reduce interference issues.
  • Supported Wi-Fi networks vary by iPhone, iPad, iPod touch model (Example: Does my device support 802.11n?). Refer to Tech Specs for detailed information on which standards your device supports.


iOS and OS X: Recommended settings for Wi-Fi routers and access points



I hope this information helps ....

Have a great day!



- Judy

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Nov 1, 2013 6:18 AM in response to kimbui

I was going crazy, trying to connect to wifi. I backed up the phone, restored it and I still couldn't connect. I was a Sprint customer and had trouble with them for so long, I switched. But when I was trying to wipe the Sprint phone when I got the new AT&T phone... I discovered a trick! You have to put the phone into recovery mode and restore and then add your backup... Here are the instructions. Now the wifi works!



How to perform a recovery-mode restore

If your iPhone, iPad, or iPod touch is already showing the "Connect to iTunes" screen, please go to step 5.

  1. Connect your USB cable to your computer but not to the iPhone, iPad, or iPod touch until step 3.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

    If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

  3. While pressing and holding the Home button down, connect the USB cable to the iPhone, iPad, or iPod touch. The device should turn on.
  4. Continue holding the Home button until you see the Connect to iTunes screen. When this screen appears, you can release the Home button:
    User uploaded file
    Note:
    If the image of a battery appears, let the device charge for at least ten minutes to ensure that the battery has some charge, and then start with step 2 again. If you don't see the Connect to iTunes screen, try these steps 1 through 4 again.
  5. iTunes should automatically open and display the following message:
    User uploaded file
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May 6, 2016 8:23 AM in response to CHAMdelier

TThank you so much for this. I was going crazy trying to figure this problem out and as soon as I took the ranch case off VOILA! Wifi started working again. It might seem silly but its the most obvious we tend to ignore.

thank you again. My wifi is working great after removing the protective layer.

To save myself hassle I just took the whole case off!

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Jun 26, 2013 4:11 AM in response to naborock

Unfortunately, I also am having the same problem. A 5 year old refurbished iPod Touch has better WiFi capability than my brand new iPhone 5, as did my old iPhone 4 and my Wife and Son's iPhone 4s phones. I made the mistake of resetting my network settings and now have the same problem as the OP - cannot connect. Please don't insult my intelligence by posting basic troubleshooting problems like making sure my router is turned on. There are thousands of threads on the Internet regarding iPhone 5 WiFi problems so it is clear to me that it is a manufacturing defect. Have been a loyal Apple customer for a long time but I've had it with this. Taking it back today and replacing it with another kind of phone, which will eventually lead to my exit from the Apple ecosystem. Learn your lesson from what is happening with the new Macbook Airs - admit the problem early and fix it.

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Sep 18, 2013 6:15 AM in response to Lumbo

I bought iPhone 5 last Novemember and had same wifi connection issues several times. The trick I learned from Apple Care support is:

1. close all applications run in background

2. hold top button and home button at same time for few seconds until phone screen become blank and then apple sign shown. (this is called hard re-setting)


By doing that, the issue is resolved.


I was told that we need to turn iPhone 5 off at least once a week. Just like keep computer on for too long, it will eventually eat your memeries. My son has iPhone 4, never had same problem. It could be iPhone 5 issue.

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Aug 26, 2013 4:34 PM in response to KC_SWE

Um, ignore Mark for now. Try this article FIRST: http://support.apple.com/kb/TS1398


Troubleshoot your device before jumping to the conclusion that it has to be replaced. If the problem is software on your device, then getting a new phone and then restoring your backup will just transfer the problem, not fix it.

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Nov 3, 2014 11:45 AM in response to jasonb b

I'm still having issue, Help.. Iphone 5 on ios 6.1.2


I've had this issue on my iPhone 5 since I got my Bluetooth working that wouldn't connect in the past. Now about my Bluetooth works, my Wi-Fi still gives incorrect password no matter what I do. Changing the router names, settings, passwords, I've tried everything, and it says incorrect password instantly. What else can I try?. I can't be the only one with this issue

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Jul 12, 2013 12:23 AM in response to kimbui

Try unplugging the router, waiting 30 seconds and plugging it back in. Sometimes if a router is on for an extended period of time it'll stop allowing new connections. Devices already connected continue to work but new devices can't see it.

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Iphone 5 can't connect to wifi at all

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