iPhone to Android iMessage bug fix

I was having the problem when i switched from my iPhone to my Galaxy s4 where people using iPhones would try to text me and it wouldn't get to me because it would be sent in iMessage. Well i asked one of my friends who knows a lot about Apple products and he seems to have found a fix. What worked for me is to open iTunes, then go to account. Once there find the the section "iTunes in the cloud" and the option in there "Manage my devices". You have to go in there and remove your iPhone from the iCloud and that should work, or at least it did for me.

Posted on Jun 3, 2013 9:01 PM

Reply
597 replies

Jun 8, 2013 11:02 AM in response to FelipeV

Hey FelipeV,


Whinning and Complaining?? You are on this thread call peoples phones inferior and telling them that it is not a glitch on their end when we all know its. How old are you, 5?? If you can specifically direct people on how to fix it then great. How did you 'unregister your appleID from the imessage database'? and if you can explain how 'my friends can still text me from another iphone using sms'?


Istead of taking shots at people, we ould appreciate specific directions how you are accomplishing it.

Jun 22, 2013 8:37 PM in response to Pat518

I recently lost my iphone and switched to an galaxy so i can't turn off imessage on the phone. I unregistered my iphone in the profile that you guys are talking about but i still am not receiving texts from some of my friends. for some reason it's only in group texts. regular texts are still a little messed up to because they're coming out of order. I don't want to ask my friends to turn off their imessage just to text me. is there a way to turn it off for just a single contact? any suggestions??

Jul 5, 2013 5:35 AM in response to Pat518

I had the same problem switching from iphone 5 to galaxy s4. When I originally made the switch I put my old phone number on my new galaxy and switched the iphone to a new phone # so I didn't have the problem. The problem occurred when I switched back to my iphone and then switched again to the galaxy. Confusing, I know! Anyhoo, I think the problem is when the phone number is attached to the sim card! After I reswitched back to my galaxy, my phone # was still embedded on my iphone 5 and I could not uncheck it. I have several lines so I changed my iphone to an unused # and it solved the problem. And I dont want to be charged the data fee so I just switched the line back to a basic phone. But switching my iphone to a different number, even for a min, seems to solve the problem. That leaves me to believe it is because the phone number i am using is attached to the sim card. I only thought of this today and did not try removing the sim card? That may work too. Hope this helps some of you. I know its a little confusing. Bottom line, I like switching between the 2 phones on my main phone number, but I need to unattach my main phone number from my sim card to free it up from sending imessages to my phone number on my iphone....

Jul 8, 2013 9:10 PM in response to Pat518

Pat and all,


I too have been experiencing this issue and was about to turn my new Galaxy s4 back into Best Buy. I visited the Apple store the night before who got me halfway to fixing the problem but it still persisted. My friends who had previously communicated with me over imessage had to turn off their own iPhone's iMessage in order for me to be able to receive texts from them. Today, I went to a BestBuy location that has a Samsung "store in store" concept in east Plano, TX and the Samsung guy got online to chat with other Samsung technicians about this issue. Here is the link to a 9 page document that goes through a number of steps how to deactivate iMessage and get texts on your Android (while still maintaining iMessage on any other Apple devices that you might still have): http://www.samsung.com/us/support/SupportOwnersFAQPopup.dofaq_id=FAQ00053450&fm_ seq=62995


if the link doesn't work for some reason, shorten the url to get to the Samsung support page and type in various search boxes in the support section "deactivate iMessage on iPhone" until it gets you to the support document.


the long and short of it is 1) go to your iphone settings under "Messages" and assuming iMessage is set to "on" scroll down to where it says "send & receive" and click on that. It should show your phone number along with other email and Apple related addresses. Deselect your phone number and any email messsages that you don't need to send/receive imessages from. Close that up.


Then 2) go to the itunes/apple page and change your password. When you change the password on the account it supposedly deauthorizes the phone number and other deselected addresses from iMessage.


There are some other steps in between that you may need to take and are listed on the support page but hopefully that will work for you as it finally did for me.


Good luck!

Andrea


Message was edited by: gottabook

Jul 15, 2013 8:32 PM in response to Pat518

I switched to android s4 and have only had one of my friends not be able to send text messages to me due to this bug. All my other iPhone using friends are good to go. But this one guy can get all my texts but I get none of his. I removed my iPhone from my device list on apple account. It didn't fix the issue. My buddy has to switch to sms in order to send any messages. Any more ideas?

Jul 19, 2013 4:56 PM in response to Pat518

The most important thing you need to do among going to https://supportprofile.apple.com/MySupportProfile.do and unregisterring your device and unlinking your phone number from your "messages" app on your computer and your iPad if you have them is to:


unlink your phone number from your(or any) iPhone WHILE YOUR ACTIVE SIM CARD IS IN THAT IPHONE.


If you unlink your phone number under settings: messages on your iPhone while your SIM card is in your new Galaxy S4, it won't work.


I'll repeat,

1. turn off both your s4 and your iPhone


2. Take the sim out of s4 and put it back in iPhone (any iPhone of the same carrier should do if you sold or lost your iPhone)


3. Turn on iPhone. Go to settings: messages: send and recieve. And uncheck your phone number. I can't hurt to turn off iMessage and Turin back on either.


4. Restart all devices that you had to unlink your phone number to.


5. Put SIM card back in s4.


6. Hopefully by this point your friends with iPhones will see you not as iMessage anymore even when they allow iMessage under their settings.

Sep 21, 2013 3:19 PM in response to FelipeV

Felipe, you obviously do not understand what ANY of the people in this thread are trying to tell you... Yes, we have all done the obvious. The obvious did not work. We all had to go through extra junk, which took way too much time and frustration (including reading your arrogance on this thread), JUST so we could recieved text messages. It IS a glich on apple's part. Get your head out of the cloud and get over it. Oh, and out of the three iphone's I've had, none can even compare to the Galaxy I traded in for.

Sep 26, 2013 8:41 AM in response to FelipeV

Actually this IS a glitch. I am now experiencing the same problem, except when I had gone in and switched my phone I traded it so they took it from me. They did not turn off iMessage before wiping the phone and sent it in to headquarters...therefore now I have no way to get ahold of my device and turn iMessage off. Customer service directed me to the apple site where I could unregister my device, and lo and behold...it's not there. There is literally nothing I can do at this point except to tell all my iphone friends that if they want to text me they have to turn off THEIR iMessage and nobody seems to want to do that. This only occurs with people who have the iOS7 update, because everyone that does not have the update send me a message that starts off as an iMessage then it converts to a regular SMS. Yet everyone with iOS7 cannot do this.

Sep 28, 2013 12:22 AM in response to Pat518

Step 1

Go to supportprofile.apple.com/MySupportProfile.do.

Step 2

Log in with your Apple ID and password.

Step 3

Select the product you need to de-register (your iPhone, for example).

Step 4

Click ‘Unregister’.

Step 5

You’ll see the message ‘Are you sure you want to unregister and delete this product?’ – Click ‘Unregister’ again.

NOTE: if you’ve got any other iMessage-capable devices registered to the same Apple ID that you no longer have access to, unregister these now.

Oct 3, 2013 9:32 PM in response to FelipeV

So this is still a problem. My iphone 4 was long overdue a replacement so I switched to an Android phone after IOS7 update (which, by the way, current problems notwithstanding - I am glad I did).


Happy with my new phone, however, I am not receiving text messages from iPhone users (including my wife) unless i ask them to disable iMessage from their phone.


This is what i've done so far.


1. Wiped my iphone (before I realised this was a problem)

2. Upon realising the problem, I logged onto my apple support page and 'unregistered' the phone.

3. Still not working so I've had to disable imessage on my wife's phone still and pretty much accept the fact I wont get text messages from any iphone users anymore.

4. Restored my phone from a backup, went to the imessage settings and turned it off before wiping it (still no fix)

5. went into apple store and told them the problem. The lady in bright blue told me that if someone with an iphone types my number in rather than my name it will send as a regular text (which it doesn't). Then she suggested that if iphone users turn their phone off it will clear it from the memory (also tested and it doesnt).

6. my current 'solution' is to send a blanket message to everyone who has an iphone to turn off their imessage when they send me a text (which i'm not going to do by the way), or even better, just cut off all communication with iphone users, right? Because it's my fault for not wanting to spend 3x the price to upgrade to a new iphone with the same/smaller screen size and similar specs as the andriod phone i got instead.


So when you say it's not a 'bug' I agree that using the most technical definition of 'bug' it probably shouldnt be called bug or glitch. What it is though is apple simply punishing me for not upgrading to an iphone 5 or 5c or 5s because of apple software being overly controlling.

Oct 3, 2013 10:31 PM in response to Pat518

Working for me now. In my case my wife's iphone was trying to iMessage my Android phone (I just switched from iphone). However several others were texting me from iPhones just fine. So i went into her iphone settings and discovered that "send as SMS" was turned off. This is a strange setting as she was still sending SMS to many others, it was just blocking me. I presume because apple still had my number registered. This setting only seems to block SMS to numbers that are registered with iMessage.


Anyway I went into iTunes and find my iphone on iCloud and removed my iphone from the devices lists. Still didn't fix it. After I enabled the SMS setting mentioned above on her phone, it now tries to send an iMessage first, but immediately changes it to text message and they are going through now.


I would recommend you ask the folks who are having problems to check their settings and see if that SMS setting is turned off. That has to be the issue because I can remember plenty of times when I still had my iphone, sending iMessage to others who had iPhones, and periodically seeing them go through as text message instead of iMessage.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone to Android iMessage bug fix

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.