Proofpoint blocking email

We have the same problem. One of our servers has been blacklisted by Proofpoint, for reasons best known to themselves. It has never sent any bulk mail. It is not listed on any other blocklists. And requests to get it unlisted have been ignored, just like everybody else's.

In some ways I'm not surprised, considering Proofpoint have bought SORBS (who were renowned for false positives and extreme intransigence and unhelpfulness).

Like the previous poster I would suggest to Apple that they reconsider their use of Proofpoint spam filtering.

Postmaster information for iCloud Mail - Apple Support

I didn't see that this had been posted here yet, but it may prove useful to look this over for you guys.

Apple offers a public article to address exactly this question for you, and there is even an email address you can submit such inquiries to so you may be removed from such lists.

Contact us

If you followed our best practices and reviewed your mail logs for more information but still can't diagnose and address delivery issues, you may contact our postmaster team by sending an email to icloudadmin@apple.comwith the following information:

• Your company name
• Your email domain
• The IP addresses of the affected mail servers
• The SMTP errors that you're getting from iCloud mail servers
• A detailed description of the issue, including when it started

We'll need all of the above information to help.

Star Traveler wrote:

apollothethird wrote:

Since the forum has "apple.com" in it's name, I'd hope that the Apple support people would have some interest in the discussions happening here. I hope they visit and make sure it's something they don't mind being identified with.

APPLE doesn't come here ... only moderators to enforce the Terms of Use. This is a forum of "users helping other users" in order to implement solutions that they can do on their own.

Since they are apparently ignoring the users who are already trying to get help ...

You shouldn't be spouting lies ... even if it is from total ignorance of the matter. Apple doesn't ignore the customers of Apple who are trying to get help. There are great numbers of Apple Support help set up to help all customers.

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

First I would like to express appreciation for your taking the time to reply to my message, even though the reply appears to come in an admonished tone. I'll try to explain my position, which is intended in the spirit of what, hopefully, is the spirit and intent of this forum.

Star Traveler wrote:

apollothethird wrote:

Since the forum has "apple.com" in it's name, I'd hope that the Apple support people would have some interest in the discussions happening here. I hope they visit and make sure it's something they don't mind being identified with.

APPLE doesn't come here ... only moderators to enforce the Terms of Use. This is a forum of "users helping other users" in order to implement solutions that they can do on their own.

I found this "discussion" forum when I searched for support on the problem that I was having. I read the whole thread and tried to use the solutions provided. I went into the provided links. Everything I went into appeared to point back https://discussions.apple.com/ for support. When I signed up for what apple.com appears to be providing as a support remedy to the users and posted a message I got ab apple support survey form from Apollo asking me to rate the experience of using it ( https://discussions.apple.com/ ). Please look at the attached image.

I didn't fill it out at the time because I didn't know how I'd be treated. I understand that you're saying that this forum has nothing to do with Apollo. However, it doesn't appear that way when browsing the Apple website trying to get support. Also, even if it were as you put it, nothing to do with Apollo, I would still expect a more friendly way of helping the users who stumble into this area trying to find help. I would hope that the moderators, or some advance users would have found some type of method to call some issues to the attention of the host benefactor of this site. If Microsoft were hosting my site at microsoft.com to give "community" support for users of Microsoft products, I'd certainly feel some sense of concern to use whatever connections I with them to give back as appreciation, some feedback for problems the users were having... this would be doubly the case if my site were posted on the Microsoft official site as a support resource.

I appreciate the new links that you have given. I'll try those also. I hope you don't mind my coming back to report on the results that I experience. I also hope that if anyone finds a resolution to this problem that they update it to this thread which is already over a year old without a solution.

Star Traveler wrote:

apollothethird wrote:

Since they are apparently ignoring the users who are already trying to get help ...

You shouldn't be spouting lies ... even if it is from total ignorance of the matter. Apple doesn't ignore the customers of Apple who are trying to get help. There are great numbers of Apple Support help set up to help all customers.

Please understand that I am not spouting lies. I made comments based on what I have already read and experienced. My company provides an email service to many prominent people and businesses. At present some of them are having problems with the icloud email delivery. I have been trying to give them support, but all my efforts so far have been ignored. Again, I found this forum where others are experiencing the same thing that I'm experiencing. There is a good chance that I might gain success by the feedback that you're giving me. I'll certainly try everything that you offer. If it works, as I mentioned above I'll come back and share it with others in the community.

Please read my message again. I didn't say Apple was ignoring their users. So far it has been apparent based on what some of the users have written in this thread, and based on my personal experience to try to get a resolution to the problem.

And by the way, I am not a direct customer of Apple. I am an IT support technician for people who are trying to communicate with customers of Apple. In my effort to give support to my customers (who are not customers of Apple) I actually bought an Iphone in my effort to be able to communicate with the Apple people.

I am very sincere in trying to get a resolution to the email delivery to people that are using icloud.com for their email service. So far it's much harder than trying to get support for my clients who are trying to send email to email clients of yahoo.com, microsoft.com, gmail.com, and just about all the other dot comes that I have experienced in the over twenty years of providing email service.

— *****

<Personal Information Edited by Host>

Wrong?! It says right at the top of the page:

Apple Support Communities > iCloud > icloud.com > Discussions

Pretty confusing, I would say, to be on the Apple Support page, but not connected to ANYONE at Apple. What is the point of clicking on the "Support" link?

Imp68 wrote:

Suggesting things to apple isn't done on this forum. It's done here: apple.com/feedback

For this issue, see: http://support.apple.com/kb/HT4899 (the false positives part)

Actually I can't find anywhere else to post something to the attention of apple.com. The link you provided has some interesting items, but they don't apply any resolution to the problem discussed in this thread.

Since the forum has "apple.com" in it's name, I'd hope that the Apple support people would have some interest in the discussions happening here. I hope they visit and make sure it's something they don't mind being identified with.

Since they are apparently ignoring the users who are already trying to get help, at least making some reference here will give us a chance to have some help from some users who might have become lucky and found a way to have their issue resolved. If someone has found a way to have it resolved, please share it with us.

I'm having the same problem.

Thanks in advance for any comments on this!

By the way, if I discover a solution I'll come back here and share it with the others who are finding this thread.

-- L. James

--

L. D. James

**********apollo3.com

<Email and Personal Information Edited by Host>

This forum is NOT APPLE SUPPORT ... it is a community of users providing support to each other ... "users helping other users" to solve problems that they can IMPLEMENT BY THEMSELVES.

If you need to have APPLE do something, you'll need to open up a trouble ticket with the OFFICIAL APPLE SUPPORT channel!

Apple Support

http://www.apple.com/support/

Contacting Apple

http://www.apple.com/contact/

Riduna73 wrote:

Like the previous poster I would suggest to Apple that they reconsider their use of Proofpoint spam filtering.

Then you you better go somewhere ... where APPLE IS ... if you want to say something to them!

Apple Support

http://www.apple.com/support/

Contacting Apple

http://www.apple.com/contact/

apollothethird wrote:

Since the forum has "apple.com" in it's name, I'd hope that the Apple support people would have some interest in the discussions happening here. I hope they visit and make sure it's something they don't mind being identified with.

APPLE doesn't come here ... only moderators to enforce the Terms of Use. This is a forum of "users helping other users" in order to implement solutions that they can do on their own.

Since they are apparently ignoring the users who are already trying to get help ...

You shouldn't be spouting lies ... even if it is from total ignorance of the matter. Apple doesn't ignore the customers of Apple who are trying to get help. There are great numbers of Apple Support help set up to help all customers.

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

For "Gman71882"

You JUST signed up today, so you had to have read the "Terms of Use" here, since you agreed to them. Take note ...

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:

Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.

========== ========== ==========

This is a "users helping other users" forum ... in which the following format is followed ... (1) a users asks for a solution that he can implement on his device himself, then (2) another user gives him the solution that he can implement on his device by himself. END OF STORY ...

If you have something to "say to Apple" then go to their "FEEDBACK" ... where they have set up a special link for you ...

Product Feedback

https://www.apple.com/feedback/

If you cannot find another user here who knows of a solution that you can implement for your Apple device, then go to the OFFICIAL APPLE SUPPORT where Apple helps all its customers ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

If you've got some theories about what Apple should do, isn't doing or whatever, or some conspiracy theories that you have cooked up on your head, or you're here to GRIPE ... just GO SOMEWHERE ELSE!

I hope that clears it up for you.

apollothethird wrote:

First I would like to express appreciation for your taking the time to reply to my message, even though the reply appears to come in an admonished tone. I'll try to explain my position, which is intended in the spirit of what, hopefully, is the spirit and intent of this forum.

---------- ---------- -----------

This is what I posted to Gman, but the moderators deleted his post (for good reason ... namely flagrant violation of the Terms of Use here).

For "Gman71882"

You JUST signed up today, so you had to have read the "Terms of Use" here, since you agreed to them. Take note ...

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:

Speculations or rumors about unannounced products.

Discussions of Apple policies or procedures or speculation on Apple decisions.

Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.

========== ========== ==========

This is a "users helping other users" forum ... in which the following format is followed ... (1) a users asks for a solution that he can implement on his device himself, then (2) another user gives him the solution that he can implement on his device by himself. END OF STORY ...

If you have something to "say to Apple" then go to their "FEEDBACK" ... where they have set up a special link for you ...

Product Feedback

https://www.apple.com/feedback/

If you cannot find another user here who knows of a solution that you can implement for your Apple device, then go to the OFFICIAL APPLE SUPPORT where Apple helps all its customers ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

If you've got some theories about what Apple should do, isn't doing or whatever, or some conspiracy theories that you have cooked up on your head, or you're here to GRIPE ... just GO SOMEWHERE ELSE!

I hope that clears it up for you.

========== =========== ==========

NOW ... I can think about all sorts of "warm and fuzzy" things to talk about here, that many would find quite interesting and they would problably like it. HOWEVER, it wouldn't fit into the "Terms of Use" here no matter "what kind of spirit" I submitted it here for, or no matter how nice I was, or no matter how I explained why others should listen to it or be interested in it or pay attention to it. It all might be worthwhile - EXCEPT FOR THE FACT it doesn't relate to THIS FORUM.

Star Traveler wrote:

apollothethird wrote:

First I would like to express appreciation for your taking the time to reply to my message, even though the reply appears to come in an admonished tone. I'll try to explain my position, which is intended in the spirit of what, hopefully, is the spirit and intent of this forum.

---------- ---------- -----------

This is what I posted to Gman, but the moderators deleted his post (for good reason ... namely flagrant violation of the Terms of Use here).

For "Gman71882"

You JUST signed up today, so you had to have read the "Terms of Use" here, since you agreed to them. Take note ...

Stay on topic. Apple Support Communities is here to help people use Apple products and technologies more effectively. Unless otherwise noted, do not add Submissions about nontechnical topics, including:

Speculations or rumors about unannounced products.

Discussions of Apple policies or procedures or speculation on Apple decisions.

Post constructive comments and questions. Unless otherwise noted, your Submission should either be a technical support question or a technical support answer.

========== ========== ==========

This is a "users helping other users" forum ... in which the following format is followed ... (1) a users asks for a solution that he can implement on his device himself, then (2) another user gives him the solution that he can implement on his device by himself. END OF STORY ...

If you have something to "say to Apple" then go to their "FEEDBACK" ... where they have set up a special link for you ...

Product Feedback

https://www.apple.com/feedback/

If you cannot find another user here who knows of a solution that you can implement for your Apple device, then go to the OFFICIAL APPLE SUPPORT where Apple helps all its customers ...

Apple Support

http://www.apple.com/support/

Apple Retail Store - Genius Bar

http://www.apple.com/retail/geniusbar/

Contacting Apple

http://www.apple.com/contact/

If you've got some theories about what Apple should do, isn't doing or whatever, or some conspiracy theories that you have cooked up on your head, or you're here to GRIPE ... just GO SOMEWHERE ELSE!

I hope that clears it up for you.

========== =========== ==========

NOW ... I can think about all sorts of "warm and fuzzy" things to talk about here, that many would find quite interesting and they would problably like it. HOWEVER, it wouldn't fit into the "Terms of Use" here no matter "what kind of spirit" I submitted it here for, or no matter how nice I was, or no matter how I explained why others should listen to it or be interested in it or pay attention to it. It all might be worthwhile - EXCEPT FOR THE FACT it doesn't relate to THIS FORUM.

I appreciate the fact that you haven't deleted my messages. I am as diplomatic as I can be. I read the message before it was deleted and I believe it has a lot of merit. I believe it's unfortunate that it can't stay with the thread. The user, as he mentioned, has gone through the same problems that a number of the other good Apple users (including me) are going through. As far as I can see and understand, his message, just like this thread isn't speculations. He spoke facts, just as I, and everyone else. His mail to icloud.com is being blocked. Icloud.com is a real product that many people use. I don't think they should be afraid to try to get support for this product. It's an Apple product on the Apple web page.

I followed all the links that you gave me and couldn't find a resolution or a reference to a resolution to the problem. Following those links gave me only two places where I could type (that I could find). One of them is a feedback page. When I clicked on the feedback page it takes me to a link that has a form which states at the top of the form "please note that we cannot respond to the comments you submit". There is also a link on that page that brings the user back to this forum to submit his problem for support. While it's clear that some of the moderators disagree, it really appears that, as expected for a company who hosts a "support" site, they think the users can get support here.

I am an IT service provider for a number of some very prominent businesses and professional people. I'm almost tempted to mention the name of one of our most prominent businesses. People often drop big names to get clout or be heard. But I hope the support and respect will be equal even for the smallest guy.

One the business (nationally) provided Ipads and email addresses to all their delegates. Now the organization is having problems with mail delivery. Because of the maze that I was going through trying to give support to my clients (who I had already advised to contact their email providers, I purchased an Iphone so that I could test and verify the problem they were having, also so that I can get support for the device, since that appeared to be the only way to get support here.

After two weeks I've gotten just one message back from "support@apple.com", nothing from "support@icloud.com", and nothing from support@proofpoint.com. Also I have gotten nothing from the form they provide with the bounced mail. The message I got from "support@apple.com" told me to come to this forum for support.

I am a customer. The information I'm providing you with are not lies. They are not rumors. I can show you any documents and to support the problems that I'm having.

Hopefully you will not delete my message, but will offer whatever help you can to this real problem. I'm also hoping that the least that will happen is that if you do have some connection to your benefactor of this forum, you will at least forward a link to this thread to them. I have the type of confidence that you have expressed, that Apple won't truly ignore or abandon it's customers. Hopefully forum can function as the way you described where the users can help each other learn how to identify their problems and get them resolved.

I do this all the time and have been doing it for over 20 years.

Again, I'm following all the advise that you are giving me (except for the part to go somewhere else). I'm also giving you the results of what I'm getting when I follow your advise.

Since there are more than one thread discussing this problem, it's clear that it's on going. Most of the threads have the users met with "go somewhere else". But I'm trying, in what I hope is the spirit of the intent of this forum, identify and define the problem so that the whole community who is having problems receiving emails from their friends, family, and business contacts to their Iphones can have this issue resolved.

There is a chance that Apple might not know that "proofpoint" is going beyond what they are hired to do. If we are allowed to ask questions and have discussion on this serious matter, Apple will have the chance to learn and fix the problem.

Thanks in advance if you won't delete my message, like you did the other user's message. You have already stated that you can't do anything. But if you will at least leave it up, I can send a link to this thread to Apple's support team. They might in conjunction with fixing this the mail delivery problem to the Iphone, provide a real support mechanism, or clarify to the moderators that they expect for the product to actually be supported here.

-- L. James

--

L. D. James

*******apollo3.com

<Email and Personal Information Edited by Host>

I'm also in the same boat. The record shows that my IP was blocked on 2011.

I have sent dozen of requests, I have called them, talked to sales, threat them and nothing has worked. I even talked to Apple tech support and they start requesting none sense info from me.

This is classic big company behavior: "Let's make money and screw everyone else!!!"

They are too preocupied blocking everybody and have completely forgotten about updating records and helping the other end.

Let's get together and fight these guys over the net. I'm willing to buy a the domain proofpointsucks.com it is available. We have to some how get the attention of these guys.

Any ideas???

I'm guessing, due to the lack of any attention to this thread by iCloud support, that iCloud doesn't care a lick about this.

Wrong. This is a user-to-user forum only. iCloud support are not here - that's why there's no response from them.

If you want a response from iCloud Support, contact them directly. Don't post on a end user forum.

And same here.

We got complaints from our customers about a week ago.

Tried to get delisted for several times. No response.

I found a lot of complaints on the web, even on proofpoint facebook page 🙂

I have constructed an email for our complaining customers with all links about the lack of support.

Maybe I can get someone to cancel their services with proofpoint 🙂