my iphone isnt switching on
my iphone isnt switching on i tried to reboot but it isnt working and i tried to restore it from my mac but it ays unknow error 9 and it stops, could anyone help me out i m out station and i m paralysed!
iPhone 5
User profile for user:
pedro d
User level:
Community Specialist
Hello there, Raghava Rastogi.
There are some initial troubleshooting steps outlined in the following Knowledge Base article:
iOS: Resolving update and restore alert messages
http://support.apple.com/kb/TS1275
Additionally, if you click on the #9 for the error message number you are referring to, there are some additional steps to try:
This error occurs when the device unexpectedly loses its USB connection with iTunes. This can occur if the device is manually disconnected during the restore process. This issue can be resolved by performing USB troubleshooting, using a different USB dock-connector cable, trying another USB port, restoring on another computer, or by eliminating conflicts from third-party security software.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro D.