Why does iTunes delete my itunesprefs.xml?

julesvt wrote:

It's happening again..... 😟

Thank you for keeping updates!

It's been several days and so far so good with mine since installing the latest iTunes update 11.0.5.5

I had installed 11.0.4.4 and all was working dandy...guess I need to install another "new" version. Thanks for alerting me!

You're welcome!

Keeping my fingers crossed it stays fixed.

Unfortunately, I am experiencing this problem again.

Yes, it appears that the problem has returned with the latest updates to McAfee.

I have posted to the McAfee forum here, please add your comment to the post too.

https://community.mcafee.com/message/297372#297372

racerx

For the time being I installed the latest itunes 11.1.1 version and so far my itunes preferences have been saved after restarting my computer a number a times. Hope this solves the problem. Good Luck Everyone!!!

Well, I spoke too soon,sorry ...Even with the latest version of itunes,McAfee is deleting my preferences. I wish these two sides would cooperate with each other. Maybe I need to add my comment to McAfee as well, Just when I thought the problem was solved...What was I thinking!

I also have the McAfee anti-virus installed and am running the iTunes 11.1.1.11 and my preferences are also erased like in the third iTunes launch. It's getting annoying. It happened ever since I updated iTunes.

Guys, I regret to say that, but I do not get what is hanging over your attachment to McAfee. I and people who listen to me uninstalled hundreds of McAfee AV's over that time(last five months) and every time and time again it fixes the problem. Not only Itunes preferences problems. There are so many alternatives, why pay for inferior support with false positives, while free excellent AV alternative systems that are available from Microsoft or Avast. McAfee does not care, didn't then and will not now. They are just so deep in corporate market, consumer market means nothing to them. You want to use Apple products - lose it. I have no personal agenda or feelings, that is just technical support forum and my advice is technical only.

I agree wholeheartedly. 🙂

Both McAfee and AVG have been the cause of various issues with iTunes 11, removing them and using another product fixes the problem. 'nuff said.

tt2

I don't think it's being attached to McAfee because a lot us are probably 1 or 2 year subscribers to McAfee and cannot get a refund so changes can't be made until the plan is expired and who's to say that this iTunes preference issue couldn't happen again with another anti-virus service... nothing is ever a guarantee. I just can't figure out why the two of them(iTunes & McAfee) were working perfectly fine for two months, they both make updates all the time it seems. Hopefully those two sides can get their crap together so us the consumers don't have to go through this annoying matter.

Just adding my two cents here. I started having problems a few days ago as described here: https://discussions.apple.com/thread/5472673?answerId=23484991022#23484991022&ac_cid=op123456#23484991.

I never had any issues with iTunes until this started happening. I am running McAfee, so it seems that either the latest iTunes doesn't like the latest McAfee, or vice versa. I turned off real-time scanning and in that fifteen minutes iTunes behaved. It is back on now (I only turned it off for 15 minutes to test) and we'll see what happens. FYI, I have McAfee Security Center, firewall and anti-virus, that came installed on my Dell.

And whaddya know. Almost just as soon as real-time scanning resumed, iTunes got screwed up again. Obviously it's not scientifically valid, but it does seem to be more than a coincidence. Sure looks like McAfee is to blame.

Just to remind everyone, it's important to post your problem on the McAfee Forum here:

https://community.mcafee.com/message/297372#297372 (you will need to create an account if you haven't done it yet). You may be asked (via a PM) to help them gather some logs off of your system, if asked, please do it!

They are starting to notice that the problem is possibly related to the real time scanner.

It is also highly recommended that you open a support case with McAfee as well and direct them to this forum link and the one on McAfee's Forum.

Also, I tested with the latest and greatest version of iTunes 11.1.2.31 (released 10/22/2013) and this did not resolve the issue (why would it, appears to be a McAfee scanner issue),

racerx