I bought an ipad mini from John Lewis in February. On Saturday the ipad suddenly stopped working. I tried charging it but all it done was go to the start up apple page (black screen with white apple) then shut down and constantly repeat this process.

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Ellie220212 Author

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I bought an ipad mini from John Lewis in February. On Saturday the ipad suddenly stopped working. I tried charging it but all it done was go to the start up apple page (black screen with white apple) then shut down and constantly repeat this process.

I took it back to John Lewis today to get fixed as its still under warranty. Because there was scratches on the back of it.... Which is hard to avoid with the slate back!!! I got told apple will probably not fix it as it looks as if I've done it! I couldn't believe it!! If I honestly dropped it that bad to have caused a technical fault inside I would of smashed the screen as the same time!! Absolutely ridiculous as I know it isn't through any fault of my own.

iPad

Posted on Jun 11, 2013 1:21 PM

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Answer 1

Jun 11, 2013 1:38 PM in response to Ellie220212

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)

Frozen or unresponsive iPad

Resolve these most common issues:

• Display remains black or blank

• Touch screen not responding

• Application unexpectedly closes or freezes

http://www.apple.com/support/ipad/assistant/ipad/

iPad Frozen, not responding, how to fix

http://appletoolbox.com/2012/07/ipad-frozen-not-responding-how-to-fix/

iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad

http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad

Black or Blank Screen on iPad or iPhone

http://appletoolbox.com/2012/10/black-or-blank-screen-on-ipad-or-iphone/