It all happened today (06/11/2103).
There are something wrong with Apple Mail on both my iMac and MacBook Air.
I can see the first two lines from preview, but the body became blank when I selected it. (Please see below image for an example).
When this happened, I have to quit Apple Mail, and re-open it. And this issue occurs very frequently.
Any idea the cause of this issue?
Please help me out.
MacBook Pro, Mac OS X (10.7)
Quit Mail. Force quit if necessary.
Back up all data. That means you know you can restore the Mail database, no matter what happens.
Triple-click the text on the line below to select it:
~/Library/Mail/V2/MailData/Envelope Index
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder
from the menu bar. Paste into the box that opens (command-V), then press return.
A Finder window will open with a file selected. Move the selected file to the Desktop, leaving the window open. Other files in the folder may have names that begin with "Envelope Index". Move those files, if any, to the Trash.
Log out and log back in. Relaunch Mail. It should prompt you to re-import your messages. You may get a warning that the index is corrupt and that Mail has to quit. Click OK.
Test. If Mail now works as expected, you can delete the file you moved to the Desktop. Otherwise, post your results.
I copied the text: ~/Library/Mail/V2/MailData/Envelope Index
then wnet to Go to Folder, and pasted the text.
But result is: Folder cannot be found!!!!
Is something I did wrong? Please help~
Try this:
~/Library/Mail
Then navigate down to the subfolder in the Finder.
Still the same result: The folder can't be found.
My iMac OS X is version 10.8.4
Did Apple somehow changed the folder name?
Hold down the option key and select Go > Library from the Finder menu bar. Look for a subfolder named "Mail".
Found it. Thank you~
I will do it during the weekend, and will update the result to you.
Thank you very much~~~
Hi, Linc Davis
I have a new input for you; wondering if it will help.
Generally, my Apple Mail works normal, unless I select the messages in a specific mailbox.
Please see below images for comparison
Apple Mail works normal:
Apple Mail failed load contents:
As you can see, both mailboxes are from iCloud, but only when I selected the message from Sovereign mailbox will initiate the problem.
In this case, will it still solve this problem when following your solution?
In this case, will it still solve this problem when following your solution?
I don't know. The only way to find out is to try. As long as you back up your data, no harm will be done.
Hi, Davis
I did what you suggested above, but the issue is still there.
I think only happened when I checked this kind of emails from this specific sender.
But I did not have this issue before. In the past, I could view the emails from this sender without any problem.
After I check this specific emails, my Apple Mail become lagging, and all my other email conetent become blank (unreadable). Also, my fan runs like crazy (very loud).
All I have to do is quit Apple Mail, and try not to check those emails from that sender.
Do I have any other opinion?
Please read this whole message before doing anything.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
Got it, but I go to Genesis Bar, and have them show me how to do it.
Once the test is ran, I will post the result to you.
Hi, I went to Gensis Bar, and followed your instruction above. After that, the problem has been solved, but only for a little while. The probelm came back after few minutes.
Then, the Apple stuff gave me some suggestions:
1. Re-install operating system, the Mountain Lion. I did, but the problem still there.
2. Create a test admin account to see if there problem still occur. The answer is yes. Even with the new account, the problem still there.
I then tried some other mail clients like Thunderbird, and Airmail. Everything is smooth. It seems this issue only occurs on Apple Mail.
** So far I only found out that this issue happened when selecting the emails from one specific sender! Unfortunately, that email is business related, a notification from a US bank. I cannot overlook it, or not reading it.
Wondering if you have any other solution?
This is a bug in Mail triggered by receiving a password-protected PDF as an attachment, and perhaps in other ways. There seems to be a workaround, though I haven't tested it myself.
Download and run the free application TinkerTool (not "TinkerTool System"), select the Applications tab, and check the box marked
Don't display contents of attachments inline
Then relaunch Mail.
This TinkerTool seems soloved my problem now!
I will keep you update if anything happened.
Thank you~
Btw, will Apple considers to fix this bug in Mail in the near future?
Something about Mail
