MacBook Pro shows circle with diagonal line and won't boot up
Help me how can I get it to work again
MacBook Pro
Help me how can I get it to work again
MacBook Pro
Means there is no drive is detected. See Mac OS X- Gray screen or prohibitory sign appears during startup. Also, see:
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Thanks so much. I was worried I might lose desktop files. All OK.
yes i tries 3 different hard drive at first - but my big problem was i was using a external usb hard to clone my other mac hard drive. it gave me error every time i tried to clone it. i just got this computer from eBay - i figure that it only spent $ 200.00 on a 3 ghz 8 core computer and if it was a dude it was not a bad deal, but the supply company said that they check the mac first before they sold it to me - so i decided to by a new hard drive - instead of using one of my 6 old hard drives - now all i get is the folder with a ? mark - that one i know about - thanks for your help.
Hey everybody :) . Just reinstall the update . Start the macbook in safe mode . Power it on and hold down COMMAND + R until a screen its gonna pop up with 4 options. Click on reinstall. Its gonna take a while , make sure you are connected to the internet . Once the installation is done . It should be working fine .
Hi! We tried this and it has been updating for 12 hours with very little progress (like when it started it said it had 1 hour 53 minutes and now it says 1 hour 29 minutes). Is this normal and should we wait it out? Or stop it and try again?
Hey sorry couldnt respond faster . Well same thing happened to me , it got stuck at 25% for a couple of hours . I just restarted the computer and started installing it from the beginning . The second time the installing process took about 1:30 max , but it also depends on the internet speed . Make sure you are connected to the internet . Good luck .
For those having this issue with the new update, this worked for me:
Hold Shift+Command+R while powering on to enter recovery mode (hold until apple logo and loading bar appear)
Click the apple in the toolbar at the top of the screen and then click "select startup disk"
There should be one with the number of the previous operating system you had installed (for me, I believe it was 10.13.1). Make sure it's selected and hit the restart button, and your computer should turn on normally. Hope this helps!
Hi! I was having the same issue with my 2013 MacBook Pro. I re-booted my computer, clicked utility dick, ran first aid and then restored my hard drive. I was then able to go back and reinstall the latest version. Hope that helps!
You just need to reinstall the update . Command + r hold em down while the macbook is turning on . A screen is gonna pop up with 4 options. Just click on reinstall mac os x . Make sure you are connected to internet. Good luck.
Hey i had the same issue mine is late 2011 . Just hold down command & R at same while the macbook turns on. And all you need to do is reinstall the update . Make sure you are connected to the internet otherwise it wont work . It shouldnt take longer than 1:30 hour. Good luck .
"select startup disk" not available on menu?
I have the same error. Did you get it to work?
same!
worked - thanks!
Same here. Just updated iTunes and got the same
MacBook Pro shows circle with diagonal line and won't boot up