MacBook Pro shows circle with diagonal line and won't boot up

Help me how can I get it to work again

MacBook Pro

Posted on Jun 12, 2013 3:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 12, 2013 3:45 PM

Means there is no drive is detected. See Mac OS X- Gray screen or prohibitory sign appears during startup. Also, see:


Question (?) Mark, Blinking Folder, or Gray Screen at Startup


These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:


A flashing question mark appears when you start your Mac

Mac OS X- Gray screen appears during startup


In most cases the problems may be caused by:


Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.

Boot drive's directory has been corrupted - Repair with Disk Utility.

Critical system files are damaged or deleted - Reinstall OS X.

The disk drive is physically non-functional - Replace the hard drive.


Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:


Boot From The Recovery HD:


Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Reinstall Snow Leopard Without Erasing The drive


1. Repair the Hard Drive and Permissions


Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.


If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


2. Reinstall Snow Leopard


If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.


Download and install Mac OS X 10.6.8 Update Combo v1.1.


Reinstalling Lion/Mountain Lion Without Erasing The Drive


Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.


Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.


When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.


Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.


Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.

43 replies

Sep 5, 2017 7:04 AM in response to Kappy

yes i tries 3 different hard drive at first - but my big problem was i was using a external usb hard to clone my other mac hard drive. it gave me error every time i tried to clone it. i just got this computer from eBay - i figure that it only spent $ 200.00 on a 3 ghz 8 core computer and if it was a dude it was not a bad deal, but the supply company said that they check the mac first before they sold it to me - so i decided to by a new hard drive - instead of using one of my 6 old hard drives - now all i get is the folder with a ? mark - that one i know about - thanks for your help.

Dec 17, 2017 8:24 AM in response to WEnnaco

Hey sorry couldnt respond faster . Well same thing happened to me , it got stuck at 25% for a couple of hours . I just restarted the computer and started installing it from the beginning . The second time the installing process took about 1:30 max , but it also depends on the internet speed . Make sure you are connected to the internet . Good luck .

Dec 17, 2017 8:57 AM in response to Soccer1633

For those having this issue with the new update, this worked for me:


Hold Shift+Command+R while powering on to enter recovery mode (hold until apple logo and loading bar appear)

Click the apple in the toolbar at the top of the screen and then click "select startup disk"

There should be one with the number of the previous operating system you had installed (for me, I believe it was 10.13.1). Make sure it's selected and hit the restart button, and your computer should turn on normally. Hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro shows circle with diagonal line and won't boot up

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.