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MacBook Air 2013 Windows 7 freezes during installation

Hi there,


I have a new MacBook Air Mid 2013, 13" model (UK region) and am trying to install Windows 7 (via bootcamp) as a second OS.


When holding down 'Alt' and selecting my Windows boot DVD, everything goes OK but it freezes on the inital user input screen (Language selection). Using the same procedure, and same DVD in a Retina MBP, it works OK.


Anyone else seeing this behaviour / have any suggestions?

Posted on Jun 13, 2013 5:30 AM

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Posted on Jun 13, 2013 8:25 AM

It turns out this isn't a freeze, but rather the Keyboard and Mouse are unresponsive in the Windows Installer.


It seems when initially re-booting in to the Windows Installer process *DIRECTLY* from BootCamp assistant, the Keyboard and Mouse DO work, however after any subsequent restart, the Keyboard and Mouse are not recognised (such as the restart half-way through installation of Windows 7). External, USB Keyboards and Mice are not recognised either.


So it seems like some firmware glitch perhaps where Bootcamp assistant is setting something when changing the startup disk that otherwise doesn't get set. Most likely this relates to the Haswell chipset in the new MB Air.

87 replies

Jun 16, 2013 11:45 PM in response to Codeus

It is almost certainly a USB3 driver problem, as there is no native USB3 support in windows 7. Using another windows machine I was able to download the USB3 drivers for Intel 4th Gen chipset from: https://downloadcenter.intel.com/confirm.aspx?httpDown=http://downloadmirror.int el.com/22824/eng/SetupUSB3.zip&lang=eng&Dwnldid=22824


Then extract the drivers and include them into the boot.wim file on the USB key following instructions here:

http://forums.mydigitallife.info/archive/index.php/t-35429.html (about halfway down post by mjgr33n)


this got me past the language selection etc as I could then use Keyboard and trackpad. However after it reboots during the setup I am once again stuck with no input on the "type a user name" set up screen.


so I am only halfway to an actual solution. any help much appreciated. It seems any laptop without USB2 ports will have this issue. if there was a USB2 port you just plug in an external keyboard/mouse and away you go. then install usb3 drivers once you are in.

Jun 19, 2013 8:40 PM in response to khsaechao

new macbook air partition error windows 8....I've spent hours trying to research this. I'm able to download support drivers and then try to install windows 8 pro via a usb dvd drive. I get to the point of picking the partition from windows and format it like always done in the past with other computers with no problems, after i format the bootcamp partition it doesn't allow me to go past that by hitting the next button. it comes up with an error "windows cannot be installed to this disk. the selected disk is of the GPT partition style"....frustrating, any help out there?

Jun 20, 2013 12:37 AM in response to Geof Corb

none of the answer by khsaechao nor Geof Korb nor Codeus worked for me.


I bought this NEW macbookair last week (the one which have double the battery life). and I want to install windows 7 home premium.


I already created the USB instalation... still stuck in giving the Windows computer a name and neither the mouse nor the keyboard are responsive.


Same thing happen when I installed with dvd.. stuck in giving the Windows computer a name and neither the mouse nor the keyboard are responsive.


any more suggestion???


I almost give up....😐


Jun 20, 2013 4:05 AM in response to Stefan Jerry

It looks like it is important that the 'Windows Support software' that you download via Bootcamp is available to the Windows installer during the install process.


The best way to achieve this is to let Boot Camp Assistant put both the installer DVD image and the Windows Support software on to a single USB Flash drive as follows: -


  • Copy a Windows 7 or 8 ISO image on to your Mac
  • Insert an 8GB or larger USB flash drive in to a USB socket (warning: it will be wiped).
  • Open BootCamp and select 'Remove Windows 7 or later version' to get rid of the failed Windows install
  • Select 'Create Windows 7 or later version install disk' and follow the instructions to copy the ISO to the USB drive.
  • Select 'Download the latest Windows support software from Apple' and follow the instruction to download to the same USB drive.
  • Select 'Install Windows 7 or later' and go through the installation process, make sure the USB drive is still plugged in.

HTH

Jun 20, 2013 8:17 AM in response to Codeus

Hi Guys,


I've had this same problem this afternoon after my 2013 MBA arrived.


Solution was quite simple in the end, I've listed my steps below for clarity but the main bit is the shut down I think.


1. Fire up bootcamp, already had win 8 key but selected "download latest drivers" after removing the WindowsSupport folder off my existing key.

2. Chose same win8 install key as target for drivers (created a new WindowsSupport directory)

3. Had last option for "install windows" checked too - partitioned drive and rebooted.


-- Reading through some of the posts it may be pertinent to mention my usb key was in the left port and is a Lacie iamakey --


4. Rebooted and hit windows installation, proceeded as normal

5. went through a few reboots with full keyboard and mouse support

6. arrived at personalise screen (windows setup) and had no keyboard or mouse support

7. hard powered off using the power key

8. booted in to mac os

9. did a complete shut down

10. booted back up in to windows partition

11. hey presto! mouse and keyboard support back.


I'm an IT professional so I should be able to hazard a guess at what the problem was there but sadly I can't quite figure it out. Certainly having the latest drivers on the USB key helped I believe (bootcamp installer popped up automagically when I eventually got in to desktop) and that last shut down/boot seemed to do the trick as warm restarting was getting me nowhere. Maybe the trip in to MacOS helped too - who knows!


Hope this helps.

MacBook Air 2013 Windows 7 freezes during installation

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