Scanning with Canon MF3010

Question

Scanning with Canon MF3010

Hi,

I've installed both the printer and the scanner drivers and utitilies from the official website. The printing works fine, but when I try to scan it fails with an error. What I do is I turn on and plug in the scanner, put a document in it, open up the "MF Toolbox" application (which was installed with the scanner driver), click a scan button and then "Start" in the new dialog.

I've also tried scanning by going into my system settings -> printing & scanning and that also did not work.

Is this a known issue and is there any hope that this will be fixed soon?

The device that I am using is Canon MF3010 plugged in via USB. Driver description on Canon website says it supports MacOS X 10.8.

Thanks,

Stepan.

MacBook Pro with Retina display, OS X Mountain Lion (10.8.4)

Posted on Jun 16, 2013 9:23 PM

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Answer 1

PAHU

Level 6

16,723 points

Jun 17, 2013 6:32 PM in response to stepantubanov

It sounds like you don't have the scanner enabled. On the MF3010 touch panel, press the Scan button and ensure you have Remote Scanner selected. Now you can go back to the MF Toolbox application and scan your document.

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Answer 2

PAHU

Level 6

16,723 points

Jun 17, 2013 9:15 PM in response to stepantubanov

No, you're right about this model. No Scan button like there is on other models of MF.

So just tested this model with MF Toolbox and the Scan tab of Print & Scan. Both worked fine for me.

With the MF Toolbox open, if you click on Scanner in the menbar, is the MF3010 listed as a USB connected device?

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Answer 3

serdot

Level 1

0 points

Oct 5, 2013 12:18 PM in response to stepantubanov

Hello,

I have exectly the same case, that stepantubanovdescribes.

Any time I use Scan button in MF Toolbox, it crashes, and I have error in log about MFScanner1 process crash.

Do you have any update how to fix it?

PAHU, answering your question: When I run MF Toolbox, MF3010 is listed as USB connected. After I press Start (scan), it crashes. And doesn't launch again, until I restart (or reconnect the scanner).

I've already reinstalled OS and upgraded it from 10.6.8 to 10.8.5, but error is the same.

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Answer 4

serdot

Level 1

0 points

Oct 5, 2013 12:19 PM in response to PAHU

PAHU, I have sames case. Answering your question: When I run MF Toolbox, MF3010 is listed as USB connected. After I press Start (scan), it crashes. And doesn't launch again, until I restart (or reconnect the scanner).

I've already reinstalled OS and upgraded it from 10.6.8 to 10.8.5, but error is the same.

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Answer 5

PAHU

Level 6

16,723 points

Oct 5, 2013 4:03 PM in response to serdot

I don't have this model at home. So I will test when I get back to work later this week and see if I can recreate your issue and provide a solution.

You mention a crash log. Can you provide some of that log information - I don't need all of it, just the part that shows the process that crashed.

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Answer 6

serdot

Level 1

0 points

Oct 6, 2013 11:19 AM in response to PAHU

Depends on application I use, I have 2 different process crash:

for MF Toolbox:

Process: MF Toolbox [2822]

Path: /Applications/Canon MF Utilities/MF Toolbox.app/Contents/MacOS/MF Toolbox

Identifier: jp.co.canon.ScanGearMF.appl.MF-Toolbox

Version: 2.1.0 (2.1.0)

Code Type: X86-64 (Native)

Parent Process: launchd [124]

User ID: 501

...

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008

VM Regions Near 0x8:

-->

__TEXT 0000000100000000-000000010001b000 [ 108K] r-x/rwx SM=COW /Applications/Canon MF Utilities/MF Toolbox.app/Contents/MacOS/MF Toolbox

Or

for Image Capture:

Process: Canon MFScanner1 [2648]

Path: /Library/Image Capture/Devices/Canon MFScanner1.app/Contents/MacOS/Canon MFScanner1

Identifier: jp.co.canon.ScanGearMF.appl.Canon-MFScanner1

Version: 2.1.0 (2.1.0)

Code Type: X86-64 (Native)

Parent Process: launchd [124]

User ID: 501

...

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000008

VM Regions Near 0x8:

-->

__TEXT 0000000100000000-0000000100016000 [ 88K] r-x/rwx SM=COW /Library/Image Capture/Devices/Canon MFScanner1.app/Contents/MacOS/Canon MFScanner1

I can provide any other information from log, if needed.

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Answer 7

Jun 17, 2013 7:20 PM in response to PAHU

Hey, thanks for your reply. Thought about this, but I don't think I have to do this on my model. Here's what the front panel looks like:

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Answer 8

Eric Root

Level 10

685,251 points

Jun 17, 2013 1:21 PM in response to stepantubanov

Have you tried scanning using the application Image Captyre (in the Applications folder)?

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Answer 9

Jun 17, 2013 4:09 PM in response to Eric Root

Just tried it. It acted like it was ready to scan, but when I clicked "Scan" it said "Scanner is not available" and that's it.

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