iPhone screen not functioning, cant backup to itunes

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Level 1

4 points

iPhone screen not functioning, cant backup to itunes

My iphone made an unfortunate entrance into my beverage over the weekend.

I got it out as fast as possible but the front screen is totally black and not usable at all!

I am able to plug it into itunes and it is recognized...however when I attempt to back it up (to the SAME PC I always back it up to) it gives me the cant create the backup without unlocking the phone first. I do know the passcode, its just my screen is totally not usable at all.

How can I bypass the code so I can make a backup and get my stuff loaded onto a new phone?

iPhone 4, iOS 6.1.4

Posted on Jun 17, 2013 11:14 AM

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Answer 1

Jun 17, 2013 11:16 AM in response to Lingerfa

Hi Lingerfa,

No can do....

Hopefully you backed it up recently?

Cheers,

GB

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Answer 2

Lingerfa Author

Level 1

4 points

Jun 17, 2013 11:33 AM in response to gail from maine

It was backed up last tuesday...and I need items off it from between then and now.

I thought there was a way to do it as long as you used the same PC you always used?

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Answer 3

Jun 17, 2013 1:38 PM in response to Lingerfa

No. What you are referring to is when you have locked up your device by putting in the wrong password too many times. Then you can hook up to the computer your sync with and "restore from backup" in order to fix the problem.

Clearly, this won't help you since what you want to do is a more recent backup. What kinds of things are you talking about? Do you have iCloud?

Cheers,

GB

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