itunes issues with new iphone 4s

Try a hard reset:

- hold down the home button and the sleep/wake button

- the phone will turn off then when the apple logo appears release both buttons

Also make sure the internet connection is working on the phone wether it be wifi/3g/4g/LTE. If this fails you may need to look at doing a back up and restore to factory settings but first try the steps above.

Hope this helps🙂