1 Reply Latest reply: Jun 19, 2013 10:18 PM by ios decipher
alifeintheworld Level 1 (0 points)

just bought a new iphone 4s and the second time i plugged it into my computer the itunes comes up completely white?

iPhone 4S
  • ios decipher Level 4 (2,950 points)

    Try a hard reset:


    - hold down the home button and the sleep/wake button

    - the phone will turn off then when the apple logo appears release both buttons


    Also make sure the internet connection is working on the phone wether it be wifi/3g/4g/LTE. If this fails you may need to look at doing a back up and restore to factory settings but first try the steps above.


    Hope this helps