All I can say is congratulations to you if you have a MacBook Air from mid 2013 that doesn't have this problem, because there seems to be a lot that do.
During lunch today I will go to a Mac store and try to reproduce the problem with ”automatically adjust brightness” turned off. Great if that makes it unreproduceable, but I'm doubtful…
Steps to Reproduce:
1. Let system idle and wait for display to dim (based on power settings).
2. Wait a couple more seconds for screen to go black.
3. Wait a split second more for keyboard backlight to begin to fade.
4. Before keyboard backlight is completely off, press a key or swipe the trackpad (as if trying to prevent the system from sleeping, thus requiring re-entry of password)
I would expect the system to wake up and let me continue with what I was doing.
When touching the input as the keyboard backlight is fading, the backlight illuminates brightly, but the screen stays black. The CAPS LOCK key will toggles its light on/off. No other action will wake up the system. Only a hard boot will bring system back on.
Hello everyone, I bought MacBook Air November 2013 in India. I am facing the same problem in my MBA after 6-7 days of buying date. Since it is my first device from Apple so I am following all instructions by the resellers and service center persons.
First I spoke to the reseller, he suggested me sometimes due to third party apps it may happen. When it happened again then he suggested me to go to service center. In between that I selected this discussion on Apple support community and started to get the comments about this issue. Then I chatted online with apple persons they instructed me to check settings of SMC and PRAM and suggested to go to service center. Then after, 3 times I have taken my MBA to service center:
1st time: they changed the settings in it and gave back to me by saying to observe the problem.
I observed for 2 days problem occurred and I informed
2nd time: they kept it for 4 days with them to observe and gave it back by saying that we have fresh installed the Mac OS10.9 since this issue was due to I have updated the Mac OS from 10.9 to 10.9.1
Within 4-5 days it happened again with one more problem of showing battery drain significantly by spot light. I continued to observe these issues for few more occurrences. In between that again I chatted with apple person and discussed both the issues.... amazing... again he told me the same settings as previously and observe.
3rd time: I took it to service center and told compete issue about the discussion with apple persons too. They kept it for two days and simply said that we have to chat with Apple technicians then only we say something. They chatted with Apple technicians and suggested me to keep the machine as it is till the Apple people update the firmware… When I asked… How much time it will take…? They said, “Do not know”!
Interesting point is that in front of service center person I showed this issue how screen crashes and how the battery drains happening and showing energy used significantly by spotlight. Even then those persons told me to wait for firmware update by Apple.
After take from service center, one more thing is happening with my MBA if I put my finger in front of webcam brightness of display goes dim.
When I asked to replace it or upgrade it to another machine then they simply raise their hand and we can do nothing for this. And told you have to speak with Apple persons
Now what to do? I am helpless…!!!
All you describe is what happened to me. I spoke to the store manager at Apple Store and got money back which I used against a retinaMBP.
Apple agreed there was a problem that WOULD be fixed with a firmware update but could give no date. That was in late December. So people are still waiting. There is no clear agreement to offer refunds, so it depends on the local manager/local policy.
Re. the Webcam dimming display, I think this is OK - you are covering the sensor and the MBA thinks that it is dark, so it dims the screen so you are not dazzled.
Hi to all,
I also bought a customised 8GB RAM MacBook Air in November 2013 and I was having the black screen issue as well. Totally random and I was never able to reproduce the problem by myself, it just would happen randomly.
Using the live chat support from Apple, I was pointed out to the SMC and PRAM reset pages and... it worked!
So far, and it has been more than 2 weeks, I never got the black screen again.
I guess the system was "programmed" to 4GB while there was 8GB installed and it didn't recognise it, can this be possible?
Either way... all is great and I'm glad I didn't have to replace the Air for a Pro. I love Air
Good luck with all of you.
Thanks, but I think it's easier to reproduce this way:
1. Have the MacBook Air (Mid 2013) running with the display/lid open.
2. Hold down the ”cmd alt/option” keys and press the power key (this will cause the MacBook Air to enter sleep mode)…
3. …then immediately after pressing the above key combo, press random keys on the keyboard in an attempt to wake up the computer.
After the first or a few tries you should have a hanged MacBook Air, i.e. black screen and not responding to keyboard input.
Or like suggested before, simply press the power button a few times, which sleeps (turns off) and wakes the display.
Im using my MBA since september last year. Yes, I have "black screen bug" (it happend to my like 2 times). Yes I can reproduce this bug (in way, how it was described here). BUT it doesnt bother me. Why you cannot just forget about this and keep enjoying your leptop? Any way, for my point of view, the dust or yellow spots on Iphone's screen is much more worse than "black screen bug". So just keep in mind that it happend only when you touch button just before MBA is goin to sleep and try to avoid touching keyboard in this moment and you will be happy.