An invalid response was received from the device?

You've already been given "helpful suggestions"... or at least they've already been posted in this thread.

Here are your choices:

a. forgo syncing your phone with your Mac altogether.

b. buy a newer Mac that supports the version of iTunes that is required to use that phone with it.

c. install Windows via bootcamp or using virtualization and sync with iTunes for Windows.

d. find an alternate method of transferring the information you want to get onto your mac from your phone (photo stream, email your photos, etc.)

e. sell your iPhone and go buy something else, which you will not be able to sync with your Mac either...

What you do is completely up to you. The options have been made clear. Continuing to whine about it isn't going to change anything.

G0lf88 wrote:

Apologies, Chris, but your name is at the top of the posting quoting a support document from 2013, which I (& others?) found very misleading.

And that is why it is misleading, is because it is from 3 years ago. The current issue now has been explained, and I don't think that any of us need to rehash that information. It appears that you understand what the the issue is now, and that is software compatibility, and the ability of certain hardware to run the necessary software. Good luck with your choices.

All - I have not read all of the responses, but I did spend 6 hours with Apple support (I am appreciative of their Customer Service) and wanted to share what I learned. Please know that I will not view any responses, and don't need angry comments. (1) my computer is old, but my software is not, a new computer is not needed (2) I could not uninstall all of the itunes software in order to update itunes (3) Apple had me create a new user on my computer account and try to download the new itunes - some how, this enabled me to remove the "itunes software update" component that would not budge (from my original user account) and indicated that my malware and windows defender were keeping itunes from being updated (4) I removed Malware and turned off the defender and was able to upload itunes successfully in the original user account (5) I turned back on Defender and reloaded malware and then deleted the second user account. I hope this helps someone.

What if we do run on windows? Is there anything we could do

If you are running Windows, the latest version if iTunes to run correctly is 12.5.1 or higher, the latest is 12.5.3. You also need Windows 7 or above.

i realize this is several years late but to answer your question apple was **** i hate everything about apple, the only reason i have an iphone is because my kids both have iphones and will only help me with tech related to apple. so i'm being held hostage to tech. thank you very much.

<Edited by Host>

Apparently you have not read the TOU for this forum since your post is neither a technical support question or answer, nor is it constructive feedback on product features. This is a user to user support forum. We don't care what you think or how you feel about Apple, so save your breath. And if your kids are running your life, then you probably need to look into investing in alternative kid options....

GB

mine keeps saying iTunes could not connect to the iPhone “iPhone” because an invalid response was received from the device how do i fix it

mc.lanii wrote:

mine keeps saying iTunes could not connect to the iPhone “iPhone” because an invalid response was received from the device how do i fix it

Take the time to read through the later parts of this thread, at least for the latter part of 2016 for your answer.

If I uninstall itunes from my laptop will I lose my latest backup? My goal is to set up my new phone using restore from back up so I don't want to lose that.

Uninstalling the iTunes app does not affect the backup files which are housed in your Mobile Sync folder. This support article has a section which provides instructions for copying the backups if you want to do that:

Locate backups of your iPhone, iPad, and iPod touch - Apple Support

However, not sure what you mean when you indicate that you want to uninstall iTunes. Without iTunes on the computer that the library is on, you can't restore from that backup.

Also, have you considered creating an iCloud backup as well as a secondary precaution?

Cheers,

GB

In order to for a Mac to even detect an iPhone 7 when it's connected, a minimum Mac OS 10.10 (Yosemite) and iTunes 12.5 are required. Anything less, and iTunes will display an error of "An invalid response was received from the device," and nothing will happen. iTunes 12.5 comes with Mac OS 10.10 Yosemite, so that's really all you need.

For older machines, you'll need first to go to wikipedia.org and check to see whether your hardware is capable/ compatible with Mac OS 10.10 or not. You'll find a listing of Mac OS versions and information on which hardware will run on which. If your hardware will run Yosemite, then your next challenge is how to get it installed.

Since Mac OS 10.7, Apple stopped shipping physical media and released updates via the Apple App Store application. Problem is that they remove older versions of Mac OS installation media from the App Store. And, that is, the complete catalog is never available for customers to download- not even for legitimate, licensed customers. So, you'll need to either borrow or purchase a copy of the software media from a 3rd-party online reseller (Amazon, eBay etc.).

If you did manage to download the software at the time it was released from the Apple App Store, then you'll need to check its release date- specifically the year. And, you'll need to temporarily disable automatic time set and roll back the date/ time on your Mac to the same year as the release date of the software, and then install it. Otherwise the software will not install and will say it's corrupted or broken. Once the software is installed, then put your clock settings back to auto or the current date/ time- otherwise, you cannot download the latest updates from the App Store either.

Just my opinion, but I feel the above practice by Apple is extremely predatory and punishing for customers who really need to re-install, recover, or stay on a particular operating system slightly beyond the normal intended product cycle- for whatever reason. But, they don't seem to care much about serving customer needs anymore...

Detrich wrote:

Just my opinion, but I feel the above practice by Apple is extremely predatory and punishing for customers who really need to re-install, recover, or stay on a particular operating system slightly beyond the normal intended product cycle- for whatever reason. But, they don't seem to care much about serving customer needs anymore...

FYI - if someone needs to re-install, recover, or stay on a particular operating system, that OS will be in their Purchases in the App Store. All of those conditions imply that the OS was installed at one point on the machine. If it was installed, it is available for re-download.

Cheers,

GB

yes

Do you have a question?

GB