An invalid response was received from the device?

What if we do run on windows? Is there anything we could do

mine keeps saying iTunes could not connect to the iPhone “iPhone” because an invalid response was received from the device how do i fix it

If I uninstall itunes from my laptop will I lose my latest backup? My goal is to set up my new phone using restore from back up so I don't want to lose that.

Detrich wrote:

Yes, but the re-download option only works if you've already downloaded that specific OS version in the past. As I stated in the post: All of those conditions imply that the OS was installed at one point on the machine.

So, if you happened to forget to download it or maybe skipped it, then Apple doesn't allow you to download it again- ever. Some customers may have very specific reasons for not being able to run the latest version of Mac OS X. Or, they don't update their machines for a reason. Or, they may have a need to download and run an earlier version of Mac OS X that -is- still supported for their hardware, but just not the latest version. And, what Apple has done is basically made it very difficult. Why would you need to go backward to an OS X that you never installed before?

Back in the pre-Mac OS X days You mean 2000 and earlier?, Apple made their entire OS library officially available in many different places on the internet- ie official Apple's web site, Apple's FTP sites, Apple's Hotline server (for those who remember those) etc etc. And, customers knew that non-supported OS versions are "non-supported," and that's fine... But, everything is so strict now. It's not as friendly and easy as before...

Sorry, but things and methodologies change. Apple does not allow you to downgrade to an OS you have never run before, but if you want to downgrade back to one of the ones you have, then you can do so.

Apple does not want people upgrading from a lower OS (like, say, Mavericks) to one of the intermediary ones that have been surpassed by a more current OS. So, they don't want to make Yosemite or El Capitan available for upgrade now that Sierra is out.

As for users that are still running on OS X Snow Leopard, Apple has provided a path via El Capitan in order for them to upgrade to Sierra.

http://www.apple.com/macos/how-to-upgrade/

Best of luck,

GB

You are currently running Snow Leopard. The article below provides links so you can see if your Mac's hardware is capable of running Sierra. If it is, then in the same article is a link explaining how to upgrade to El Capitan first, then to Sierra:

https://www.apple.com/macos/how-to-upgrade/

Best of luck,

GB

Running 10.9.5

With the latest version of iTunes.

"Buy a new computer" is the dumbest suggestion possible.

What version of iTunes are you running? (actual version number).

GB

Agree meatballs... arrogant answer by above..

Yes, but the re-download option only works if you've already downloaded that specific OS version in the past. You must have at one point in time downloaded that specific version of Mac OS to your Mac via the App Store. Otherwise, you're forever locked out from downloading it ever- permanently. And, only the latest version is available.

So, if you happened to forget to download it or maybe skipped it, then Apple doesn't allow you to download it again- ever. Some customers may have very specific reasons for not being able to run the latest version of Mac OS X. Or, they don't update their machines for a reason. Or, they may have a need to download and run an earlier version of Mac OS X that -is- still supported for their hardware, but just not the latest version. And, what Apple has done is basically made it very difficult.

Back in the pre-Mac OS X days, Apple made their entire OS library officially available in many different places on the internet- ie official Apple's web site, Apple's FTP sites, Apple's Hotline server (for those who remember those) etc etc. And, customers knew that non-supported OS versions are "non-supported," and that's fine... But, everything is so strict now. It's not as friendly and easy as before...

I had this problem too. My iMac is about 5 years old and wouldn't work with my new iPhone 5 due to an 'invalid response'. I upgraded to OS Sierra and it's running fine now. A bit of a ball-ache however is that i have found I've had to update numerous other apps in order for them to run properly with Sierra. For example I've had to update iMovies as the picture quality was terrible after Sierra was installed and also iPhotos no longer works (although Photos and Preview are fine and just as good). Definitely update to Sierra but be prepared for a bit of a nightmare when you find a string of other apps need updating. It's like fixing one problem only to create a series of mini-problems. All fixable but a lot of faffing about. Ironically these reasons were why I moved away from using PC's for media editing. Technology eh? Anyway hope this is in some way useful.

That's why I asked what version of iTunes you are running. You must be running iTunes 12.5 or higher, and to run that level of iTunes, you need to be running Mavericks or higher as your OS on the Mac.

What OS X are you running on the Mac now?

Cheers,

GB

After trying the steps listed and spending 4+ hours troubleshooting this error stumbled upon a fix that worked. The strange part is that I could backup my apps but not do a full backup.

Go to Settings > General > Reset > Reset Location & Privacy. Now when you connect to formerly trusted computers, the Trust alert will ask you whether you trust that computer. Click "Yes".

Hi. I have a brand new iPhone 7s and i get this response when I try to connect to itunes and I can connect to iphoto for pictures. my itunes is up to date on a Mac OS X 10.7.5. I tried different cables and different USB ports: same result. When I connect my work iphone 6s, i get the same result as above. Any ideas?

That's because a device running iOS 10 requires the current version of iTunes, which requires OS X 10.9.5 or higher.

You're going to have to upgrade OS X or buy a newer machine if that one isn't capable of running at least 10.9.5.

For the last time...

a device running iOS 10 requires the current version of iTunes, which requires OS X 10.9.5 or higher.

You're going to have to upgrade OS X or buy a newer machine if that one isn't capable of running at least 10.9.5.