For at least the past year, I haven't been able to sync my phone with iTunes. It either freezes, or, recently, has been giving me an "Invalid response blah blah" error. I made two threads to no response. Does anyone know how to fix this? Can Apple make software that isn't complete ****?
iPhone 4S, iOS 6.0.2
From this support document http://support.apple.com/kb/TS3694
iTunes cannot connect to the iPhone because an invalid response received from the device
This error occurs when there are problems communicating through USB. This may be resolved by following the steps for errors 13 or 14 above.
Error 13, 14, 35 and 50 (or -50)
These errors are typically resolved by performing one or more of the steps listed below:
All - I have not read all of the responses, but I did spend 6 hours with Apple support (I am appreciative of their Customer Service) and wanted to share what I learned. Please know that I will not view any responses, and don't need angry comments. (1) my computer is old, but my software is not, a new computer is not needed (2) I could not uninstall all of the itunes software in order to update itunes (3) Apple had me create a new user on my computer account and try to download the new itunes - some how, this enabled me to remove the "itunes software update" component that would not budge (from my original user account) and indicated that my malware and windows defender were keeping itunes from being updated (4) I removed Malware and turned off the defender and was able to upload itunes successfully in the original user account (5) I turned back on Defender and reloaded malware and then deleted the second user account. I hope this helps someone.
yes
Do you have a question?
GB
yes thats right
Do you have a question? Your comment as it stands is totally nonsensical, and pointless.
GB
yes
itunes keep saying that my iphone wont connect an invalid response was received from my device. iv got an iphone 6
What version of iTunes are you running?
Cheers,
GB
My mac is about 8 years old. It won't up grade to sierra it keeps say software up to date
11.4 is the current version on iTunes and software on mac is 10.6.8
Devices running iOS 10 can not be synced with a Mac running OS X 10.6.8. You would need to upgrade to at least 10.9.5 to be able to run the current version of iTunes.
How do I upgrade my mac book
yes
maybe you should try uninstalling your itune and download a new one,i just tried it and it started working perfectly
Many thanks for this response. In my case, I have an iphone 6 (10.3.2), itunes (10.2.2.25) and OS Lion (10.7.5) Does the above response also apply to these platforms?
Best regards,
NP
An invalid response was received from the device?
