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Time Capsule "unexpected error" message

Hallo. Trying to connect a 2TB Time Capsule (MD032Z/A) with my Macbook Pro Retina via AirPort Utility (v. 6.3) and through the internet modem (TP-Link wireless modem/router) and keep getting an error message: "An unexpected error occurred. Try again." Before the error message appears, AirPort Utility is "Reading previous settings..."


When I intitially bough the TC, I established a connection with the Macbook Pro without the use of the modem, just over wi-fi (I believe that a network was created for that) and managed to back up stuff. This network was exclusively connecting the computer and the TC and of course wouldn't provide internet access.


As I realised that, I tried to connect the TC properly, that is over the internet modem, but to no avail... Also tried a factory reset of the TC a couple of times but it still does not connect.


Any help would be greatly appreciated. Thanks.

Time Capsule 2TB-OTHER, OS X Mountain Lion (10.8.4)

Posted on Jun 27, 2013 9:27 AM

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Question marked as Top-ranking reply

Posted on Jun 27, 2013 1:13 PM

I know you have no ethernet on the MBPr but if you have another computer with ethernet .. windows is fine as you can run airport utility 5.6 on that.


Or buy a usb to ethernet or thunderbolt to ethernet dongle.. which is fairly cheap now.


Setting up wireless by wireless I always considered to be the definition of frustration.


The moment you make a change the change stops the connection from working to make any further changes necessary.. so you have to get it right the first time.


It also depends on how you intend to set this up. I think you are in the Europe.. Does your ISP use PPPoE ??

If not you are forced to use the modem as a router and the TC has to be in bridge mode. If the ISP support PPPoE then you can bridge the modem and use pppoe in the TC wan setup.


I will show you the bridge setup as that is the easiest to get working.


So plug the TC into the TP-Link by ethernet. Do the factory reset on the TC again.

Open the airport utility and simply change the TC to bridge mode.


User uploaded file

Don't change anything else.. update the TC.


Now when the TC comes up link to it again.. the internet should work as well as giving you access to the TC hard disk.


You now need to fix up the wireless. You can do this in several different ways.. since you have a wireless modem router.. decide which is required for wireless.. perhaps turn off wireless in the modem or the TC.. this option 1. That is the easiest and makes things simple.


Option 2. Use roaming network. http://support.apple.com/kb/HT4260

Although you have two different routers it will setup the same as two apple router.

I would probably use manual wireless for 2.4ghz .. select one of the channels, out of 1, 6, 11 or 13 for TP-Link and pick one of the remaining for the TC.


Option 3. Two different wireless networks with different names.. this is also fine although fixed channels is still good.


If you use 2 or 3 keep the two routers separated by a couple of Meters. That is just for wireless Tx not to swamp wireless Rx on the adjacent router.


If you have issues.. tell us where specifically you run into trouble.

14 replies
Question marked as Top-ranking reply

Jun 27, 2013 1:13 PM in response to art pour l'art

I know you have no ethernet on the MBPr but if you have another computer with ethernet .. windows is fine as you can run airport utility 5.6 on that.


Or buy a usb to ethernet or thunderbolt to ethernet dongle.. which is fairly cheap now.


Setting up wireless by wireless I always considered to be the definition of frustration.


The moment you make a change the change stops the connection from working to make any further changes necessary.. so you have to get it right the first time.


It also depends on how you intend to set this up. I think you are in the Europe.. Does your ISP use PPPoE ??

If not you are forced to use the modem as a router and the TC has to be in bridge mode. If the ISP support PPPoE then you can bridge the modem and use pppoe in the TC wan setup.


I will show you the bridge setup as that is the easiest to get working.


So plug the TC into the TP-Link by ethernet. Do the factory reset on the TC again.

Open the airport utility and simply change the TC to bridge mode.


User uploaded file

Don't change anything else.. update the TC.


Now when the TC comes up link to it again.. the internet should work as well as giving you access to the TC hard disk.


You now need to fix up the wireless. You can do this in several different ways.. since you have a wireless modem router.. decide which is required for wireless.. perhaps turn off wireless in the modem or the TC.. this option 1. That is the easiest and makes things simple.


Option 2. Use roaming network. http://support.apple.com/kb/HT4260

Although you have two different routers it will setup the same as two apple router.

I would probably use manual wireless for 2.4ghz .. select one of the channels, out of 1, 6, 11 or 13 for TP-Link and pick one of the remaining for the TC.


Option 3. Two different wireless networks with different names.. this is also fine although fixed channels is still good.


If you use 2 or 3 keep the two routers separated by a couple of Meters. That is just for wireless Tx not to swamp wireless Rx on the adjacent router.


If you have issues.. tell us where specifically you run into trouble.

Jun 27, 2013 1:57 PM in response to LaPastenague

Thank you for your reply! Lived in London for over 10 years and prefer "s" to "z" in my texts but I am in Greece at the moment 😉 .


As I bought the MBPr I also ordered a thunderbolt/ethernet adaptor, just in case - so any such connection is possible.


I think I should go for option 1; however, AirPort Utility won't let me change the router mode. In fact, I can't even get to the menu shown in the picture you've posted. The button "Other Options", if this should be the way, is innactive...


By the way, as I re-powered the TC and opened Finder, I noticed that TC appears as "shared" and Finder is trying to connect. Yet after a while there appeared the message: "There was a problem connecting to the server "Time Capsule 69ead7". The server may not exist or it is unavailable at this time. Check the server name or IP address, check your network connection, and then try again."


One last question. For option 1 (all I need is using TC just to back up stuff from my MBPr automatically via Time Machine), should I connect the TP-Link modem/router to the WAN port of TC or to one of its 3 ethernet ports?


Thanks again

Jun 27, 2013 2:17 PM in response to art pour l'art

AirPort Utility won't let me change the router mode. In fact, I can't even get to the menu shown in the picture you've posted. The button "Other Options", if this should be the way, is innactive...

You need to get in.. connect by ethernet dongle.. and make sure you have an IP from the TC..turn off wireless in the MBPr.


Then if you cannot get into the device do a factory reset.


See instructions on reset.. http://support.apple.com/kb/ht3728


In simple terms.. hold in reset and THEN power on the TC.. keep holding reset until the front led flashes rapidly .. about 10sec. no data is lost from hard disk.

Select the TC in the airport utility


User uploaded file

Info on the unit appears. Then click on edit.

User uploaded file


That gets you to the manual setup screen..

User uploaded file





One last question. For option 1 (all I need is using TC just to back up stuff from my MBPr automatically via Time Machine), should I connect the TP-Link modem/router to the WAN port of TC or to one of its 3 ethernet ports?


Thanks again

In bridge it makes no difference.. but by convention we use WAN to connect to modem.. it helps to keep things clear when you troubleshoot.. but when you bridge.. WAN port is assigned to LAN.


Spell checking is always fun here.. but I refuse to follow the US convention even if normal spell check is forced to US on the website.. my posts always have lots of spelling errors. !!!

😁

Jun 28, 2013 12:57 PM in response to LaPastenague

All's well that ends well!


These machines are satanic... Don't know exactly what I did, but managed in the end to set up TC exactly as I wanted to...


So I got in via ethernet (TC - ethernet cable+thunderbolt adaptor - MBPr), had a look around but didn't change any settings.


Then I tried to connnect without pluging in any cables. That was possible by means of the network I had originaly (when I bought the TC some weeks ago - and never used it thereafter) established between TC and MBPr. Yet as I mentioned earlier, that was not what I wanted as this local network would deprive me of internet connection via the domestic TP-Link modem/router.


Did a factory reset. Then via AirPort Utility (which would now see TC), and without connecting the TC to the TP-Link modem/router with any cables, just wi-fi, chose not to create a new network but to join an existing one (that of the TP-Link modem/router). Presto!


So now the MBPr is continously connected to TC over the existing domestic wi-fi network without using any cables between TC and modem/router! Which means, I can hide the TC with my precious data (constantly updated by Time Machine) in some inconspicuous cupboard, given that it only needs a power cable, away from any burglars breaking in - which was the original idea.


Thanks a lot for your help!

Jun 28, 2013 1:35 PM in response to Bob Timmons

The first ever Time Machine backup of the MBPr's flash storage (about 70 GB of 256 GB) on the TC was done some weeks ago via the local wi-fi network I had at the time established between TC and MBPr. That backup took a while - don't remember exactly, perhaps an hour or two, but definitely not overnight.


The first Time Machine backup by means of the new setup (over the domestic network of the TP-Link wireless modem/router), some 6 GB of data, took just a few minutes to complete. Didn't check exactly, perhaps 5 minutes or so... apologies for the imprecise feedback...


Thanks for your interest; please feel free to ask for more information if that would be of any help. You're doing a great job here at the Apple Support Communities!

Jun 28, 2013 3:02 PM in response to LaPastenague

OK, now I get it . Yet subtlety is a virtue, generally speaking, which most people lack - unfortunately.


Hiding the TC away is the main goal given the rising crime rates, so it better stay in that cupboard!


Running an ethernet cable to TC's hideaway would definitely speed up my backups but would also lead the bad guys straight to the precious capsule...😠


Fortunately I'm mostly working with MS Word files, not particularly heavy, so even triple slow speeds are not an issue.


Thanks for checking in!

Jun 28, 2013 4:31 PM in response to art pour l'art

art pour l\'art wrote:


Well, I wouldn't call this aspect of everyday reality here in Athens exactly interesting...rather unnerving.


I used to live in Kota Kinabalu.. the thieves used to come with a sledge hammer to beat down your door. After asking for you to open it of course.. may as well save yourself the damage. The police would take 30min to turn up.. so they had plenty of time to grab all your valuables.. putting it in a cupboard.. LOL.. don't think would save it. So I know the feeling.



By the way, when you say ethernet, you do mean the computer directly connected to the TC via ethernet cable, don't you?


But is not the whole idea of TC (and/or Time Machine) it's wi-fi connectivity?

No, what I mean is the TC plugged into the main modem/router by ethernet..


The whole idea of the TC is convenience for wireless machines to do backups without having to plug in anything.. absolutely correct.


But when you join the TC to the wireless network.. you have killed the TC as a wireless AP..


So now all packets go.. computer---main router--TC and the return packets go TC--main router--computer.


We call this double hop wireless. since wireless is half-duplex ie, you cannot receive and transmit at the same time, all packets are double transmitted.. which doubles the time and halves the speed.

Since wireless also has to share bandwidth with every device on the network.. you can overload and slow the whole network by doing backups over the main router.. instead of direct to the TC.


Main router--ethernet--TC--wireless--computers.


Gives one hop wireless.. double or better than double the speed. TC is dual band simultaneous and has higher speed on 5ghz than your main router. It can therefore split the load and have backups not interfere with main internet connections.


You can also use EOP adapters instead of ethernet.. although you need a power outlet in the cupboard.. doesn't always work but when it does, it is less fragile than wireless.

Jun 28, 2013 5:20 PM in response to LaPastenague

Thanks for the very illuminating TC/wi-fi tutorial! I am only average computer literate, so there's a lot to learn...


Supposing I could run an ethernet cable from the existing wireless modem/router to the cupboard, which setup would you recommend in relation to the existing wi-fi network for optimum results? Should I set up TC to create a new network instead of joining the existing one; or some further option? Should I still bridge TC's router mode, as you indicated previously?


Kota Kinabalu sounds quite exotic, at leat to someone living in Europe. Those audacious burglars you describe sound less exotic...

Jun 28, 2013 5:33 PM in response to art pour l'art


Kota Kinabalu sounds quite exotic, at leat to someone living in Europe. Those audacious burglars you describe sound less exotic...

Downside to everywhere. I liked living there.




Supposing I could run an ethernet cable from the existing wireless modem/router to the cupboard, which setup would you recommend in relation to the existing wi-fi network for optimum results? Should I set up TC to create a new network instead of joining the existing one; or some further option? Should I still bridge TC's router mode, as you indicated previously?

You can setup either way.. bridge the TC and create a wireless network.. or bridge the modem.. and use the TC in router mode and create a wireless network.. performance of each is pretty well identical. So use what fits your needs. Whichever do not Join the wireless network.. that is bad bad bad!!


The easiest way.. is bridge the TC and create a wireless network.. you can either turn off wireless in the modem or run both.. either is fine. With the TC living in the cupboard I would tend to run both wireless, as for some clients it might be faster to connect to the modem that is nearby than the TC through walls and whatever other stuff is in the cupboard.

Jun 28, 2013 6:16 PM in response to LaPastenague

Thanks again. I really appreciate your help and patience.


I'm probably happy as things are (...some months ago I owned neither a hi-tech MBPr nor did I know what a TC+ Time Machine is at all) but I'll try to set up the system as you propose and run both the TC and the modem/router wireless for extra speed and connectivity power through the contents of the cupboard...most likely books or dirty laundry...lol 👿

Time Capsule "unexpected error" message

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