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Level 1

1 points

Epson Printer Not Working Over WIFI

I have an Epson XP-400 printer and am having trouble getting anything to print over the Wifi connection (I've already contacted Epson and they're saying it's probably an issue with OS X). The printer queue keeps telling me "The printer is not connected". I've gone through the whole wifi setup, and have gotten it to print in the past just fine, but whenever the printer goes to sleep, it ceases to wake up when I tell it to print. I have to manually go upstairs and hit the power button. But even then, it takes another minute or two to finally decide to print the thing. It's a huge pain in the butt...

Is this an issue with how my settings are configured inside OS X?

MacBook Air, Mac OS X (10.7.2)

Posted on Jun 30, 2013 11:07 AM

38 replies

Eric Root

Level 10

684,045 points

Jul 10, 2013 12:19 PM in response to pnewcomb

When hooked up by USB, if you put the computer to sleep, will it print when you wake it? I was trying to figure out if this is a WiFi only problem or if you get the same thing to happen with USB. I did understand your original post.

pnewcomb Author

Level 1

1 points

Aug 2, 2013 7:18 AM in response to Eric Root

Sorry for the late reply Eric, yes it does wake up and print properly when the usb cable is plugged in. It only happens (or doesn't happen...) when it's a wifi connection.

I must admit this is getting pretty frustrating. Is there a way I can contact apple directly about this? I don't have apple care or anything like that.

Eric Root

Level 10

684,045 points

Aug 2, 2013 8:55 AM in response to pnewcomb

Not for free that I know of. Have you tried looking/posting on Epson support? There is an email contact in the first link.

http://www.epson.com/cgi-bin/Store/AboutContactUs.jsp?BV_UseBVCookie=yes&Categor y=Help

Epson Support

pnewcomb Author

Level 1

1 points

Aug 2, 2013 9:04 AM in response to Eric Root

Yes, they told me it was an OS X issue, so I came here.

Eric Root

Level 10

684,045 points

Aug 3, 2013 7:38 AM in response to pnewcomb

You can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

Feedback via Apple Developer

pnewcomb Author

Level 1

1 points

Aug 17, 2013 12:32 PM in response to pnewcomb

Hooray! Epson finally updated their mac drivers and now my printer works great over the wireless network! I just updated through the app store. This issue is now officially fixed for me, and hopefully for anybody else having this problem.

ames_174

Level 1

0 points

Oct 25, 2013 7:00 PM in response to pnewcomb

Hi, can you please explain how you fixed this problem - what did you update in the app store? Sorry if this is a silly question, i'm not very tech savvy. I have this exact problem with my x400 connection that disappears every time the printer goes to sleep, and its driving me mad.

Thanks for any help

pnewcomb Author

Level 1

1 points

Oct 26, 2013 6:55 AM in response to ames_174

Unfortunately my solution only lasted about 3 hours until it started acting up again. Now I'm back where I was when I started...it's very frustrating. I can't get any answers from apple or from epson.

It's so bizarre, I have noticed that sometimes it WILL print eventually, but after about 10 minutes after sending the print from my computer.

san.sev

Level 1

0 points

Oct 26, 2013 7:32 AM in response to ames_174

Hi I had the same problem and finally solved, check full discussion at:

https://discussions.apple.com/thread/5149783?start=0&tstart=0

In summary, here is what I did:

- Deleted existing printer

- Downloaded and installed EPSON WebNAVI 1.0 (11-mar-2013)

(ftp://download.epson-europe.com/pub/download/3764/epson376406eu.dmg)

- Added again EPSON printer on Print & Scan System Preferences using existing IP address

- Configured on LPD (default) instead of IPP protocol

- Tried twice printing test page: SUCCESSFULLY!

Hope this could help you.

san.sev

Level 1

0 points

Oct 26, 2013 7:35 AM in response to san.sev

Some additional data for common benefit:

Driver name: EPXP-402 403 405 406 Series.PPD

Driver version: 9.00 (9.11)

CUPS: 1.6.2

Nov 12, 2013 11:05 PM in response to pnewcomb

I doubt that this is an apple problem. I just googled this issue and found your post because I am having the exact same issue but I'm using windows. Everytime the printer goes to sleep you lose the wifi connection and it says the printer is off-line and it is a bugger to get it back on line even when I wake the printer up! Going into wifi setup on the printer, then auto-connect and then connecting backing into my network seemed to do the job but I don't want to do this every time i need to print!

pnewcomb Author

Level 1

1 points

Nov 14, 2013 1:34 PM in response to aussienesss

Interesting to hear it's also happening on the windows side. Mysteriously, my printer has actually been responding to my print requests for the past couple weeks and everything is fine all of a sudden. I don't know if it has to do with the Mavericks upgrade or what. Hopefully it will stay that way, but from past experience it seems as though it might go back to having issues with no rhyme or reason at any moment...

ames_174

Level 1

0 points

Nov 18, 2013 1:35 PM in response to aussienesss

Thanks for responding - interesting that its not just apple. I have tried uninstall/reinstall many times and updating software etc to no avail, but what does seem to work most consistently is turning the wifi modem off for a bit after i've turned the printed on; this seems to reset the connection with pc. Not sure if this could work for others also - i'm using an optus netgear modem.

Feb 21, 2014 2:47 PM in response to san.sev

Same thing just happened to me. The solution in even fewer steps (after File > Print, which opens the Print window):

1. Printer > select Add Printer... from the drop down menu

2. Select the printer from the new window that opens up (even if you've used the printer before)

(The wheel will spin...the OS will search and download necessary software)

Done!

Apr 4, 2014 8:06 PM in response to paperqueen

hi,

after routine update on airport extreme router my epson artisan 837 stopped printing from MacPro which i've had no problem for 2 years, but i could print from iphone .... got "not connected" msg

... anyway used your method and it now prints fine using the new epson as selected printer ...

... question for you: did you delete the original epson printer from printer list?? it seems to want to go back to that every time i print even though i have tried to change the default printer to the new one several times

thanks

Epson Printer Not Working Over WIFI