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cannot startup after update 10.8.4

963 Views 17 Replies Latest reply: Jul 8, 2013 6:15 AM by LarryW10 RSS
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LarryW10 Calculating status...
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Jul 7, 2013 2:45 AM

Hi, I am using MacBook Pro 4.1, so far it is running fine. Just had installed the latest update and restarted couple days ago, it continuously rebooted. I tried to reinstall the OS 10.6. It works fine but the same issue happened once I reinstalled 10.8.4. Could someone help?

MacBook Pro (17-inch Early 2008), OS X Mountain Lion (10.8.4)
  • Arc676 Level 1 Level 1 (135 points)
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    Jul 7, 2013 3:41 AM (in response to LarryW10)

    What do you mean MacBook Pro 4.1? What year is it?

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 3:51 AM (in response to Arc676)
    MacBook Pro 4.1? What year is it?

     

    That would be early 2008 http://support.apple.com/kb/HT4132

    Screen Shot 2013-07-07 at 12.44.30MESZ.PNG

    Screen Shot 2013-07-07 at 12.50.42MESZ.PNG

  • Arc676 Level 1 Level 1 (135 points)
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    Jul 7, 2013 4:43 AM (in response to LarryW10)

    I'm not sure what the site is, but I think you should search for which models can use 10.8, because not all models can run Mac OS X 10.8.

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 4:58 AM (in response to LarryW10)

    OS X Mountain Lion system requirements

    To install Mountain Lion, you need one of these Macs:

    • iMac (Mid 2007 or newer)
    • MacBook (Late 2008 Aluminum, or Early 2009 or newer)
    • MacBook Pro (Mid/Late 2007 or newer)
    • MacBook Air (Late 2008 or newer)
    • Mac mini (Early 2009 or newer)
    • Mac Pro (Early 2008 or newer)
    • Xserve (Early 2009)

     

    So your mac is supposed to be compatible with Mt.Lion: http://support.apple.com/kb/ht5444

     

    How did you reinstall Mt. Lion?

     

    Did you first upgrade to 10.6.8? And then downloaded the Installer from the AppStore?

     

    And what happens, when the mac reboots? Do you see any error messages? A corrupted screen?

     

    Can you boot into Safe Mode? See: Mac OS X: Starting up in Safe Mode

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 5:07 AM (in response to LarryW10)

    You are quick, Larry.

    I edited my post and added a few questions:

    And what happens, when the mac reboots? Do you see any error messages? A corrupted screen?

     

    Can you boot into Safe Mode? See: Mac OS X: Starting up in Safe Mode

     

     

    If you can get the your mac to boot in Sfe Mode, look for the logs in /Library/Logs/DiagnosticReports.

     

    Are there recent logs from the crashes at start up?

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 8:45 AM (in response to LarryW10)

    Sometimes it showed a multi-language message about "an error appears during startup, the system will restart couple seconds later or press any key to retart".

    That looks like a kernel panic.  See this:

         OS X: About kernel panics

         Mac OS X: How to log a kernel panic

     

    You may have installed incompatible kernel extensions, or is your current installation a clean install?

     

    No, I did not try to logon safe mode.

    Try that, please. It may let you log in and you may be able to look for log files in the Console window.

     

    The log files are stored here. /Library/Logs/DiagnosticReports.


  • Eric Root Level 6 Level 6 (13,950 points)
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    Jul 7, 2013 10:01 AM (in response to LarryW10)

    Since it booted into the Safe Mode, there could be 3rd party software installed that is causing the problem. Anti-virus software, MacKeeper, and others can cause problems. If you have anything like that, remove it using the developers instructions.

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 9:58 AM (in response to LarryW10)

    If a clean install is giving you Kernel panics, I'd run a Hardware Test. Do you still have the install disks that came with your Mac?

     

    http://support.apple.com/kb/PH11342

  • léonie Level 8 Level 8 (46,560 points)
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    Jul 7, 2013 10:56 AM (in response to LarryW10)

    To run the test from the install disks:

     

    1. Disconnect all external devices except the keyboard, mouse, display, and speakers. If you have an Ethernet cable or external DVD drive, disconnect it.
    2. Insert the system software disc or USB flash drive.
    3. Restart your computer, holding down the D key while the computer restarts.
    4. When the Apple Hardware Test chooser screen appears, select the language you want to use, and then press the Return key or click the right arrow button.
    5. When the Apple Hardware Test main screen appears (after about 45 seconds), follow the onscreen instructions.
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