what is error 11556 and how do i solve this problem?

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Level 1

8 points

what is error 11556 and how do i solve this problem?

When I go to the iTunes store and try to access music, I get the message, "Item not available. The item you've requested is not currently available in the U.S. Store." I get an error message 11556 when i reload itunes software on my computer. At this point i have loaded my back up music library. This problem is with my desktop computer. My notebook computer still works fine. Solution to this problem would be appreciated!

itunes-OTHER, Windows XP

Posted on Jul 10, 2013 2:20 PM

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Answer 1

judysings

Community Specialist

Jul 11, 2013 1:51 PM in response to Rosevelt

Hi Rosevelt,

The article below may be able to help you with this issue.

Click on the link below to see more details and screenshots.

I've quoted some helpful highlights for you:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297?viewlocale=en_US

"Error 11556"

This alert occurs when iTunes is trying to do something not allowed by the iTunes Store in that country.

The most common example of this is trying to sign in while limited to iTunes U by Parental Controls.

For more information, see the steps from iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store.

I hope this information helps ....

Have a great day!

- Judy

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Answer 2

Jul 14, 2013 2:16 AM in response to Rosevelt

Judy above is right on the money! Specifically, please go to this page for error 11556 (in most cases, this should solve the error 11556): http://support.apple.com/kb/TS3288

It's that (I found this myself yesterday, after weeks of helplessness in solving the error 11556) whenever iTunes is updated, the Parental Controls in iTunes are, by default, set to 'enabled' mode! One needs to disable/unckeck this on the iTunes menu (under 'Edit' --> 'Preferences' --> 'Parental'). See the relevant discussion/thread here:https://discussions.apple.com/thread/5168795

Regards.

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Answer 3

Jul 14, 2013 8:33 AM in response to not_techsavvy

Request the moderator to remove/delete the last sentence in my reply post above (as I posted that sentence by mistake in my reply), i.e., "See the relevant discussion/thread here:https://discussions.apple.com/thread/5168795 "

and replace/substitute the deleted sentence with the foll.:

See the relevant discussion/thread here: https://discussions.apple.com/thread/3557521?answerId=16957408022#16957408022

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