when i go to download an app it comes up as someone else's email, when i go to download an app it comes up as someone else's email

when idownload an app it comes up as someone elses email and it wants me to type in their password to download the app but i cant log into my email instead for apple store

iPhone 4, iOS 6.1.1

Posted on Jul 13, 2013 11:47 AM

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2 replies

Jul 13, 2013 12:10 PM in response to tallulahedwards123

Apps are forever associated with the itunes account they were purchased with. This means that if you have an app purchased using a different account than the account your device is currently logged into (see settings>itunes and app stores, check the account ID currently used), then you will have to provide the password for that other account. Since it comes up "as someone elses email", that's an indication that the app was not purchased using your current itunes account. In this case you'll have to enter the required password or buy it.

Jul 13, 2013 12:21 PM in response to pvonk

You're on the right track here, but the app itself has nothing to do with it.


Usually this issue occurs when the iPhone was bought used or given by someone else. And usually when someone sells/gives away their iPhone they don't bother logging out of it or restoring it as new. So their Apple ID's will remain logged in, meaning that you will not be able to download anything until you log them out and log in with your own. To do this is really simple:


1. Go to Settings>iTunes and App Store

2. Click the email that you see (someone else's email in this case)

3. Click either "Delete Account" or "Log out" towards the bottom of the screen

4. Sign in with your own apple ID


If you do not have an apple ID then I recommend going to appleid.apple.com and creating one. Be sure that when you create it, your information is accurate and that you can easily remember both your password and security questions.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

when i go to download an app it comes up as someone else's email, when i go to download an app it comes up as someone else's email

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