I just purchased Logic Pro 9. Do I have to purchase it again for Logic X?

The fact that Apple has always chosen to treat loyal customers with disdain, does not make it right.

If you are unhappy with the way Apple has done business for over 2 decades then you should take your money and make your purchases elsewhere. Vote with your feet. Refuse to buy the products. This is Apple's chosen path, it has not deviated from it and yet it is an incredibly successful company, So get on the band wagon or buy from another company.

Given that Apple does not really provide any other routes to provide customer feedback

You can say whatever you wish to say about any product.

Apple Feedback -

http://www.apple.com/feedback/

No, you don't have to buy it again if you 'just bought' it! I bought 9 on Monday and got in Contact with the iTunes support(please notice that I used the US support even thought I am german and registered in the german store, because they have better opportunities):

1. go to http://www.apple.com/support/contact/

2. click 'Get started'

3. go to 'Apps & Software', then 'Mac Apps', then 'Mac App Store'.

4. click 'Purchases, Billing and Redemption', then 'the topic is not listed', then type your problem(sth like 'just bought Logic Pro 9, now X is out')

5. now just follow the steps

It is at apples descision, but they will, most propably, give you a refund and you will be able to purchase Logic Pro X. I heared it worked for some other people, too. I hope I was able to help you.

Lagax, I agree that his is the best course of action althout I would go directly to the Mac AppStore support page: http://www.apple.com/support/mac/app-store/ then Contact Support → Account and Billing Support and then is the same exact steps.

I've been given the link when I called Apple Support to ask about a refund/free update.

Good luck!

I bought Logic Pro 9 3 days ago and they just sent me a response with a big NO!

see this thread: https://discussions.apple.com/thread/5174738

This is no way to treat your customers.

I'm going to call tomorrow and see what happens.

Logic Pro X has just been released, so we don't know a lot of details about it. First, make sure you have a Mac with OS X 10.8.4 and 4 GB of RAM or more, because Logic Pro X has got these requirements.

Then, as you have Logic Pro 9 and if you purchased it at the Mac App Store, you can test it yourself. Open the Mac App Store and try to download Logic Pro X. If it shows a download button instead of a button with the price inside, you should be able to download it for free, but if you have to pay, the Mac App Store will ask you it before it's purchased

While I understand the argument about this being a completely new version and therefore not being a free upgrade, I wouldn't have spent $200 on logic a few months ago if I knew a new version would be coming out so soon. This really bothers me and makes me question this business model. I can't imagine how angry I'd be if I had just bought 9 yesterday. Apple needs to do something to make this right.

I think you might be missing my point. It's not about whether it's on disk or not. It's that one day you can come in, buy a product, then tomorrow they can release a brand new version of the product and the money you paid them yesterday for the now "outdated" version of the product means nothing. You get no discount whatsoever. I'd be equally mad if I bought a disk and there was absolutely no upgrade path whatsoever.

My complaint is with the complete disregard for existing customers some of whom may have purchased the old version as recently as yesterday.

The point that you are missing is that Apple has always sold software this way. This is not new. This is not something that started with the Mac App Store or the iTunes App Store. Apple has sold Apple software in this fashion for over 25 years. And every time a new major upgrade to Apple software is released, we get a week of disgruntled folks in the ASC, a user to user tech forum, not a place to rant about what you don't like, clogging up the threads and posting as often as they can to vent their ire.

Customers are right to be very angry. I purchased Logic Pro 9 on 17 June after enquiring as widely as I could (obviously Apple were not commenting) how imminent the upgrade was likely to be and the consensus being (as there had been no announcements at any high profile event) that we were at least a few months away.

The fact that Apple has always chosen to treat loyal customers with disdain, does not make it right.

Given that Apple does not really provide any other routes to provide customer feedback, I am not at all surprised that people misuse technical forums as I am doing now.

Which goes precisely nowhere, never is responded to (as they say) and which does not seem to make any difference. A simple customer services email which allowed one to log a complaint and receive a reply (even if it is "no") would solve a great deal of this.

My problem is that I bought a product (Logic Pro 9) in good faith based on the information available only to discover that Apple had not disclosed cricitical information I needed to make an informed and sensible purchase. Given that they can trail software and hardware products many months in advance when it suits them so customers can and do make sensible and realistic purchase choices and chose not to do any of this in respect of Logic Pro X makes their practice unfair and unreasonable. They need to be called on it, not defended.

Nuff said. I am pursuing a case with the app store and will move on to UK trading standards if necessary.

I see the Policy on Price reduction in the UK is 14 days of new release within iPad purchase, which is released every year. Wouldn't it be sensible if the same policy goes to the software purchase as well...

I purchased Logic 9 on 28th june, just after i purchased a new Iman 27" i7 and extra's, and i too asked when Logic X was being released,

While Apple may respond by saying it is their policy and always has been not to offer any credit for those who have recently purchased software only to find it being superceded, this doesn't make it right, really it is arragant and like many other things Apple, is turning off Customers in the bucket loads,

Ok, for me, i will likely buy Logic X at some point, but after 3 Mac's, and lots of seriously bad Customer service "Incl the most annoying Contact us BS", i won't be buying Apple again, and if in some other future , they figure it out and say sorry, like many others before me, i will say sorry too, buts it's just to late. besides, Technology is getting just to stupid that it's starting to make more sense to go and buy a couple of good multi track Tape Machines off of ebay.

That said, one other aspect to this, i use very few Logic Plugins, Synths, Loops, etc and as yet i don't know what if anything Logic X will offer me, if it's just a prettier looking DAW, then i will stick with 9 until one of the others offer me something of use

Hi Mead,

Would you be willing to e-mail me apple's response? The Dutch Apple support is not willing to refund. I purchased Logic Pro 9 on the 3rd of july. Would be very strange if they gave different answers to consumers.

Yes, you would need to buy it if you want it. Logic Pro X is a major paid upgrade from Logic Pro 9, it is not a minor free update.