Trying to run "Software Update", but cannot because it says I'm not connected to the internet. I am. Just installed Mountain Lion on an iMac.
iMac, Mac OS X (10.7.5)
How? Details, please. Launch the Network Utility.app in /Utilities/ and see what you get when pinging www.apple.com. If that works, then you're connected. If you get the same message when trying to use SU, then contact the MAS.
Launched Network Utility and received the following response:
"10 packets transmitted, 10 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 11.613/13.415/15.134/0.998 ms"
Software Update, when launched, reads: "Cannot Connect to the App Store. An Internet connection is required."
I'm obviously on the Internet, using Safari 6.0.5.
So, nothing changed.
Then, contact the MAS. That's where the connection is broken.
If you have more than one user account, these instructions must be carried out as an administrator.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Select "/var/log/install.log" from the file list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar. Then select the messages from the last installation or update attempt, starting from the time when you initiated it. If you're not sure when that was, start over and note the time. Copy them to the Clipboard (command-C). Paste into a reply to this message (command-V).
If there are runs of repeated messages, post only one example of each. Don’t post many repetitions of the same message.
When posting a log extract, be selective. Don't post more than is requested.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Edit it out by search-and-replace in a text editor before posting.
OK. The following, as close as I can tell, are the log entries for the OS X 10.8.4 installation. However, I'm not really sure, as I've notused "console" before. I apologize for my naiveté in these matters, and I thank you for your help:
"
Jul 16 11:58:12 Timothy-_________________.local UserEventAgent[11]: SUNotificationPlugin[uid=0]: Start event monitoring
Jul 16 11:58:57 Timothy-_________________.local UserEventAgent[152]: SUNotificationPlugin[uid=505]: Start event monitoring
Jul 16 11:58:57 Timothy-_________________.local UserEventAgent[152]: SUNotificationPlugin[uid=505]: trigger on login only to notify appstoreupdateagent
Jul 16 11:58:58 Timothy-_________________.local Software Update[175]: SUCheckService: sending result 2 to peer
Jul 16 11:58:58 Timothy-_________________.local UserEventAgent[152]: SUNotificationPlugin[uid=505]: check done with result SUCheckServiceResultUpToDate
Jul 16 11:58:58 Timothy-_________________.local UserEventAgent[152]: SUNotificationPlugin[uid=505]: Notifying appstoreupdateagent for user 505
Jul 16 11:58:58 Timothy-_________________.local UserEventAgent[152]: SUNotificationPlugin[uid=505]: appstoreupdateagent notification sent
Jul 16 11:58:58 Timothy-_________________.local Software Update[175]: SUCheckService: okay to stop (did timeout=0)
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: SoftwareUpdateCheck(Initial): TAL+60 done
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: SoftwareUpdateCheck(Initial): Continuing
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: SoftwareUpdateCheck: checking for updates
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: SoftwareUpdate: Scan for client pid 115 (/System/Library/CoreServices/Software Update.app/Contents/Resources/SoftwareUpdateCheck)
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: Failed Software Update - trust evaluation failed in SecTrustEvaluate with result: 5
Jul 16 12:00:18 --- last message repeated 1 time ---
Jul 16 12:00:18 Timothy-_________________.local Software Update[115]: SoftwareUpdate: Error encountered in scan: Error Domain=NSURLErrorDomain Code=-1012 "The operation couldn’t be completed. (NSURLErrorDomain error -1012.)" UserInfo=0x7f94abc40ee0 {NSErrorFailingURLKey=https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog, NSErrorFailingURLStringKey=https://swscan.apple.com/content/catalogs/others/index-mountainlion-lion-snowleo pard-leopard.merged-1.sucatalog}
Jul 16 12:00:19 Timothy-_________________.local Software Update[115]: The operation couldn’t be completed. (NSURLErrorDomain error -1012.)
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: @(#)PROGRAM:Install PROJECT:Install-735
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: @(#)PROGRAM:Installer PROJECT:Installer-617
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Hardware: iMac11,2 @ 3.20 GHz (x 4), 4096 MB RAM
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Running OS Build: Mac OS X 10.8.4 (12E55)
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: TMPDIR=/var/folders/3j/2fq3ky810tb_z9k7fk5nmg980000gs/T/
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: SHELL=/bin/bash
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: HOME=/Users/timothy_________________
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: USER=timothy_________________
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: LOGNAME=timothy_________________
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: SSH_AUTH_SOCK=/tmp/launch-FmGJvf/Listeners
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: Apple_Ubiquity_Message=/tmp/launch-uLB1Bq/Apple_Ubiquity_Message
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: Apple_PubSub_Socket_Render=/tmp/launch-t6xx6c/Render
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: COMMAND_MODE=unix2003
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Env: __CF_USER_TEXT_ENCODING=0x1F9:0:0
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Daylite Installation Log
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Opened from: /Volumes/Daylite 3.15.2/Install Daylite.pkg
Jul 16 12:06:52 Timothy-_________________.local Installer[328]: Package Authoring Error: Found 32-bit-only Installer plugins. Convert plugins to 64-bit to avoid Installer relaunching
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: @(#)PROGRAM:Install PROJECT:Install-735
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: @(#)PROGRAM:Installer PROJECT:Installer-617
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Hardware: iMac11,2 @ 3.20 GHz (x 4), 4096 MB RAM
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Running OS Build: Mac OS X 10.8.4 (12E55)
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: PATH=/usr/bin:/bin:/usr/sbin:/sbin
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: TMPDIR=/var/folders/3j/2fq3ky810tb_z9k7fk5nmg980000gs/T/
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: SHELL=/bin/bash
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: HOME=/Users/timothy_________________
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: USER=timothy_________________
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: LOGNAME=timothy_________________
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: SSH_AUTH_SOCK=/tmp/launch-FmGJvf/Listeners
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: Apple_Ubiquity_Message=/tmp/launch-uLB1Bq/Apple_Ubiquity_Message
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: Apple_PubSub_Socket_Render=/tmp/launch-t6xx6c/Render
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: __CF_USER_TEXT_ENCODING=0x1F9:0:0
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Env: COMMAND_MODE=unix2003
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Daylite Installation Log
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Opened from: /Volumes/Daylite 3.15.2/Install Daylite.pkg
Jul 16 12:06:58 Timothy-_________________.local Installer[335]: Product archive /Volumes/Daylite 3.15.2/Install Daylite.pkg trustLevel=202
Jul 16 12:07:53 Timothy-_________________.local Installer[335]: InstallerStatusNotifications plugin loaded
Jul 16 12:08:01 Timothy-_________________.local runner[358]: Administrator authorization granted.
Jul 16 12:08:01 Timothy-_________________.local Installer[335]: =============================================================================== =
Take each of the following steps that you haven't already tried until the issue is resolved. Back up all data before making any changes.
Step 1
If you connect to the Internet through an HTTPS or SOCKS proxy server, follow the instructions in this support article, or deselect the proxy entirely.
Step 2
Boot in safe mode and try again.
Step 3
Launch the Keychain Access application. In the Keychains list, there should be an item named System. If not, select
from the menu bar and add the following item:
/Library/Keychains/System.keychain
Close the inspection window. You'll be prompted for your administrator password to update the settings. Revert all the certificates with non-default trust settings.
From the menu bar, select
Keychain Access ▹ Preferences ▹ Certificates
There are three menus in the window. Change the selection in the top two to Best attempt, and in the bottom one to CRL.
Next, select the login keychain. Delete any expired or otherwise invalid certificates. If there's a certificate named "COMODO Intermediate CA" in the login keychain, export it and then delete it.
Log out, log back in, and test.
Step 4
Launch the Activity Monitor application. Select All Processes from the menu in the toolbar of the Activity Monitor window, if not already selected. Enter "ocspd" (without the quotes) in the "Filter" text field. Is a process with that name listed?
If not, back up all data, then triple-click the line of text below on this page to select it:
/var/db/crls
Copy the selected text to the Clipboard (command-C). In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Move all the files in the folder that opens to the Trash. You’ll be prompted for your administrator password. Reboot, empty the Trash, and test.
Lost you on "step 4". I have "ocspd" in Activity Monitor. So what is to happen next?
If the ocspd process is listed in Activity Monitor, then you're done with Step 4. Was there no change from the other steps?
Correct : no change.
Are there any certificates in your login keychain? I mean the login keychain, not the System keychain. They're different.
From the terminal, copy and paste the following:
defaults write com.apple.appstore ShowDebugMenu -bool true ; exitOpen the App Store and from the Debug Menu > Clear Cookies and Reset Application
To disable the debug menu, change "true" to "false" in the command.
Reboot your machine and test.
Where do I find the "Debug menu"?
You have to enable it via the terminal. It is hidden by default. See my post above and test.
Yes, a few certificates in the "log in" keychain.
By "terminal", I assume you mean the terminal application in "Utilities". I find to reference to "debug" in the menus.
Trying to run "Software Update", but cannot because it says I'm not connected to the internet. I am. Just installed Mountain Lion on an iMac.