Wind Mobile Activate iMessage / Facetime

Once you have entered the initial numbers and rebooted your phone try to activate imessage. As soon as you do go to the phone dialer and input *5005*78283#. Select 'reply' and enter anything as a description (perhaps something like "imessage issue") and press reply in the upper right corner.

Now, connect your phone to your computer and sync it with itunes. The logs are now on your computer. To find them on a macbook they will be located here:

~/Library/Logs/CrashReporter/MobileDevice/[Your_User_Name]/Baseband

To find them on windows they will be located here:

Windows 8: C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\\

Windows 7/Vista: C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your_User_Name]\Baseband\

Windows XP: C:\Documents and Settings\[Your User Name]\Application Data\Apple Computer\Logs\CrashReporter\MobileDevice\\Baseband\

You need to navigate (using either finder/windows explorer or terminal/cmd) to this location and find the most recent log.

All of these instructions are available here: https://developer.apple.com/bug-reporting/ios/baseband-iphone/

You must be able to get your latest baseband log and then i could help, sometimes folder may be hidden.

follow this as it was already posted by smcclay on how to get latest baseband log

https://developer.apple.com/bug-reporting/ios/baseband-iphone/

I'm not sure I'm the best person to write out step by step instructions, however, now that I've got my iPhone activated, thanks to smcclay, I think I can at least help summarize what's going on.

- When you tell your iPhone to activate iMessage (by flipping the switch in the settings), it sends a special message to Apple. Apple responds by sending a special sms back to your phone. Unfortunately, in the case of Wind, the message is getting corrupted somewhere. We don't know where, but it's presumably on the Wind network. Wherever it is, by the time the message gets to your phone it's broken. Your phone doesn't recognize it is as the special Apple 'imessage activation', and so nothing happens. You stay stuck at 'activating' forver. Repeat as many times as you want.

The good news is, somebody on this forum, I think smcclary, figured out that although that message is broken, it can be fixed.

So... how can you take advantage of this fact to get your phone properly activated?

Well... if you understood it all well enough I suppose you could jailbreak your phone and write some special software to do it. Or, much easier, you can find that broken message and send it to one of the people who has figured out both (1) how to repair it, and (2) how to resend it, fixed, to your phone. smcclay is one, I think. The email is wind@****. From today's messages, it looks like wind216@**** may be another.

But the part you care about, and your main job other than being super appreciative to the people who do the real voodoo later on: how do you get ahold of that broken message Apple sent you?

1) turn on logging on your phone. https://developer.apple.com/bug-reporting/ios/baseband-iphone/ (Do the relevant steps for your phone, including the logging step. I think there were 3 different sets of commands to type into the phone.)

2) turn on imessage, (starting the chain reaction... your phone sends to apple, apple responds, message gets broken, arrives at your phone)

3) you sync your phone to your computer. (And in doing so, the logs get copied over.)

4) you scour the logs for the relevant info. (You want to see exactly what your phone recorded in the log when it got the broken message.) There are instructions earlier on that page that describe how to find your log files. And there are messages earlier in this thread that describe what you're looking for. "

In the baseband logs, you should find a message from +447786205094

There is a string of hex identified by 'GSM SMS Point to Point PDU (as hex str):' Within the string you should see '06050415790000'. Copy everything after that starting with 'd2'. This is the USER DATA. Make sure you grab the latest one, as it will change every time you toggle iMessage off/on."

FYI: The log i found it in was called something like log-bb-2014-01-29-22-13-00-csi.txt, but it was only one of many that got copied over. And your date and time will be different, depending on when you do step 2. And also I did it on a mac. Windows may differ. dunno.

5) you send the relevant info (basically 2 lines) to one of those nice people above, and hope they're not bored with helping out yet.

Worked for me! All that the Good Samaritan asked was that I pay it forward somehow. Hope this helped.

<Email Edited By Host>

wingsclipped wrote:

Thanks for that ridiculous commment Yankee.

You're welcome, pepper.

There is not such thing as an unsupported carrier

Sorry. You're wrong. Here's the list: http://support.apple.com/kb/ht1937

If you're an example of what the schools in Canada produce these days, I guess I shouldn't feel so bad about the state of the educational system down here.

If your actual number is ghosted new iMessages will likely be sent via your iCloud email address vs the properly attached phone number.

Anyhow, I fixed it - searched for the issue and found lots of reports of the "ghosted out" phone number as I described. The solution was in the link below, read the post by "AdamHughley".

I can't select my phone number for iMessage (-sigh- Yeah, this problem again)

And iMessage is alive and kicking! Woohoo, I'm finally able to iMessage my wife again for the first time since she switched to Wind! A HUGE thank you to the owner of the http://theonlinemac.com/wind hactivation website - I know you're in the thread here somewhere but I've lost track of who is who. Sending you a donation now. 🙂

This thread has instructions for turning logging off once you are finished: https://discussions.apple.com/thread/4406617?start=120&tstart=0

To disable logging, replace the leading asterisk (*) with a pound character (#), like the example below, for each item you enabled.

Dial: #5005*274#

Hello Everyone,

I wanted to add a few additional tips that people can use along with smcclay's awesome step by step if they encounter a situation where the activation SMS for iMessage never really comes back in the baseband logs.

My situation(and that of my sons) appears to be similar to what others have explained when they have ported their number over to Wind. My number happened to come over with me from Rogers. I was able to verify the request SMS from my phone was being sent to the number in the UK, but nothing ever returned, this coincided with the situation where other iMessage users I had communicated with would receive my texts, but I would never get their responses unless they forced them to be sent via SMS. This made me realize that iMessage was still trying to rout my message through an incorrect path based on my old phone or carrier.

The solution was pretty simple. I had to go to

https://selfsolve.apple.com/deregister-imessage

and enter my phone number and fill in the PIN that arrives by SMS to have the iMessage servers forget about any pre-existing ways to contact me.

Then I followed smcclay's awesome steps at

http://www.theonlinemac.com/windhelp

with the only caveat that i had to wait 5-10 minutes before the iMessage SMS activaiton response to show up in the logs.

So if you have a number that has been ported over to Wind and don't see the activation SMS returning I would suggest that you deregister from iMessage and then follow Smcclay's steps. It should get you up and running in no time.

Hello Everyone,

Note: I had tried to edit my previous post but appear to have missed the 15 minute edit window. Please excuse this updated post, but I wanted to clarify a few things.

I wanted to add a few additional tips that people can use along with Steve McClay's awesome step by step if they encounter a situation where the activation SMS for iMessage never comes back in the baseband logs. I tried 18 different times checking the logs after 2 minutes to two days and could see the outbound SMS request, but nothing came back. I verified through the Usage screen on the Wind Mobile portal that the international SMS' were going out and that none were returning

My situation(and that of my sons) appears to be similar to what others have explained when they have ported their number over to Wind. Both our numbers happened to come over from Rogers. I was able to verify the request SMS from my phone was being sent to the number in the UK, but nothing ever returned, this coincided with the situation where other iMessage users I had communicated with in the past would receive my texts, but I would never get their responses unless they forced them to be sent via SMS. This made me realize that iMessage was still trying to route my message through an incorrect path based on my old phone or carrier.

The solution was pretty simple. I had to go to

https://selfsolve.apple.com/deregister-imessage

and enter my phone number and fill in the PIN that arrives by SMS to have the iMessage servers forget about any pre-existing ways to contact me.

Then I followed Steve McClay's awesome steps at

http://www.theonlinemac.com/windhelp

with the only caveat that i had to wait 5-10 minutes before the iMessage SMS activaiton response to show up in the logs.

So if you have a number that has been ported over to Wind and don't see the activation SMS returning I would suggest that you deregister from iMessage and then follow Steve McClay's steps. It should get you up and running in no time.

Hats off to you Steve! I have left a donation through your site for all your help in getting us back up and working on iMessage. Have a Merry Christmas!

I'm running into problems and I've discovered that I'm no longer receiving the reply SMS from Apple. When I look at my usage history in my Wind online account, I see that I was indeed receiving the SMS reply a few days ago, but not since, and it has been over 48 hours since my last try. I do see all of the outgoing SMS activation attempts beginning with 447-537-4102.

Just in case, I went to https://selfsolve.apple.com/deregister-imessage to deregister an existing iMessage activation and got "Your phone number is not registered with iMessage."

Any reasons why I'm not receiving the reply back from Apple any more?

I followed all the steps but could not find the +447786205094 in the logs.

Just to clarify, do we do the following steps first:

1. Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button.
2. Dial: *KOOL*DIAG# (*5005*3424#) and hit Dismiss button.

Then reboot iPhone 5.

Then when turned on, try to activate iMessage. Getting the "waiting..."

Then do the following?

1. Dial: *KOOL*STATE# (*5005*78283#)
2. Press "Reply" (big green button).
3. Enter a description of the problem.
4. Press "Reply" (upper right corner).

Then go to the logs?

OR do you do that last step BEFORE activating iMessage?

superryo wrote:

I followed all the steps but could not find the +447786205094 in the logs.

Just to clarify, do we do the following steps first:

1. Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button.
2. Dial: *KOOL*DIAG# (*5005*3424#) and hit Dismiss button.

Then reboot iPhone 5.

Then when turned on, try to activate iMessage. Getting the "waiting..."

Then do the following?

1. Dial: *KOOL*STATE# (*5005*78283#)
2. Press "Reply" (big green button).
3. Enter a description of the problem.
4. Press "Reply" (upper right corner).

Then go to the logs?

OR do you do that last step BEFORE activating iMessage?

Activate iMessage, wait 5 minutes, then *5005*78283#

This gives some time for your message to get to Apple, and the message to get from Apple to your iPhone.

Quick question, after I finish these steps shown below and turn the phone back on, this is when I try activating iMessage again, right?

1. Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button.
2. Dial: *KOOL*DIAG# (*5005*3424#) and hit Dismiss button.
3. Once this is done, proceed to step 3 below.
4. Wait a few moments for the command to process.
5. Power off the device by holding down the power button and swiping to turn it off.
6. Power on the device again.
7. At this point, CSI and MA or CSI and DIAG logging should be enabled, depending on which device you're using.

I made this thought this might help, let me know if I need to revise

Step 1:

Make sure your phone is connected to Wind turn off iMessage and FaceTime

Step 2:

1. Dial: *KOOL*CSI# (*5005*274#) and hit Dismiss button.
2. Dial: *KOOL*DIAG# (*5005*3424#) and hit Dismiss button.
3. Reboot Phone

Step 3:

1. Turn iMessage on
2. Dial: *KOOL*STATE# (*5005*78283#)
3. Press "Reply" (big green button).
4. Enter a description of the problem.
5. Press "Reply" (upper right corner).

Step 4:

1. Sync phone with iTunes
2. Go into the designated folder:

Mac: ~/Library/Logs/CrashReporter/MobileDevice/[Your_User_Name]/Baseband

Windows 7 and Vista:

C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your_User_Name]\Baseband\

Windows 8:

C:\Users\\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\\

3. should be in baseband and should be the first .txt you see

4. Do command+f or control+f and search for 'GSM SMS Point to Point PDU (as hex str):’

5. There will be a very long code underneath - copy the whole code

6. Go to http://theonlinemac.com/wind

7. Paste and submit and wait 5 min

Have you followed the instructions here:

http://www.theonlinemac.com/windhelp

There are 2 pieces that are important for logging:

• The first enables logging - *5005*274#
• The second saves the log so you can download it when you sync to iTunes - *5005*78283#

Once you have iMessage working, you can disable logging with - #5005*274#

I just wanted everyone to know I ported my number yesterday from Rogers. I tried to do the steps Steve provided and was met with failure. Further reading suggested trying a restore, so I did a restore from iCloud, then tried to activate using Facetime as many here suggested.

Sure enough, everything worked just fine. So to sum up my steps as follows:

Reset and Restore your iPhone with ported number

Enable logging on your iPhone:

• Dial: *5005*274# and hit the Dismiss button.
• Turn your iPhone off/on.
• Logging should now be enabled. This only needs to be done once.

Toggle iMessage and facetime:

• Turn iMessage off
• Turn Facetime off and then back on. Facetime will show Waiting for activation...
• Wait about 2 minutes. This allows Facetime to send the activation SMS to Apple and for the reply SMS from Apple to get to your iPhone.

Save the log on the iPhone:

• Dial: *5005*78283#
• Press the black Reply Button.
• Type in a description like ‘iMessage’.
• Press Reply in the top right corner.

Connect to iTunes and Sync:

Watch for ‘Copying diagnostic information’ in the iTunes status window. If you don’t see it, hit Sync again.

Locate the log file:

• Mac OS X:
  ~/Library/Logs/CrashReporter/MobileDevice/[Your Device Name]/Baseband
• Windows:
  C:\Users\[Your_User_Name]\AppData\Roaming\Apple Computer\Logs\CrashReporter\MobileDevice\[Your Device Name]\Baseband\
• The log file is named like: log-bb-2014-05-14-14-04-36-csi.txt

Locate the required string in the log file:

Search for ‘GSM SMS Point to Point PDU (as hex str):’ and copy the string

Paste the hex key into the script at http://theonlinemac.com/wind

Donate a few bucks!

So its basically the same thing, except leave iMessage OFF and only try to activate through Facetime. No idea why this is working for some of us, but as I said I do have a ported Rogers number, unlocked iPhone 5s factory direct from Apple, and the 40 dollar pre-paid plan which I put extra credit on to handle any extra charges for international SMS. Once Factetime does activate turn iMessage back on and everything will work fine!

What an incredible effort for Steve to originally figure this out and then to go the extra mile by hooking his phone up to that script so we can activate. Seriously consider buying this man a beer or at least a coffee. Thanks for all the help here troubleshooting, I hope I have helped with my two cents.