My phone has gone into recovery mode, but I want to save my pictures before I restore it. What do I do?

My phone has gone into recovery mode, but I want to save my pictures before I restore it. What do I do?

iPhone 5

Posted on Jul 19, 2013 8:26 AM

Reply
105 replies

Jul 19, 2013 9:28 AM in response to D1990r

No recovery mode does not mean that the phone is wiped, its has just locked you out. Restoring the phone is what wipes it. I HAVE DONE THIS BEFORE AND IT WORKED. If the prompt message does not come up go to the start menu and click on computer, the device will show up along with the hard drive of the computer. Right click on the device and you will have the option to import pictures and videos. This only works with Windows computer though.

Jul 23, 2013 7:56 AM in response to D1990r

I wish I would have known this before-My phone went into recovery mode the other day after I did an update. Apple restored it getting all my information back but my pictures! I lost them all 😟. Although I dont remember seeing the iphone when I plugged into my Windows. The apple associate told me the "might" come back but have not! Stinks..any last ditch advice?

Sep 24, 2014 2:35 AM in response to Lucky_5

The software linked to here, Mac Fonelab, worked beautifully for me. My iPhone went into recovery mode during a failed update, and by allowing the phone to simply restart with this software, the phone was fully restored (no data loss). Fortunately, I knew better than to initiate a recovery in iTunes prior to attempting the software restart.


YMMV, but this worked perfectly for me.

Sep 30, 2014 2:30 PM in response to bergertime

I had the same problem and the windows solution did not work for me. Note: I did not restore the ipad when the problem initially occured. I used RecBoot (free software for the mac - but I think it works with windows too http://www.hackintoshosx.com/files/download/2596-recboot-2-2-mac/). It detects the device when you connect it to the mac, then gives you the option to remove the device from recovery mode. Once I did this, it opened as usual in iTunes and iPhoto and all data was fine. I guess it must depend on the severity of the issue that has resulted in being put into recovery mode. Mine happened when an error occured during an update to IOS 8. Hope this helps.

Aug 1, 2015 6:52 PM in response to Digital311

Seems like the webmasters edited ALOT of my previous post which basically makes it hard for anyone to follow who doesn't know what they are doing....on the borderline almost useless. So if you've read my previous post, and you aren't 100% sure on what exactly to do, I want to help as many people as possible because I know how frustrating this problem is.

<Personal Information Edited by Host>

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My phone has gone into recovery mode, but I want to save my pictures before I restore it. What do I do?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.