MBA (while unplugged) comes out of sleep mode only to go back to sleep

Question

Level 1

52 points

MBA (while unplugged) comes out of sleep mode only to go back to sleep

Hello esteemed gentlemen,

Have any of you come across your MBA 2013 coming out of sleep mode while unplugged, only to go back to sleep mode again?

I have not noticed this occurring while it's plugged in.

Steps:

1) Make sure its unplugged

2) Allow it to go to sleep mode without user input

3) Awaken it, e.g., button press

4) It turns back on, then all of the sudden it goes back to sleep

5) Awaken again and it appears to operate normally

MacBook Air (13-inch Mid 2013), OS X Mountain Lion (10.8.4)

Posted on Jul 19, 2013 7:45 PM

Reply

Answer 1

Linc Davis

Level 10

209,649 points

Jul 19, 2013 8:19 PM in response to kkwan77

The warranty entitles you to complimentary phone support for the first 90 days of ownership. If you bought the product in the U.S. directly from Apple (not from a reseller), you also have 14 days from the date of delivery in which to exchange or return it for a refund. In other countries, the return policy may be different.

Reply

Answer 2

kkwan77 Author

Level 1

52 points

Jul 19, 2013 8:46 PM in response to Linc Davis

More info, I have password set to trigger immediately after sleep or screen saver begins. When it initially comes out of sleep it doesn't prompt for the password, then it goes back into sleep. Upon the second time awakening it then prompts for the password.

Anyone else come across this?

Reply

Answer 3

kkwan77 Author

Level 1

52 points

Jul 20, 2013 11:27 AM in response to kkwan77

Occurs when plugged in as well.

1) Goes into sleep mode

2) Come back bring it out of sleep, enter password

3) Then goes back into sleep mode

4) Repeat step 2

No one else is seeing this on their MBAs?

Reply

Answer 4

Heeshung

Level 1

0 points

Jul 20, 2013 3:22 PM in response to kkwan77

Resetting the PRAM fixed it for me.

Reply

Answer 5

kkwan77 Author

Level 1

52 points

Jul 20, 2013 3:52 PM in response to Heeshung

Are you by chance using an external mouse and kb? Or using hot corners?

Reply

Answer 6

kkwan77 Author

Level 1

52 points

Jul 20, 2013 4:04 PM in response to kkwan77

Nevermind it's now occurred with an external mouse/kb and without.

Reply

Answer 7

tyshi

Level 1

0 points

Jul 22, 2013 3:34 PM in response to kkwan77

I have been experiencing this exact same issue on my 2013 MBA. I have not tried resetting my PRAM. Did this fix it for you?

Reply

Answer 8

kkwan77 Author

Level 1

52 points

Jul 22, 2013 3:56 PM in response to tyshi

No, resetting the PRAM did not remedy this isssue on my end, still outstanding for me. If enough people report this issue to Apple Care they'll look into it, until then they'll just chalk it up as — "this only affects a small group of users".

Reply

Answer 9

SobiaLab

Level 1

0 points

Jul 22, 2013 5:01 PM in response to kkwan77

Thank God I'm not the only person having this issue.

I hope this gets fixed soon.

Reply

Answer 10

kkwan77 Author

Level 1

52 points

Jul 22, 2013 7:14 PM in response to SobiaLab

I'm glad I am hearing more people coming across this issue and it's not a fluke issue.

Best thing to do is contact Apple support on this, the more people reporting this, the higher likelihood they'll actually address it.

Reply

Answer 11

Heeshung

Level 1

0 points

Jul 22, 2013 8:54 PM in response to kkwan77

I originally had the i5/4GB 13" MBA which is when I first discovered this issue. I switched to an i7/8GB MBA (because I wanted the hardware, not because of the issue), and the same thing still happens.

However, on the new machine, resetting the PRAM has seemed to work as well, as I mentioned before.

Reply

Answer 12

Jul 22, 2013 9:48 PM in response to kkwan77

I took my machine in to a Genius Bar, and they told me that this issue was likely connected to the Wifi issue. I used to have this problem, but haven't since installing the newest update (which hasn't fixed the Wifi issue for me, unfortunately)

Reply