Image Capture doesn't recognize iPhone?

Question

Image Capture doesn't recognize iPhone?

I'm not talking about iTunes or iPhoto so lets not discuss them unless they are somehow affecting Image Capture on my iMac from operating properly. Image capture instantly recognizes my Epson scanner when I plug it in and power it up. Using my iPhone with the apple cable to my Belkin USB device... it used to work fine but with every succeeding upgrade to the OS, it seems to work less and less. Sometimes it takes 30 minutes of connection before it finds the iPhone in Image Capture. If this is such a buggy app, why does Apple allow anything but scanners? So here's the situation:

1. Both iTunes and iPhoto instantly recognize my iPhone.

2. Image Capture works... because it recognizes my scanner instantly.

3. Image Capture maybe recognizes my iPhone being connected after 30 minutes... sometimes it refuses altogether to recognize the iPhone.

Can anyone offer a solution or explain what is going on? I prefer extracting both still pictures and video clips from the iPhone using Image Capture. You can't email movie clips from iPhoto, but once I have the clips off the phone and on my iMac via Image Capture, its easy to include them in an email.

Thanks in advance for the help.

Airport Express-OTHER, Mac OS X (10.6.8), iMac, MacBookPro, iPad, iPhones

Posted on Jul 21, 2013 8:46 AM

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Answer 1

Jul 21, 2013 8:49 AM in response to LightningMike

Any difference when connecting your iPhone direct to a USB port on your Mac - not connected to a USB device or HUB as a go between?

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Answer 2

Jul 21, 2013 9:19 AM in response to Allan Sampson

OK... I just tried that, directly connected to the back of my iMac. I closed ImageCapture, pulled the USB end out of the Belkin Hub, plugged it into an open USB port on the back of the iMac and it found the iPhone in about 3 minutes which is tolerable.

Thanks for that tip. So is this the best it can be?

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Answer 3

Jul 23, 2013 1:25 PM in response to LightningMike

Well guess what... it worked once. Refuses to recognize that my iPhone is connected but I can hear the charging ding every time I pull the cord from the iPhone. So this did not really help me other than once. Google this problem and it seems to happen to a lot of people.

So if someone has another work-around for this glitch, lets hear it. Really aggravating to NOT be able to pull pictures off the phone like I used to.

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Answer 4

Frede_1

Level 1

0 points

Oct 25, 2013 10:24 AM in response to LightningMike

Same problem here. It used to work fine and just stopped working. I've resolved to using Dropbox for transfer. The iPhone app will stream to your Dropbox folder on the computer. This way you don't even need the cable. Anyway, this work-around works for me.

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Answer 5

Oct 25, 2015 3:52 PM in response to LightningMike

For me, iTunes sees my iPhone, but neither Image Capture nor Photos sees it. Both Image Capture & Photos see my iPad. I suspect the problem occurred when I took my mount with me for a weekend at a hotel. I made sure to plug it back into the same port it was on before when I came back.

iTunes seems to be able to do everything fine with my phone.

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Answer 6

dknudsen

Level 1

10 points

Nov 19, 2015 3:35 PM in response to LightningMike

I believe I have found a solution.

It was after upgrading from a 5s to a 6s that it stopped working for me. I had not yet upgraded my wife's 5s (that's tonight's project), and hers was still connecting, so I could compare our settings to look for something different.

Here it is:

On your iPhone: Settings > Photo & Camera > turn on My Photo Stream ("Automatically upload new photos and send them to all of your iCloud devices when connected to Wi-Fi."

Then, unlock your iPhone, open Image Capture, and connect to the computer. Not sure how sensitive the exact order is, but that's what worked for me.

BTW: This seems totally counter-intuitive to me. I figured that I wanted to back up my photos to my iMac, and not to iCloud, so I left this 'Off.' Turning it on made the difference.

Cheers!

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Answer 7

Dec 31, 2015 7:45 AM in response to LightningMike

Hey everyone! I just solved this issue (1) with not being able to see your iPhone in image capture.

You *must* turn off "iCloud Photo Library" under Settings//Photos & Camera to be able to see your iPhone in image capture when connected to your Mac via USB.

This allows your to BULK DELETE photos on your iPhone and *may* work to bulk delete via PHOTOS.

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Answer 8

Jan 13, 2016 12:41 PM in response to nnmedicine7

I still can't find my photos after turning off iCloud Photo Library on my iPhone 6 plus running iOS 9.2 from my mac. I have to plug it into my PC to get my photos.

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