Breaking Bad Season 5/Final Season

Season pass notification sent from apple once 508 was available for download. Note: it states latest not last. It also states you will receive new episodes if you purchased Season Pass.

"The latest episode of Breaking Bad, Season 5 is now available for you to download. Click here and it will begin downloading after you have signed in to iTunes. You can also go to the Store menu and select Check for Available Downloads (or select Check for Purchases in iTunes 7).

If you purchased your Season Pass on Apple TV you will automatically receive new episodes if your iTunes Store password has been saved. To manually check for new episodes, select Settings from the main menu, then select Downloads, and Check for Downloads.

1. Gliding Over All

2. Inside Breaking Bad: Episode 508 "Gliding Over All" Wrap Up

To stop receiving email notification of new episodes, click here to edit your Account preferences.

Warm regards,

iTunes Store Team"

You could have stolen it, just say'n. that what I will do.

Further inquiry and reply from apple below. I'll keep you posted on any results.

A.,

The Itunes Store is a store, and I purchase items from the store as advertised by the store (just like Home Depot, Best Buy, The Apple Store, or any other commercial platform/store). Itunes is the content provider to me, especially on a locked platform like Apple TV. If iTunes Store advertises retail content that I purchase for delivery from iTunes, and then iTunes Store has difficulty purchasing/acquiring the content I've purchased, it's iTunes Store's problem with the wholesale content provider. I purchased a retail product from iTunes Store, and I expect the retail product to be deliviered. I appreciate that you understand my point, but I would like action taken. Can you please pass our conversation up to a supervisor or management level associate for further review and corrective action?

I still expect that I will receive all remaing episodes of Breaking Bad Season 5 to complete the season as advertised at the time of purchase. The episode that I intially noted had not downloaded is titled "Blood Money" (epsiode 9 of 16 in Season 5), not "Dead Freight" (episode 5 of 16 in season 5). I think you may have confused the episode labeling and included numbering of the bonus material from the first half of season 5. Our conversation is starting to feel "shifty", and it's a little frustrating. I would appreciate a review and reply by a supervisor or management.

When can I expect the situation to be corrected?

Thanks,

-Andy C

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On Wed, Aug 14, 2013 at 10:09 AM, iTunes Store <iTunesStoreSupport@apple.com> wrote:

Dear Andrew,

Thank you for contacting iTunes Store Customer Support. My name is A. I am glad to help you today.

Thank you for your reply. I understand your point, but I would like to highlight however that the iTunes Store is a commercial platform and the titles of the seasons and how these seasons are released are ultimately the responsibility of the content providers. I strongly encourage you to provide your comments regarding this issue using the link I sent you in my previous email. To make things easier I send it again:

http://www.apple.com/feedback/itunesapp.html

Regarding the episode 9 that you have mentioned in your first email, I have reviewed your account and noticed that this episode (Dead Freight) has successfully been downloaded on your account. Please let me know if there are any issues with this download so that I can assist you further.

Have a nice day!

Sincerely,

A.

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww/

Thank you for allowing me the opportunity to assist you.

When purchased, the price included all season 5 episodes per the product

placed on the shelf in your digital store. I did not buy the season from

the studio, I bought the season from ITunes. It is up to ITunes to provide

the product I bought. Please release the remaining episodes to my account

and to all others that bought the season from iTunes.

The creator of the TV show, AMC, and ITunes all identified the recently

released episode as episode 9 of a planned 16 episode season 5. I expect

all 16 episodes to be released to season 5 season pass holders.

Please correct this situation as soon as possible. If I had bought the

season from the studio, I would take up the issue with the studio. ITunes

is responsible for providing the season as advertised at the time of

purchase.

When can I expect the situation to be corrected?

Sincerely,

-Andy C.

On Aug 13, 2013 1:00 PM, "iTunes Store" <iTunesStoreSupport@apple.com>

wrote:

> Dear Andrew,

>

> Thank you for contacting iTunes Store Customer Support. My name is

> A. I am glad to help you today.

>

> I understand that you did not receive the remaining episodes from the TV

> show Breaking Bad, Season 5 as it has been separated into two sets. I am

> glad to assist you today.

>

> Andrew, as the TV Studio of Breaking Bad, Season 5 has provided the

> episodes to iTunes Store as the "Breaking Bad, The Final Season", you will

> need to purchase the second half of the season. I am really sorry for the

> inconvenience that has caused. For more information you can visit:

>

>

> https://itunes.apple.com/us/tv-season/breaking-bad-the-final-season/id665386598

>

> Apple recognizes that no one is better qualified to provide feedback about

> iTunes than the people who use it.

>

> I encourage you to use the iTunes Feedback page to submit your comments:

> http://www.apple.com/feedback/itunesapp.html

>

> Your efforts to share your feedback are very much appreciated.

>

> Have a nice day!

>

> Sincerely,

>

> A.

> iTunes Store Customer Support

> http://www.apple.com/support/itunes/ww/

>

> Thank you for allowing me the opportunity to assist you.

>

>

<Edited By Host>

Please keep us updated on the outcome. I can't get over how badly Apple is handling this. They are taking zero responsibitly for what they sell in the store and blaming others for the problems. As my house turns to the internet for all TV services this is going to force me away from iTunes.

Patrick

It REALLY seems like what Larry Ellison said about Apple without Steve Jobs is true - http://www.cbsnews.com/video/watch/?id=50152857n

Anyhow, this is what I got from Apple - they are determined to NOT take responsibility:

My name is Chris with the iTunes Store Customer Support team. I understand you're concerned about a recent season release split into two parts. I'm more than happy to provide some information regarding this matter as I know how this could be confusing.

If an item is re-released, or a show is split into two offers, this is the choice of the Content Providers themselves and not Apple or the iTunes Store. This occurrence is not exclusive to the iTunes Store as Breaking Bad is being offered in this manner across several different venues.

For a more in-depth explanation as to why Breaking Bad has been split into a "Breaking Bad Season 5" and "Breaking Bad the Final Season" option, both presented as separate purchases, you will want to contact the Network or Content Provider directly.

AMC can be contacted here: http://www.amctv.com/contact

AMC Email: amccustomerservice@amcnetworks.com

As well, you may wish to submit feedback directly to the iTunes Store regarding this matter:

http://www.apple.com/feedback/itunesapp.html

Again, although a products distribution is determined by the TV Show and Network, the more comments and reports we have on a particular topic, the more likely change is to come about.

Thank you for being an important part of the Apple family.

Sincerely,

Chris

iTunes Store Customer Support

http://www.apple.com/support/itunes/ww

Thank you for allowing me the opportunity to assist you.

I'll say this one last time to apple. It's simple, you advertised season 5 (all episodes) and we bought it. If the content provider changed their minds you tell them it is too late or you honor the agreement you made to us and pay for it yourselves. If you made the mistake in your advertising than you pay for the mistake. 100% it wasn't our fault so we should not pay for it.

Having said all that, I have no expectation of anything from Apple and I just won't buy through iTunes in the future.

Itunes finally offered me a credit for two «videos», meaning mostly videoclips and excluding some episodes from certain series. Which I politely declined, as I want a full refund.

I don't have much to add except I'm upset as well. I just opened iTunes and my Breaking Bad Season 5 purchase CLEARLY says 18 Episodes. iTunes is the worst in so many ways.