BootCamp Stuck on "Downloading Windows Support Software"

Question

Level 1

13 points

BootCamp Stuck on "Downloading Windows Support Software"

Hello all. I am trying to install Windows 7 using bootcamp however it keeps getting stuck on Downloading Windows Support Software. The loading bar gets about half way and then stops. I have done this before however I used a blank CD to copy the support software onto and I tried doing the same thing this time around however bootcamp would not let me so I am stuck with using a USB. I have tried restarting my computer however that did nothing. Any advise would be appreciated. Thanks.

MacBook Pro, OS X Mountain Lion (10.8.4)

Posted on Jul 24, 2013 6:50 AM

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Answer 1

mende1

Level 10

93,624 points

Jul 24, 2013 6:53 AM in response to mtader

Sometimes, Boot Camp Assistant can't download the Windows support software. I suggest you to download the drivers from the Apple website depending on the MacBook Pro model you have and the Windows version you want to install.

Check which Boot Camp version you can use in your MacBook > http://support.apple.com/kb/HT5634 Then, download Windows support software from one of these links depending on the Boot Camp version you use:

- Boot Camp 4 > http://support.apple.com/kb/DL1630?viewlocale=en_US&locale=en_US

- Boot Camp 5 > http://support.apple.com/kb/DL1638?viewlocale=en_US&locale=en_US

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Answer 2

mtader Author

Level 1

13 points

Jul 24, 2013 7:09 AM in response to mende1

Thank you that helped me get pass the downloading screen however i've come across a new problem. When I click install, it says the installer says disc could not be found. I have a USB drive in my Mac and it has the Windows ISO image on it. Any help on this? Thanks.

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Answer 3

mende1

Level 10

93,624 points

Jul 24, 2013 7:11 AM in response to mtader

You can only install Windows with a USB drive in one of these computers:

- MacBook Pro with Retina display.

- Mac mini (Mid 2010 and later).

- MacBook Air.

- iMac (Late 2012).

If you haven't got one of these, you can't install Windows using a USB drive. Burn Windows in a DVD

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Answer 4

mtader Author

Level 1

13 points

Jul 24, 2013 9:59 AM in response to mende1

Ok. I installed the Windows ISO image I had onto a DVD and got windows to install. The only problem I have is I do not know how to install the Apple Support Software that I have on my USB Drive. The first time I put it into my computer (when running Windows) It said "Installing USB drivers" However after that nothing happened. I can't find where to open the USB drive. It is as if it is not even in the computer.

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Answer 5

mtader Author

Level 1

13 points

Jul 24, 2013 10:17 AM in response to mende1

I tried repluging the USB drive multiple times however it still does not come up. When I try to open internet explorer it says I can't connect to the internet because I do not have the correct drivers. I have tried using both WiFi and plugging a internet cable into my computer however both do not work.

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Answer 6

mende1

Level 10

93,624 points

Jul 24, 2013 10:19 AM in response to mtader

Start in OS X holding the X key while your Mac is starting. Then, insert the USB drive and access to it in Finder. Choose all the content of the USB drive pressing Command and A keys, right-click them and choose Burn. After that, insert a DVD and burn them. Finally, start in Windows and install Windows support software

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Answer 7

robarooo

Level 1

8 points

Dec 8, 2013 10:23 PM in response to mtader

i know this is an old thread but the reason why you can't see your USB drive when you switch to windows is almost 99% likely that you formatted in the Mac OS file system that is not supported by Windows. You must format that USB drive in MS FAT or NTFS.

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Answer 8

mende1

Level 10

93,624 points

Jul 24, 2013 10:01 AM in response to mtader

To install the Windows support software, open Windows Explorer and choose Computer in the sidebar. You will find the USB drive listed, so double-click it and run the installer

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Answer 9

mtader Author

Level 1

13 points

Jul 24, 2013 10:10 AM in response to mende1

Its not there. All I see is the local disk and DVD RW Drive

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Answer 10

mende1

Level 10

93,624 points

Jul 24, 2013 10:11 AM in response to mtader

Replug the USB drive. Do you see it now? If not, simply open Internet Explorer and download the Windows support software from one of the link I gave

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Answer 11

mtader Author

Level 1

13 points

Jul 24, 2013 11:30 AM in response to mende1

Thank you. Everything installed fine. I still cannot get my USB stick to function but that a problem for another day 🙂. Thanks for helping me with all the issues I had it is greatly appreciated!

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Answer 12

mende1

Level 10

93,624 points

Jul 24, 2013 11:38 AM in response to mtader

You are welcome

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