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Question: HELP!! iTunes error 9006?!

Okay, I forgot my iPhone passcode so Im trying to restore it.

But halfway after its done when it says 'iPhone Software Updating (processing file)'' The error pops up saying

''There was a problem downloading the software for the iPhone ''iPhone'' A unknown error occured (9006).

Make sure your networks settings are correct and your network connection is active, or try again.''

I tried like 10 times and the same thing keeps happening!

My network settings are active and connected, I made sure all the firewall and everything was off,

restarted my computer, changed the control pannel LAN settings, everything.

Nothing works! :/

PLEASE HELP!

THANK YOU!

iPod touch

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Answer:
Answer:

The following comes from the article linked under it:


Error 2, 4 (or -4), 6, 1000, 9006

  1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
  3. Verify that access to ports 80 and 443 are allowed on your network.
  4. Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
  5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
  6. Restore your device while connected to a different network.
  7. Restore using a different computer.

http://support.apple.com/kb/TS3694

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Question marked as Helpful

Jul 1, 2015 2:14 AM in response to sberman In response to sberman

Yeah I call BS on this reply


I started this download (8.4) on my phone this morning (selected "Download Only") and it got about half way before I had to go out. So I unplugged the phone and left. When I got back it showed *no errors* but it was still about halfway and the download time estimate had doubled from about 2 hours remaining to 4 hours. This is on a Win 7 PC by the way.


Plugged in again, and nothing changed. But then iTunes prompted to update *again* so I went through the same process, accepting the T&Cs and so on, and then watched as it tried again. Error: couldn't contact the server. But the original download status was still there.


Went into the progress bar window and clicked to "pause all" then once it had paused I clicked to "restart all". After a while it started downloading - *MUCH, MUCH* slower than before (estimated time to complete 23 hours+) but it made progress. Until a few tens of MB, then the above error.


So, I doubt very much it has anything to do with security software (especially since I have had the same AV since I first downloaded IOS updates, probably since the first 8.x)

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Question marked as Apple recommended

Jul 27, 2013 9:17 PM in response to Kellyxx In response to Kellyxx

The following comes from the article linked under it:


Error 2, 4 (or -4), 6, 1000, 9006

  1. Follow Troubleshooting security software. Often, uninstalling third-party security software will resolve these errors.
  2. There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. Your default packet size being set incorrectly can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
  3. Verify that access to ports 80 and 443 are allowed on your network.
  4. Verify that communication to albert.apple.com or phobos.apple.com is not blocked by a firewall, or other Internet security setting.
  5. Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps underAdvanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations.
  6. Restore your device while connected to a different network.
  7. Restore using a different computer.

http://support.apple.com/kb/TS3694

Jul 27, 2013 9:17 PM

Reply Helpful (17)
Question marked as Helpful

Jul 1, 2015 2:14 AM in response to sberman In response to sberman

Yeah I call BS on this reply


I started this download (8.4) on my phone this morning (selected "Download Only") and it got about half way before I had to go out. So I unplugged the phone and left. When I got back it showed *no errors* but it was still about halfway and the download time estimate had doubled from about 2 hours remaining to 4 hours. This is on a Win 7 PC by the way.


Plugged in again, and nothing changed. But then iTunes prompted to update *again* so I went through the same process, accepting the T&Cs and so on, and then watched as it tried again. Error: couldn't contact the server. But the original download status was still there.


Went into the progress bar window and clicked to "pause all" then once it had paused I clicked to "restart all". After a while it started downloading - *MUCH, MUCH* slower than before (estimated time to complete 23 hours+) but it made progress. Until a few tens of MB, then the above error.


So, I doubt very much it has anything to do with security software (especially since I have had the same AV since I first downloaded IOS updates, probably since the first 8.x)

Jul 1, 2015 2:14 AM

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Question marked as Helpful

Dec 7, 2015 1:36 PM in response to Kellyxx In response to Kellyxx

It's utter ** that Apple cannot even provide resume support on a download that is 2GB in size. I tried this morning to update my Dad's iPhone to 9.1 it got to 987Mb of 2GB and then gave me error 9006.

User uploaded file


<Edited By Host>

Dec 7, 2015 1:36 PM

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Sep 23, 2016 11:27 AM in response to dwight236 In response to dwight236

Oh come on Dwight!

1. Neither the cable nor USB port has anything to do with downloading software using iTunes, which connects from the computer to Apple's servers and stores the binary on the computer, *then* pushes it down to the mobile device

2. I doubt I have *ever* had an IOS update download first time, and rarely on the second attempt. Usually on the third it will work (without changing cord or USB port). You're not going to tell me this is not an Apple Server issue, when I continue to be able to download anything I like from any other site, with very few exceptions.

Sep 23, 2016 11:27 AM

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Sep 23, 2016 1:14 PM in response to ChrisBedford In response to ChrisBedford

Just so you know it plays a significant part in downloading. I encounter this issue with customers on a daily basis. A large percent of thiserror has to do with the computer itself or the cord attached throw this unknown error in iTunes. Most cases we advise changing the cord or USB port. Or trying a different computer altogether. Cause it is not iTunes nor iOS device based.

Sep 23, 2016 1:14 PM

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Question: HELP!! iTunes error 9006?!