Urgently need VIBER help!

Question

Level 1

8 points

Urgently need VIBER help!

A friend of mine is out of town and I have been periodically texting him through Viber. He is out of town and has no service, so the messages say "sent" but not delivered. I just got a new iphone and my viber messages didn't sync over, but the phone number is the same even though I had to make a new viber account so he should still be able to viber me. These messages were "sent" but not "delivered", and because it is a new account I will not be able to see if they went through. It is very important that all of these messages will be seen by my friend once he gets wifi! Please please please answer and let me know if this should happen! Thank you.

iPhone 4S

Posted on Jul 28, 2013 7:19 PM

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Answer 1

Nomce

Level 1

4 points

Apr 8, 2017 6:12 PM in response to sbg48

I already have my viber set up on my existing phone and after few minutes I just got disconnected from viber. I tried to enter again and my account was not there anymore. Even worse when i tried to set it up for the second time, i just received an error and that's it. I couldnt set it up either from my PC.
I tried with different phone number. The same thing happened. I enjoyed my viber for couple of minutes and it's gone.
Could you please help me to solve this issue?

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Answer 2

Jul 28, 2013 7:49 PM in response to sbg48

You'll need to contact Viber support.

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Answer 3

sbg48 Author

Level 1

8 points

Jul 28, 2013 9:24 PM in response to Templeton Peck

I couldn't find contact info anywhere! I don't think it's public. Do you have a number or email?

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Answer 4

Jul 28, 2013 9:28 PM in response to sbg48

Going to viber.com and clicking on the Support link didn't work?

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Answer 5

sbg48 Author

Level 1

8 points

Jul 28, 2013 9:37 PM in response to IdrisSeabright

Think I found it, thanks. But still anyone who knows the answer please let me know!

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Answer 6

Aug 2, 2013 7:24 AM in response to sbg48

Their support email address is support@helpme.viber.com

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Answer 7

Aug 2, 2013 7:31 AM in response to IdrisSeabright

The Contact Viber Support page is buried in their website. It is easier to find it by googling it than to look for it on the viber.com website. To report a problem, you have to go to http://helpme.viber.com/Knowledgebase/Article/View/292/21/contact-viber-support

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Answer 8

Aug 2, 2013 7:37 AM in response to RetroUltraModern

There's a support link at the top of the main page. It's not buried anywhere.

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Answer 9

Aug 2, 2013 1:03 PM in response to IdrisSeabright

That support link gets you to a list of FAQs and articles. After clicking that link, how would you then send your question to to get a response from the support team?

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