Stopped - ‘Reading pixels’ failed,

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Level 1

11 points

Stopped - ‘Reading pixels’ failed,

Only about a third of the page is printed. HP Customer service found that the problem is not the printer. This failure only occurs with Pages documents. Any advice?

Posted on Jul 29, 2013 8:15 AM

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Answer 1

Jul 29, 2013 9:57 AM in response to James Clark3

Do you think any real details might help isolate the problem? Whatever that is.

eg What version of Pages, OSX, Printer model, what Printer you have chosen in the Printer dialog, which third, top side, left or right etc.

I am curious how HP Customer service would find anything, from where they are sitting in Mumbai.

You don't by any chance have Menu > Insert > Comment turn on? That uses space on the left of the page.

Peter

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Answer 2

James Clark3 Author

Level 1

11 points

Jul 29, 2013 2:02 PM in response to PeterBreis0807

Thank you Peter for your suggestions.

The problem is solved, more or less. Actually, the lady in India referred me to a terrific young man in the Philippines who spent a lot of time with me, taking over my computer screen. In the end, he found the problem was not the printer since it would print whole pages prepared by software other than Pages.

So I called Apple support and we discovered that I could print other documents prepared with Pages BUT NOT THE ONE I WAS WORKING ON. I had to remove five graphics to reduce the size of the file. That spoiled the document. After hanging up I discovered an option under File "Reduce File Size." Using that allowed me to print my original document but the graphics were a lower quality than I wanted.

Fortunately, I am retired but spending a half day on this was not what I really wanted to do.

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Answer 3

Jul 29, 2013 2:54 PM in response to James Clark3

You didn't need to use the reduce file size option which does indeed reduce it to very low resolution.

It sounds like you used oversize images. You can easily reduce those to the requisite 300dpi at the size you want in Preview.app's Tools menu. That will probably both print and give you the quality you want, assuming you have not gone overboard with rotated images, with drop shadows, transparency, reflections etc.

Inkjet printers can only manage so much, but OSX should have rasterised the file for the printer, if you had the right Printer software installed

Peter

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