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iPhone hacked or virus! Text messages gone and phone freezing!

CALL APPLE SUPPORT ASAP IF YOU HAVE THIS ISSUE!!!! They don't respond to these discussions!

(800) MY-IPHONE (800-694-7466)


My wife and I woke up this morning with a text message on both our iPhone 5 and 4s (running on Sprint) for $10 for Microsoft Office. We did not click on the text, but our text message app crashed. Then our texts disappeared and reappeared after rebooting, and we deleted the suspicious text but could not access any of our other texts.


It has been hours later and we can't text and our messages are there and then gone, our phone keeps on freezing on other apps, and my iPhone 5 screen is flickering. We both received another $10 Microsoft Office text and were able to delete it again.


We have rebooted, turned off, let the phone rest 30 minutes off, etc. and our phones are still worthless. They appear to work for a while and then start acting up again.


I called Apple (800) MY-IPHONE (800-694-7466) and spoke to a senior customer assistant, Brittney, who said I was the only person reporting this problem. I told her there were threads here with the exact same issues and she told me they don't respond to problems reported here since it is just a discussion board and only do something if you call them. She suggested for me to do a full restore to factory setting on my phone but showed no real concern why this happened to our phones...


Our phones either have been hacked or have a virus and this is a huge issue! If you have this problem, please call Apple ASAP.

iPhone 5

Posted on Jul 29, 2013 8:51 AM

Reply
39 replies

Jul 29, 2013 10:28 AM in response to PappyDoc

I got the same text this morning. I did not open the text, but my phone was inoperable for about 30 minutes. As soon as I was able to open my Text app, I swiped the spam text to delete it. Once it was deleted, my phone went back to normal again.


So basically an unopened spam text totally crapped out my phone. w.t.f.???!


fyi - my iPhone 4s is up to date on iOS 6.1.3, not jail broken, and I'm on Sprint.

Jul 29, 2013 10:42 AM in response to PappyDoc

I am running the newest OS, 6.1.3, as is my wife.


No text message should cause an iPhone to be nonfunctional, so yes, this is a serious Apple flaw that needs to be fixed ASAP.


Imagine a world where a SPAM text to your phone knocks out your texting ability and results in having to do a factory restore. Oh wait, it is already happening!!! Seriously, better watch Apple stock if this get out to the real world... This OS has a serious vulnerability and I can't believe Apple is not responding.


Phone still messed up but waiting to do a restore until after I hear what is happening...

Jul 29, 2013 11:21 AM in response to PappyDoc

i was having this same issue and I just fixed it fully. I got a text msg some time this morning and when i tried to open the message app didnt work. I kept getting a blank a screen. After playing with the phone for a few good hours i was able to fix it. I'm not sure if you need to reset the phone becuase i did that before doing what actually fixed the issue but i would suggest to reset it on top of the follwoing:


1- Go to Setting > Message

2- Turn Off all the options.

3- Stop the app from running: By clicking twice on the home botton and closing the app from there.

4- Reboot the phone

5- run the Message App

6- click edit and delete the message

7- Close and stop the app again

8- reboot phone.. and it will work just fine again.


My suggestion is at this point reset the phone just incase to be sure that is clean.


In my opinion, it is not a virus and it is not hacking anything. the text message it comes from an email form, and the app doesnt understand HTML formatting.


I'm attaching few screen shot to help understand the situation


Blank Screen:


User uploaded file


Message to delete is the second one:


User uploaded file

Jul 29, 2013 11:35 AM in response to aamg37

This is a seemingly appropriate temporary fix; but the larger issue is that the Message app should not respond to malformed XML/text message by crashing. This is a clear unhandled exception, and if all it takes for the app to crash is a syntactical error within the text message payload the results are easily repeatable/exploitable by malicious code.

Jul 29, 2013 11:54 AM in response to PappyDoc

in my opinion, the phone gets affected bc you have the alerts, so the alert was trying to read a portion of the message which is been executed by your phone. So your phone was trying to do the same thing that you and everyone else was trying to do - to run the app. So you are taking memory, processing time to attend to run the app with no luck. So that is why I decided to turn off everything before executing the app.

Jul 29, 2013 11:56 AM in response to PappyDoc

the aamg37 procedure did not work, I have been on phone with Apple for one hour, they know this is serious, and are working with sprint to lock down the problem,


they are only saying a factory reset will work, and YOU CANNOT restore from your back up because you are just putting the virus back on the phone. The only other option is replace the phone throught Apple Care or new phone from sprint

Jul 29, 2013 11:57 AM in response to aamg37

aamg37- that's a good interpretation, the behavior was reminscent of apps with memory/processing problems.


I attempted to report the bug through the Apple Developer Bug Reporter, but the site is currently down as Apple continues repairs on the Developer site having been recently hacked. I emailed devbugs@apple.com about the problem, but, who knows how often that gets checked.

Jul 29, 2013 3:55 PM in response to breckenridge4daze

It seems that you are right, the common denominator here is Sprint. I would surmise that these are not SMS text messages but are cell carrier messages and Sprints system has been hacked. This occurs ocassionally and you should contact Sprint and inform them of the time of the message as closely as possible.


A message of this sort that is corrupted could indeed freeze a smartphone for a period and would not be possible to delete. I have yet to see anyone with a different carrier reporting thes. I have not checked Sprints website to see if they have posted something on it.

iPhone hacked or virus! Text messages gone and phone freezing!

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