I have recently perchased The Bourne Identity from the itunes store. I also have this movie on disc.
There are parts in the movie in different lanugages, on the DVD version english subtitles appear. This however does not happen when I watch the version I bought on itunes.
Turning on closed captioning or english subtitles gives me subtitles throughout the whole movie which I do not want. How can I resolve this issue?
Windows 8
Hello beccaday,
I would report this problem to the iTunes Store support directly.
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933.
To report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase, follow these steps:
- Find the email receipt for your purchase.
- Click Report a Problem under the app that is having the issue.
- When prompted, enter the Apple ID and password you used to purchase the item, then click Report a Problem.
- Click Report a Problem next to the item you are having an issue with.
- From the Choose Problem dropdown menu, choose the appropriate issue.
- Follow the onscreen instructions and—if prompted—type a description of the problem into the text field.
- Click Submit to have your issue reviewed.
All the best,
Sterling
This is helpful except I am playing the film via my itunes on my desktop and then on the videos app on my ipad, will this still work though?
Thanks Becca
Foreign Dialogue Subtitles in English Audio Track
