You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My friend just got an iPhone 5 on T-Mobile, but she can send iMessages to me, but I can't send iMessages to her. Both devices have iMessage activated with checkmarks on both the phone number and apple ID email address. We both have tried resetting the devices and turning off/on iMessage. Is there a way to fix this problem?
iPhone 5, iOS 6.1.4
That does not work. She can send iMessage and I can send iMessage to another friend, but not her.
Are you both sharing Apple ID?
No, completely different Apple IDs. She had an Android device previously, then she swtiched to iPhone today; however my iPhone is not able to send an iMessage to her address.
On your friends phone: Setting > iMessage > OFF > ON
OP stated that they both already tried toggling iMessage Off/On.
<Nevermind, maybe he changed the post after you posted your suggestion.>
Message was edited by: TJBUSMC1973
Yes, we have already done so. I have updated the question description.
No, that was before his suggestion. 🙂
Are you sending iMessages to an email address or her phone number? If an email address, on her phone:
Settings > Messages > Send & Receive > you can be reached by iMessage at > set correct address
I am sending to her phone number. All of the possible recieve addresses have been selected.
All of the possible recieve addresses have been selected.
None of them will work if not set as receive addresses in her settings.
What happens when you send to her phone number?
The message sends as a text message if I send to her phone number, as I have been. I have attached a screenshot of her iMessage settings.
doing.
If the phone is brand new, the activation process may not have completed
https://supportprofile.apple.com/MySupportProfile.
Does her phone show up there? If not, she can't receive iMessage
She can send and recieve iMessages. I can iMessage to her phone number from my Macbook Pro, but not from my iPhone.
bluebuury wrote:
She can send and recieve iMessages. I can iMessage to her phone number from my Macbook Pro, but not from my iPhone.
Any particular reason you didn't mention this before?
"not from my phone" - does that mean from all locations, cellular data network and WiFi (and all WiFi networks?
iMessage acting weird?
