Ipad mini screen cracked by itself

I'm not suprised they will not treat it as a defect. Anyone looking at this would quickly surmise from the damage pattern that it is from an impact.

Perhaps your household insurance will cover the cost of a replacement, it certainly doesn't look like a manufacturing defect from here.

tt2

Not accusing you of anything. However, I've worked with electronic devices for decades, and have seen a lot of screen breakage on everything from CRTs to iPhones and iPads. That includes impact breakage and glass defects (yes it does happen, but quite infrequently). That breakage pattern is very unlikely to be the result of a defect in the glass and appears, just based on the evidence you have presented (your photo), to be the result of an impact. Aside from consulting your insurance company as turingtest2 suggests, you might try a trip to an Apple Store and talk with someone in person. Perhaps it appears a little different to the naked eye.

If you do it yourself you will void the warranty and any further suppoert from Apple,so if that is OK ,go ahead

or take it to an Apple Retail Store genius bar and let the technical guys see it and you will then get a definitive answer

Hint if you do,these guys are human try not taking the attitude in to the store with you

Suit yourself ,we are all users here and with no relevant Apple presence .

You have been advised what to do so either follow it or ................what ever

So far it has been my experience that the only attitude that Apple people have is helpful.

You on the other hand don't have such an atitude hence the reason for Peter's suggestion.

Allan

You really need to take the Mini to an Apple store genius bar and have the techs look at it. I would have to agree with James Ward that the damage pattern is not the kind that is produced by spontaneous fracture. Had an automobile windshield do that and the failure was from a point on the edge propogating as a single line. Spontaneous failure has to have a stress point to cause the initiation of the failure. As an engineer I find it hard to believe a failure can occur spontaneously with that kind of fine splintering...that is a result seen from an impact of some sort.

But do take it to an Apple store genius bar and have it examined, get an official reading on it.

As given we're simply fellow users here. Irrespective of your account of what happened I suspect that Apple has to deal with a large number of essentially fraudulent claims for warranty replacement. While taking a quick search online for any evidence that this might be a rare, but acknowledged issue, what I actually ran into was threads where people who had damaged their devices were encouraged to visit the store and lie. With this in mind it is likely that occasionaly a genuine claim will be dismissed. I'm sure you can't, but you shouldn't take it personally.

tt2

Honestly, no one here can help you, other than to point out what is obvious from the information you have posted. And frankly no one here really cares about threats to buy products from someone than Apple. It makes absolutely no difference to us what you buy. The only recourse left for you is to take it in to an Apple store where a representative of the company can have a look first hand.

i had a the same incident. I was on my iPad mini and few minutes later I was checking time on it an found it like that???!!! I am 42 years old doctor and will not joke or lie about that

What did you do? Did you take it to the Apple store and what did they say/do about it?

No one will question your veracity, but it helps to hear what the end result was for this. Spontaneous cracks are pretty unusual, but they do occur. User had one recently with the display on a MacBook Pro Retina, so they happen.

Did you go to the DC store or one in MD, like Bethesda or Montgomery Mall?

Sorry for not replying before, some health issues. This weekend, I went to the apple store and they said they can not help me and it is better to call apple care. I am trying to reach anything since yesterday but I am really in a big mess...

Will update you whenever 😟