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ksatterwhite Level 1 Level 1 (0 points)

I've had my MBA for just under a year, and the SSD failed today.  I saw the dreaded white screen.  I took it into an Apple store, and they are having to replace the SSD.  Unfortunately, they didn't have the one I need in stock.  So, it will be a few days.  I'll be lost without my MBA.  LOL

 

Has anyone else had issues with SSD failure on MBA?  I hope this is not a common issue.  Luckily, it is still under warrants.  The part was about $800. 


MacBook Air
  • PlotinusVeritas Level 6 Level 6 (14,715 points)

     

    all HD are prone to failure, both SSD and conventional HD, however it is an extremely rare case that anyone incurs the SSD failure on a Mac.

     

    Your 2012 Air SSD is Toshiba's THNS series, made by Toshiba

     

    Current 2013 models Samsung SSD and also SanDisk SSD, depending on model and GB size.

  • ksatterwhite Level 1 Level 1 (0 points)

    Thanks for the reply.  This is my first Mac.  I have been a lifelong Windows user.  I decided to spend the extra $$$ in hopes of reliability and longevity that others spoke of. Hopefully this is a one time, rare occurrence rather than me getting a lemon.  The cost of the SSD, if were to have to pay for it, would have been just over half of what I paid for my MBA, including cost of warrant. 

     

    Aside from this issue, I have been very pleased with my MBA. 

  • Susan Howard Level 3 Level 3 (725 points)

    Hi, if you don't have Apple Care this may be an oportunity to protect your MBA for two more years.

  • John Galt Level 8 Level 8 (42,190 points)

    The failure you describe is extremely rare; I know of only one other occurrence that was reported on ASC. It was also within the MBA's first few months and replaced under warranty.

     

    The cost of the SSD, if were to have to pay for it, would have been just over half of what I paid for my MBA, including cost of warrant. 

     

    OWC sells replacement or upgraded SSDs for much less than you would have to pay Apple if it were out of warranty.

  • LowLuster Level 6 Level 6 (12,050 points)

    I suggest if you don't already have the Applecare extended warranty that you buy it before the one year standard warranty runs out. You can't buy it after that one year warranty runs out.

     

    As you have found not only do Mac computers cost more then Windows system with the same hardware they are also extremely expensive to fix without a warranty.

  • dwb Level 7 Level 7 (21,760 points)

    LowLuster wrote:

     

    As you have found not only do Mac computers cost more then Windows system with the same hardware they are also extremely expensive to fix without a warranty.

    If you compare apples to apples and oranges to oranges this statement isn't inaccurate. It is only because Asus and other PC manufacturers sell computers at every price point and Apple sells to only a few price points at the top end that it looks as if PCs cost less than Macs. Again comparing similar computer models, PC notebooks and Mac notebooks cost about the same to repair. What you ignore completely is the large number of 3-6 year old Mac notebooks that are still running strong and selling on eBay while 3-6 year old PC notebooks tend to be landfill fodder.

     

    Fanboy talk? Maybe, but consider too that my philanthropic organization refurbishes old computers for charity.

  • LowLuster Level 6 Level 6 (12,050 points)

    Right being that my statement Isn't Inaccurate makes it an Accurate statement.

     

    The company I work for uses both Mac's and Win PCs notebooks. It is up to the individual to chose what type they want to use, most of the time.

    When the IT department need to fix a Mac they have to take it to an Apple store and pay through the nose. With the PCs they order the parts and switch them out.

     

    Since Apple solders the CPU and GPU, in models that have a discrete GPU, and with the Retina and Air models the RAM to the main board to replace a main board is way more expensive then replacing a main board in any other brand of PC. With all PC notebooks, not Netbooks, the CPU and on most of them the GPU is an add-on part that can be switched over to the new main board or those parts can be replaced by themselves if they are the part that has failed.

     

    Not so with any Apple notebook. So the owner has to pony up the cost for parts that haven't failed just because they are soldered to the board.

    dwb wrote:

     

    If you compare apples to apples and oranges to oranges this statement isn't inaccurate.

  • dwb Level 7 Level 7 (21,760 points)

    Always an answer - inaccurate and incomplete as usual - but always an answer.

  • LowLuster Level 6 Level 6 (12,050 points)

    Sorry I have no response for the above.

     

    All the best to you.

  • ksatterwhite Level 1 Level 1 (0 points)

    I do have the apple warranty.  So, I'm covered for another two years. 

     

    I picked up my MBA yesterday. It's good as new.  Since the SSD was replaced, it's like starting off with a new MBA.  I had to reinstall/configure everything. 

     

    Luckily, all my important documents were backed up on Dropbox. 

  • PlotinusVeritas Level 6 Level 6 (14,715 points)

    Awesome news. Luckily your had your files backed up as well

     

    For the future however make sure very important things have at least 2 backups, even 'non important things' you hold dear and not easy to replace.

  • ksatterwhite Level 1 Level 1 (0 points)

    Hopefully this is the last time I have to take my MBA in for service.  Haha

  • aussieinsf Level 1 Level 1 (0 points)

    Here's another SSD failure occurance. The technician I used also mentioned that they took care of a second Apple SSD failure today. So perhaps this issue is not as rare as is suggested.

     

    The SSD on our MacBook Air 13" 2012 failed last weekend while the computer was dorment overnight. The computer could no longer even locate the drive. Took it to a technician who confirmed that the drive could not be accessed and needed replacement. The computer was 1 year and 6 days old and we chose to spend our money on a time machine rather than apple care, so we were 6 days out of warranty but happily had all data backed up.

     

    I took the computer to the Apple Store in San Francisco and spoke to a manager there. I understand I could have purchased Apple Care but my pitch was that most manufacturers will consider covering an unusal and major failure outside of warranty, and this was only 6 days... If I bought a high end appliance and the device suffered a catastrophic failure just outside of warranty I would expect them to work with me. 

     

    Not Apple. No luck. Not even a discount on repair service was offered. They tried to sell me on their repair service and asked what warranty I would get via the technician. I said I don't know but I felt better having them take care of it. I declined their repair and got the SSD replaced via the technician.

     

    Good call. The replacement part comes with a 3 year warranty and was cheaper than the part at Apple and I took the chance to upgrade my storage capacity. 

     

    Contractually Apple had no obligation to me, but I think they were unreasonable and did not make the right decision for their brand reputation, particularly when I found out that a 3 year warranty is available on the replacement part. Where do you draw the line on making exceptions? I don't know, but I think our case warranted an exception.

     

    The lesson I learned from this is not that I wish I had purchased Apple Care for $249 (the repair Apple offered was only $280) but rather than Apple's repair costs, warranty and extended warranty are uncompetitive with third party repair and part options. $350 plus labor got me a new 240Gb drive with 3 years warranty. That is still only what I would have paid if I'd sprung $249 for Apple Care plus $200 extra for a 13" with a 256Gb drive initially.

     

     


  • John Galt Level 8 Level 8 (42,190 points)

    Good call.

     

    Paying $55 too much is a "good call"?

     

     

     

    OK, add $13 for tools if you don't already have them.

     

    Read the link above.

     

    Those seeking assistance should research this site first. There is no better resource anywhere.


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