Macbook Air SSD failure?

quangdx-asobitech wrote:

The fact the firmware upgrade was pulled, I'm blaming that for all the current 2012 MacBook Air SSD failures.

I think so too!

When HD and SSD die in 3-8 months, its called infant mortality.

HD and SSD imediately spike high in mortality-rate % in the 1st few months......then mortality drops down into the basement to negligible....... and slowly creeps up over a few years....... before climbing rapidly upwards. 😊

I still believe that Apple products are of exemptional quality. But we have to admit that there is some flaws in Mid-2012 MBAs. Having mine suffered the same faith, the immature demise of SSD is not acceptable. An action can only be done if this flaws will be acknowledged by whoever is responsible for it. If not enough analysis will be made to rectify the cause of SSD failure, do we expect the same scenario one year after?

Of the countless 1000s of 2012 Airs out there, ....of the handful of people likely aggregating to a grand sum of far less than 0.2%, ....to therefore draw a spurious conclusion regarding a subjective encounter for same (re: SSD failure) cannot be enjoined,.........especially in drawing said conclusion from the handful of said peoples that will , invariably and sensibly congregate HERE on this board to voice encounter with same.

Nobody logically draws conclusions about the "health of society" from inside a hospital waiting room for people with problems,...... nor should same be done here, which is exactly the same milieu, a "electronics hospital" for those with problems.

To see X posts about Y encounter on a board where people come for same and make a sweeping spectrum conclusion,... is a bandwaggon fallacy; or a variant on argumentum ad populum

Make due consideration please in sweeping false generalizations. 😊

Peace

PlotinusVeritas, I've been following the other threads started about 2012 MacBook Air SSD failures and you've been posting either a) SSD failure is extremely unlikely and the poster is a really rare victim, or b) SSD is just one of those things that just break and there is no outbreak. In this one thread, you didn't even believe this was happening to more than one person: https://discussions.apple.com/thread/5300125?answerId=22952099022#22952099022

I'm glad you are trying to keep things sensible and yes I'm still apprehensive how widespread this is, but if you aren't willing to be open minded that this is something of concern, then you sound like you're performing damage control. You can't convince others to be open minded if you aren't open minded yourself.

pardon, but that's a false statement

I never made the claim this involved "1 .. 2...3". People.

Rather I rejected an unsubstantiated claim that it had - "occurred to one person of which everyone he knew also had undergone the same issue"

Never in the history of any mass produced part or product has there ever been just "1 failure". Nor could I invoke such an irrational conclusion.

let's not invoke hyperbole

Peace

No one invoked hyperbole. Maybe if you were a little more broad minded in your approach to reading my post, you would understand I did not mean that at all. But what's even more scary is how you ironically overlook the main idea behind my message and I really have no interest in continuing our conversation if that was your reply. That kind of conversation does not help the thread so never mind.

RomuloA,

I have been on these boards for many years (since their inception) and they have proven an invaluable resource over the years for problems big and small. There is a lot of community-sourced epertise and information here.

I must say that I have never witnessed anything like PlotinusVeritas' attempts on this thread. We are all Apple fans - we have voted with our dollars to use Apple products. These attempts to discredit and lecture endlessly are a bit off-putting, so I just learnt to ignore her/his posts. They are not helpful to me.

I hope others will continue the discussion in a rational, non-confrontational, measured manner, as is the norm here. Yes, we all get upset when our critical (and often beloved) equipment fails, so some venting is to be expected. But we all come here - ultimately an act of rational behavior - because we are all trying to find a reasonable solution and benefit from others' experience and expertise. Let us keep that spirit.

Plus one. My SSD in Air 2012 died last weekend (after 9 months of service). Expected repair time one week (no parts available)

So....I am continuing in discussion...I was calling to the apple support because of the failure of my SSD... ..I told them I was one month after the warranty and what should I do about it. I dont know how, I wasnt forcing them but they told me that they could not extend the warranty but they were able to cover it up for me...I was told to be a special case and exception. They were very nice and polite and I didnt have any problems with them. The only thing that was needed was the courage to call them. So my idea is...everyone who has the problem or does have a problem with SSD should call them and maybe an exception to an exception and there would be a big case and a nice statistics done. My MBA is still at the service..probably waiting for the SSD part...but i still hope that even a drop in the ocean can make a change 🙂

After being turned down by Apple Tech (2nd failed SSD in 14 months) I called Customer Service and got transferred to a peron higher up the line. I actually had complaints about 3 different things ocurring in less that a week. He readily offered to extend my warranty so that Apple would pay for the repair.

Everyone that I have spoken to at Apple denies the problem with the mid-2012 MBA. I encourage everyone to speak up the chain of command at Customer Services.

Tyson

Good luck with the one week repair. Mine is going on 11 days now since failure and told part was on back order.

ns, I appreciate the insight. This is my first problem post-warranty and the threads have made this a less scary experience. Full of helpful people and resources and I hope it stays that way.

As promised, I'm giving an update to my case. I'm typing this up on my phone and I'm trying to include important details so forgive me if this is hard to read.

I called on Monday and they advised me to go to the Apple Store to verify the SSD has failed. Tuesday, I went to the Apple Store and they verified the SSD failed (they couldn't get a reading on their diagnostic device amongst other things). The store representative gave me a quote. I asked if there was anything they could do to help me and he said that he is only able to diagnose and give a quote, and another advised me to just call AppleCare again to see if they could do anything and so I did today. I explained what happened and asked if they provide an educational discount or anything that could help me as I was a student. The phone representative said she couldn't find educational discounts for repairs and advised me to check out Apple authorized repair shops for a cheaper repair price. I told her that the store recommended I called AppleCare to see if anything could be done and I asked if there was anyone I can speak to. I got transferred to a higher up. He looked at my repair history and said my SSD was replaced in October last year and he was willing to do an exception since it failed within a year. I knew he was trying to help me because I remember reading Apple repairs only have a 30 or 90 day warranty.

I did mention the firmware update and he says that he doesn't know any firmware that would break equipment. It would only cause problems with component communications.

I also did not ask him if this was a widespread problem. If it was he did not mention it. But I have noticed the people who say their stores have had a lot of SSD failure cases coming in are stores overseas, non-USA. Just an observation but I might be wrong.

I got transferred too, I am a student as well...from different country (overseas) and my MBA is from USA...just for a brief specification...and I would like to thank everyone because this community helped me a lot when we are talking about the instructions and information...so thank you people!!! 🙂

Same problem as above. June 12, 2012 purchase date, so 3 months put of warranty. San Francisco 256gb ssd (how do I check if to shiva?), may go into store to figure out. I believe mine died after software update of some sort. Hard boot down lead to folder with blinking question mark. 20,000 photos scattered on other devices will be frustrating to piece back together and reorganize.