Dear Sir/Madam, I am writing to you in order to ask you to help me solve a problem that have recently encountered. I have got a personal Apple iPad which asked for my ING Visa credit card details when it was turned on for the first time. The details re

Dear Sir/Madam,

I am writing to you in order to ask you to help me solve a problem that have recently encountered.

I have got a personal Apple iPad which asked for my ING Visa credit card details when it was turned on for the first time. The details remained registered there and they were used illicitly by my son aged 10, who bought things on Apple iTunes.

I would kindly ask you to help me recover the money he used from my credit card, according to the details on my bank statement I am able to provide on request. My son has spent the following sums of money today: 92.67 E, 44.99 E and 8.99 E, plus other sums of money before.

I am looking forward to your answer.

Yours sincerely,

Doina Vlad

iPad

Posted on Aug 6, 2013 11:26 AM

Reply
2 replies

Aug 6, 2013 12:41 PM in response to The bigest fan of apple

First, to prevent this from happening again, turn off "In App purchases" in the Restrictions settings on your iPad. You may also want to turn off the ability to install apps, to prevent purchases in case the child gets hold of your iTunes Store account information, and set the password to be required immediately. For more information, see:


http://support.apple.com/kb/HT4213


As to a refund, that's not automatic since the terms of sale for the iTunes Store state that all sales are final. You can contact the iTunes Store, explain the reason for your request, and ask, though:


http://www.apple.com/support/itunes/contact.html


They're usually pretty lenient in the case of inadvertent purchases by children. No guarantees, though, just as if your child was in a store and ate a bunch of food (in other words, something that can't just be returned).


Good luck.

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Dear Sir/Madam, I am writing to you in order to ask you to help me solve a problem that have recently encountered. I have got a personal Apple iPad which asked for my ING Visa credit card details when it was turned on for the first time. The details re

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