iPhone 5 16GB BLACK RESTORE ERROR (-1) HELP

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Level 1

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iPhone 5 16GB BLACK RESTORE ERROR (-1) HELP

2 Days ago my iphone turned off unexpectedly. When I opened it it appeared a iTunes logo and a conector logo. Then i tried to restore it from iTunes and everytime I try to it gives the (-1) error. Please help me I'm getting frustrated. 😟

iPhone 5, iOS 6.1.4, Please help me

Posted on Aug 7, 2013 11:37 AM

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Answer 1

matt00

Level 5

4,041 points

Aug 9, 2013 1:48 PM in response to Emir Talu

Hey Emir Talu,

Thanks for the question. The following article provides information on Error -1:

iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/TS3694

Error -1

Attempt to restore your iOS device two more times. If the issue is still unresolved, the device may need service.

[...]

You may have questions about servicing your iPhone, and you can find answers to frequent questions in this FAQ.

Thanks,

Matt M.

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